NPS Prism

• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights. • Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights. • Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights. • Manage strategic account plans, pursuing revenue growth opportunities, and growing presence. • Create and engage clients on CX thought leadership driven by Prism. • Deliver client excellence through new CX industry insights powered by Prism. • Act as a dedicated resource to discuss business challenges and best practices with clients. • Engage with clients and solicit feedback on the Prism product. • Support sales strategy and commercialization efforts for prioritized prospects and clients.

ABOUT THE JOB Remote job based in the USA. WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based customer experience (CX) benchmarking and operational improvement platform, wholly owned by Bain & Company. Our platform delivers actionable insights and analysis that help organizations design game-changing customer experiences. Built on rigorous research methodology and robust data, Prism enables clients to benchmark their performance on overall NPS® and each step of the customer journey against competitors. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company — one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire exceptional people and create an environment where they can thrive, grow, and become the best version of themselves. WHAT YOU’LL DO You’ll help clients across a range of industries create winning, data-driven CX strategies. As a Customer Insights and Strategy Delivery Specialist, you will be a key individual contributor on the Commercial team. You will be working with the Commercial team, Product team and Bain consulting teams and Partners to ensure clients see the full value of Prism, responsible for generating insights from a robust dataset and managing daily client interactions. This is a highly cross-functional, fast-paced role that blends client-facing work, data analysis, and strategic storytelling. You’ll be hands-on in building insights, crafting presentations, supporting the team, and helping clients integrate Prism into their daily decisions. Your key responsibilities will include: - Analyze large datasets, build insights and help transform complex data into compelling stories - Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights - Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities - Manage client request backlog and data refreshes process - Support client onboarding, engagement, and ongoing adoption of NPS Prism - Join client meetings and assist in delivering insights, training, and tailored support - Create and deliver training sessions and materials for clients, as needed - Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics ABOUT YOU: Required: - At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles - Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights - Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories - Skilled at translating analysis into clear, compelling presentations using PowerPoint - Excellent communication and collaboration skills, with a strong client-focused and quality-driven approach - Thrives in fast-paced, evolving environments – proactive, adaptable, and comfortable managing multiple priorities - Advanced to fluent English proficiency, with excellent written and verbal communication skills – we’ll test this during the process Irrespective of an individual’s specific background, the successful candidate will be: - Highly intellectually curious and eager to continuously learn - Structured and hypothesis-driven in their thinking - Detail-oriented while maintaining a strong grasp of the big picture - Comfortable taking ownership and working independently - Energized by working collaboratively across teams and functions WHAT WE OFFER: Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.   #LI-remote

ABOUT THE JOB Remote job based in the USA. WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism, owned by Bain & Company, is a leading cloud-based CX benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. As part of Bain & Company, recognized globally for its great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally. WHERE YOU'LL FIT WITHIN THE TEAM You'll report directly to a Client Engagement Manager within the Commercial NPS Prism team. Your role will involve supporting the Commercial team, as well as Bain case teams to support delivery of analyses and materials to Prism clients. This includes managing data analysis for client delivery. Successful candidates will excel in a fast-paced, dynamic setting and adeptly handle multiple tasks and workstreams. Key drivers of success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating materials. WHAT YOU’LL DO Analyze large datasets and perform bespoke cuts to drive the story-building of CX insights for clients Develop CX insights and materials that bring those stories to life for clients and showcase the value of Prism Participate in client conversations with Client Engagement Managers (CEMs) to deliver insights and support clients in use of the tool Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed ABOUT YOU: Required: 2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data) Outstanding client service skills: responsive, proactive, empathetic and detail-oriented Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results Demonstrated ability to derive insights from complex data Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred) Attention to detail and top-notch delivery standards for clients Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities Strong communications skills and proven track record of collaborating across teams and organizations Nice to Have: Comfort in working with large data sets to execute analysis (in Alteryx, SQL) Irrespective of an individual’s specific background, the successful candidate will be: Collaborative: Works well with others to achieve goals and drive change; customer service-oriented Entrepreneurial: Proactive and productive, able to prioritize tasks and motivate colleagues; a "roll up the sleeves" attitude Bright: Insightful and creative, with strong problem-solving skills and a practical approach; adept at using data-driven insights Communicative: Clear and engaging in both oral and written communication; adapts easily to different audiences Energetic: Enthusiastic, driven, and skilled in building relationships. Team Player: Passionate about their work, enjoyable to collaborate with, and someone teammates and clients prefer to work with WHAT WE OFFER: Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. #LI-remote

• Design, build, and optimize ETL/ELT workflows using tools like Databricks, SQL, Python/pyspark & Alteryx (Good to have) • Develop and maintain robust, scalable, and efficient data pipelines for processing large datasets • Work on cloud platforms (Azure, AWS) to build and manage data lakes, data warehouses, and scalable data architectures • Utilize cloud services like Azure Data Factory, AWS Glue, or similar for data processing and orchestration • Use Databricks for big data processing, analytics, and real-time data processing • Create and manage SQL-based data solutions, ensuring high availability, scalability, and performance • Collaborate with cross-functional teams to deliver impactful data solutions • Leverage CI/CD pipelines to streamline development, testing, and deployment of data engineering workflows • Maintain clear documentation for data workflows, pipelines, and processes