Title: Patient Experience Manager IV Location: Reading United States CategoryGeneral Management Location(s)Reading, MA Salary Range$100130 to $129580 Job ID989081 Job Description: Role Overview Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System, a large, multi-site healthcare network. This is a strategic, system-level role responsible for driving patient satisfaction initiatives across 14 locations, with a strong focus on Food Service and Environmental Services (EVS) operations. This position is remote-based, with an expectation of being onsite at assigned locations four days per week. A valid driver's license and the ability to travel between sites is required. The ideal candidate will bring a strong background in healthcare hospitality, patient satisfaction, and data-driven performance improvement, with the ability to influence multiple stakeholders and standardize best practices across a complex system. What You'll Do - Develop and execute a system-wide strategic patient experience plan for Food Service and Environmental Services across all assigned sites - Analyze patient feedback and satisfaction data to perform root cause analysis and implement sustainable solutions - Lead and support patient rounding programs, service recovery efforts, and continuous improvement initiatives - Oversee and optimize Building Service Response (BSR) programs to ensure timely, high-quality issue resolution - Drive implementation, compliance, and enhancement of Healthtouch (or equivalent patient experience platforms/programs) - Partner with site leadership, clinical teams, and operational leaders to align on service excellence goals - Evaluate service levels and develop strategies to exceed patient satisfaction targets - Standardize processes and best practices across multiple locations to ensure consistency and scalability - Provide coaching and mentorship to onsite managers to strengthen patient experience culture and accountability - Prepare and present performance metrics, insights, and action plans to senior leadership What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Bachelor's degree or equivalent experience in hospitality, healthcare administration, or related field - 5+ years of experience in patient experience, healthcare hospitality, or service excellence leadership - Proven ability to analyze data, identify trends, and implement process improvements that drive satisfaction - Strong knowledge of patient services, food service operations, and/or EVS programs in healthcare - Experience with patient satisfaction tools, rounding programs, and service recovery initiatives - Demonstrated success managing multi-site or system-level initiatives - Excellent communication, presentation, and stakeholder engagement skills - Passion for delivering exceptional patient and guest experiences aligned with Sodexo CARES principles - Valid driver's license required with the ability to travel between multiple locations Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Bachelor's degree or equivalent experience Minimum Functional Experience: 3 years

Title: Branch Manager Location: New Hope United States Hybrid Reference Number: R0071404 Job Description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: - Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch. - Leading team to provide excellent customer service and effectively resolve customer issues. - Leveraging available tools and technology to identify and present sales and service opportunities. - Maintaining knowledge and educates team on all products, services, technology and policies. - Maintaining active involvement in the community, and develops key business and community relationships. - Developing key internal partnerships to drive business in market area. - Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington's culture. - Garnering resources required to support team. - Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures. - Understanding branch sales, service, operations and financial performance. - Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation. - Performing other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year or more in a goal driven retail sales leadership role or a Bachelor's Degree. Preferred Qualifications: - Bachelor's Degree and previous management experience. - Ability to understand, drive, and lead branch sales, service, operations and financial performance within the branch and digital channels. - Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills. - Excellent verbal and written communication skills. - Comfort with technology such as mobile services and online banking services. - Knowledge of consumer and business deposit products. - Ability to develop, influence, inspire and motivate colleagues to increase retention. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

• Provide expert clinical and technical support for cardiac mapping systems and Cardiac Ablation Solutions during procedures and customer engagements. • Deliver training and education to physicians, hospital staff, and Medtronic colleagues to ensure safe and effective product use. • Collaborate closely with regional sales teams to support national, regional, and territory sales objectives. • Build and maintain strong relationships with key clinical stakeholders to drive adoption, utilization, and growth of the CAS portfolio. • Lead, coach, and develop a team of Affera Mapping Specialists, including goal setting, performance management, and professional development. • Ensure effective communication, conflict resolution, and adherence to regulatory, policy, and compliance requirements across the team.

• Lead the design and development of advanced procedural generation systems • Oversee the implementation of scalable tools and frameworks compatible with Unreal Engine and Unity • Establish best practices for procedural workflows • Drive solutions that balance realism, visual fidelity, and runtime performance • Partner closely with internal teams for seamless integration across workflows • Identify bottlenecks and implement improvements to increase automation