NPS Benchmarking for a Better Business & Happier Customers - from Bain, the Inventors of NPS
Product Operation Manager
Location
United States
Posted
26 days ago
Salary
0
Seniority
Mid Level
Job Description
Product Operation Manager
NPS Prism
• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance • Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management • Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices. • Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines • Analyze the data using tools like SQL, Alteryx, and Databricks. • Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification • Respond to onshore team/client questions around the data and insights • Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions • Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed • Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients
Job Requirements
- Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university
- Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research.
- 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics.
- Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations.
- Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization.
- Proven experience using Alteryx for data prep, transformation, and validation at scale.
- Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data.
- Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks.
Benefits
- Bain’s award-winning collaborative work culture
- Professional development opportunities
- Flexible working arrangements
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