Role Description The Clinical Care Counselor will serve as a key patient-facing clinical expert within a high-touch navigation program supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This role is responsible for delivering clear, empathetic, and clinically accurate counseling and care coordination to patients throughout testing and the diagnostic workup. - Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy - Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types (e.g., negative, intermediate signal, cancer signal detected) - Communicate complex genomic and probabilistic information in a clear, patient-friendly manner - Address patient concerns, anxiety, and uncertainty with empathy and professionalism - Reinforce appropriate expectations regarding screening, follow-up, and ongoing care - Incorporate patient feedback to improve satisfaction, trust, and engagement - Interpret MCED test results within the context of patient history and risk factors - Provide evidence-based guidance on recommended next steps - Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps - Partner with providers to ensure timely and appropriate follow-up care, including diagnostic imaging, specialist referrals, and primary care coordination - Help guide escalation pathways and follow-up care for complex or high-acuity cases - Support continuity of care across healthcare settings - Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging) - Provide insights to improve test reporting, patient communication strategies, and clinical workflow design - Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs - Document patient interactions accurately and consistently - Participate in quality assurance and continuous improvement initiatives Qualifications - Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience - Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body - 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field - Demonstrated experience in patient-facing counseling and education - Strong ability to communicate complex or uncertain results effectively - Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways Requirements - Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing - Experience in Multi-cancer early detection (MCED) or screening programs - Experience in Laboratory or commercial diagnostics settings - Experience working in patient navigation or care coordination programs - Prior exposure to direct-to-patient engagement models - Patient-first mindset with exceptional empathy and communication skills - Ability to explain uncertainty without causing unnecessary anxiety - Strong clinical judgment and critical thinking - High emotional intelligence and professionalism - Ability to operate effectively in a fast-paced, evolving environment - Commitment to delivering a premium, white-glove patient experience Benefits - Highly competitive and inclusive medical, dental and vision coverage options - Health Savings Account for medical expenses and dependent care expenses - Flexible Spending Account to pay for certain out-of-pocket expenses - Paid time off, including: vacation, sick time and holidays - 401k match and Financial Planning tools - LTD and STD insurance coverages, as well as voluntary benefit options - Employee Assistance Program - Pet Insurance - Legal Assistance - Tuition Assistance

Role Description Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Essential Duties and Responsibilities (included but are not limited to): - Work with the client experience team to receive all the required information for counselor scheduling needs related to perpetual new hire enrollments. - Manage counselor time off requests and scheduling preferences. - Lead all urgent counselor and customer employee communications to the team email. - Assign counselors to best meet the client needs for upcoming and current perpetual new hire enrollments. - Ensure there is sufficient coverage for each Counselor-assisted new hire enrollment. - Make sure all counselors assigned for on the schedule have been confirmed. - Manage all details for prospective, tentative and confirmed perpetual new hire enrollments through the New Hire Dashboard table. - Support Counselors with their productivity on perpetual enrollments. - Work as the Deputy people administrator ensuring all setup is accurate for proper scheduling and payroll needs. - Assist team members with any Deputy schedule questions related to perpetual new hires. - Ensure the new hire Counselor and Client-facing schedules are matching for enhanced internal schedule communication and timesheet accuracy. - Provide process improvement for new hire counselor scheduling activities. - Support escalated client issues related to new hire enrollments. - Collaborate with the assigned Client Experience support team members to help with ongoing perpetual schedule needs. - Measure labor efficiency by analyzing scheduled, requested and used hours. - Collaborate and influence the Customer Experience Operations team to ensure that success milestones are achieved. - Role model for leveraging effortless skills and tools. - Knowledgeable of client business, industry, benchmarks, and market insights. - Display organizational savvy and understand how to get things done through all channels and partnerships. - Perform other related duties as required. Qualifications - Ability to manage competing priorities of various internal stakeholders. - Proficient leading and completing work tasks independently. - Excellent organizational skills and attention to detail. - Excellent written and verbal communication skills. - Proficient in Microsoft Office Suite or similar software. - Maintains composure and professionalism when dealing with difficult or complex situations. - Ability to quickly learn new processes and embrace change management/innovation. - Achieves/exceeds goals and targets. - Strong work ethic and personal accountability. - Excellent problem solver and solution oriented. Requirements - Must hold a current and active life and health license in their resident state. - Bachelor’s degree in marketing, Business Management, Business Administration, or related field preferred. - Three years of related group enrollment experience required. Benefits - The typical base pay range for this role nationwide is $20 to $23 per hour. - Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. - Some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. - Eligible employees receive health, wellbeing, retirement, and other financial benefits. - Paid time off and overtime pay for non-exempt employees. - Robust learning and development programs. - Reimbursement of job-related expenses per the company policy. - Employee perks and discounts.

Role Description CONTACT Care Line is East Tennessee’s first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for: - Assessing suicide risk - Offering compassionate support - Ensuring timely documentation - Collaborating with visitors to create safety plans Counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines. CONTACT’s team culture values mutual support, professional growth, and a shared mission to make a difference—every single day. Qualifications - Must be 18 years of age or older - Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program - Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required - Minimum of 1 year of experience in mental health, crisis intervention, or a related field - Strong empathic listening and reflective communication skills - Ability to remain calm and apply logical reasoning in high-stress or high-risk situations - Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness - Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues - Growth mindset with a willingness to receive and implement feedback promptly - Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences - Resourceful, solution-focused mindset with the ability to make independent decisions under pressure - Commitment to open, timely, and respectful two-way communication - All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment - Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet. Requirements - Deliver high-quality work within established timelines - Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services - Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT’s mission - Operate independently when needed, while maintaining strong communication and coordination with other team members - Uphold a high level of integrity, responsibility, and trustworthiness when working remotely Benefits - Fully remote position

Role Description Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Pre-Service Financial Counselor to assist the Patient Advocacy department. The position would work Monday-Friday from 8:00am-4:30pm and is eligible to work from home. The Pre-Service Financial Counselor is responsible for: - Creating accurate estimates utilizing the EPIC estimator. - Contacting patients to financially counsel them on their estimates. - Offering the appropriate pre-pay discounting. - Collecting patient responsibilities for pre-scheduled hospital-based services. If you are enthusiastic about assisting patients and are up for the challenge, apply today! Qualifications - High School diploma or equivalent and 4 years experience, OR Bachelor's degree required. - Strong PC and computer skills required. - Familiarity with large-scale, automated patient billing systems (e.g., Medipac, EPIC), medical terminology, and fee schedules and coding (e.g., CPT/HCPCS) preferred. - Strong analytical and problem-solving skills, organization and time management. - Previous experience with insurance verification and benefit application preferred. - Must develop and manage positive working relationships with colleagues, management, 3rd party payers, patients or their representatives, physicians and hospital leadership. - Must possess excellent communication and customer service skills. - Must display leadership skills. - Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload. Requirements - Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals. - Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions. - Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. - Resolve complex outstanding patient issues. - Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled. - Maintain department productivity levels. - Maintain compliance with quality standards. Licensure, Certifications, and Clearances - Act 34 Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.