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Earth Force Technologies

At work with nature

Director of Program Success

DirectorDirectorFull TimeRemoteLeadTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

8 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director of Program Success

Earth Force Technologies

• Own end-to-end delivery of customer programs, including onboarding, commissioning, operational milestones, SLA management, and long-term program success. • Proactively identify and resolve delivery risks across Operations, Product, and Engineering before they impact customers. • Partner with commercial and partnerships teams to ensure customer commitments, timelines, and SLAs align with operational and technical capabilities. • Serve as the primary program-level contact for customers and partners, leading engagement cadences, reporting, QBRs, and issue resolution. • Build and scale program delivery infrastructure, including playbooks, escalation protocols, reporting frameworks, and commissioning processes. • Translate customer contracts into measurable operational plans while coordinating cross-functional execution across field, product, and engineering teams. • Help establish and scale Earth Force’s long-term program management function, processes, and operating model as the company grows.

Job Requirements

  • 7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs.
  • Strong program delivery ownership and accountability for execution against customer commitments.
  • Experience working directly in the field and resolving operational issues onsite.
  • Comfortable operating in remote, physically demanding environments and around heavy equipment.
  • Proven ability to coordinate across Operations, Product, Engineering, and customer stakeholders.
  • Ability to translate field realities into executive-level communication and operational plans.
  • Experience building or shaping program management, delivery, or customer engagement functions from the ground up.
  • Experience working with federal agencies, public-sector organizations, or highly regulated industries.

Benefits

  • Health insurance
  • Flexible work arrangements

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