- Collaborate with stakeholders to understand business needs and translate them into clear product requirements. - Define and prioritize the product backlog, ensuring alignment with business goals and customer needs. - Work closely with the development team to ensure timely and high-quality delivery of product features. - Communicate the product vision and roadmap to both internal and external stakeholders. - Monitor and evaluate product performance, making data-driven decisions to enhance the product. - Lead sprint planning, review, and retrospective meetings. - Act as the primary point of contact for all product-related inquiries and issues. - Continuously gather feedback from users and stakeholders to improve the product.

• Supports the implementation of brand and product marketing strategy in a specific team by performing various activities and taking part in initiatives • Supports in collecting and analyzing information related to emergent customer behaviors and needs, profit drivers, business risks, press releases, articles and any other factors that could help team members in making business value-driven decisions • Supports in resolving any routine, non-complex brand and/or product related issues to ensure team stays on track in terms of preparing any deliverables • Supports in the facilitation of communication and planning between business and operational teams, marketing, UX design, engineering and customer support teams • Complies with organizational regulations, policies and procedures for brand and product marketing • Supports in updating talent and client journeys with new insights on pains/gains/touchpoints

• Work with the business, users and clients to understand their needs and translate them into product requirements. • Input into the portfolio roadmap and own the roadmap for your product area. • Own, manage and prioritize the product backlog. • Oversee all stages of the product development lifecycle, from discovery through to delivery and iteration. • Create themes, epics, user stories and clear acceptance criteria. • Create simple wireframes, mock-ups or visual examples to communicate product ideas and user flows. • Work closely with designers and developers to shape user journeys, prototypes and final product experiences. • Review product designs and provide constructive feedback on usability, layout, user flow and overall app experience. • Ensure product features are simple, intuitive, visually coherent and aligned with user needs. • Use mock-ups and examples to help stakeholders understand proposed product changes before development begins. • Develop and monitor product KPIs to measure success and identify areas for improvement. • Participate in Agile ceremonies, including sprint planning, refinement, reviews and retrospectives. • Make pragmatic trade-off decisions, balancing user needs, business goals, design quality and technical constraints.

• Own the Standalone Parcel offering and its flexible integration model (direct API, Stord-centric, and hybrid/customer-system flows) • Own the Standalone Parcel APIs and the Parcel Rating API that lets customers and other Stord services retrieve quotes without initiating a label workflow • Own supporting capabilities that make the API production-ready for external brands, including address validation and the manifest API for shipment visibility • Partner with the Commercial Product Owner, go-to-market, and the Director of TMS — bringing your own product vision for the portal and APIs, not just turning requirements into specs • Own the integrations to external TMS providers — Shipium (primary) and EasyPost (secondary) — including integration roadmaps, capability gaps, and escalations • Lead evaluation, onboarding, and integration of emerging international providers as Stord expands its global footprint • Own vendor-account support, including bring-your-own-carrier and drop-ship scenarios that broaden the brands Stord can serve • Drive the strategy to keep business-critical logic internal while using external providers for what they do best (e.g. label generation) • Own external tracking integrations (e.g. EasyPost) and the evaluation of additional providers to fill tracking gaps, especially internationally • Own time-in-transit as an externally-informed capability and the manifest visibility that brands rely on • Deliver a unified, dependable tracking experience across a heterogeneous carrier network • Lead the integration of newly acquired businesses (e.g. W2G, and future acquisitions) onto the Stord platform, in coordination with Core TMS for any audit/rating changes • Own the exposure of TMS rating and charge data to other Stord systems, including parcel rates and audited charges surfaced in the OMS • Own manifesting workflows that connect Stord to brands’ fulfillment processes • Serve as the product relationship owner for external TMS, carrier, and tracking partners • Run point on establishing relationships with additional providers for international expansion • Represent Stord’s integration needs in commercial and technical discussions with partners.