Role Description The Staffing Solutions Manager leads and oversees the daily operations of the staffing specialist team within the company’s per diem and homecare staffing solutions. This role ensures that client facilities/programs are consistently staffed with qualified healthcare professionals, while balancing efficiency, compliance, and client satisfaction. The Manager serves as the key point of contact between staffing specialists, sourcing teams, healthcare professionals, and client facilities to ensure seamless scheduling and high-quality service delivery. In addition to managing daily operations, the Manager supervises, mentors, and supports staffing specialists to ensure performance standards and service levels are consistently met. - Develop and execute a high-volume staffing accountability effort through established KPIs. - Interview, hire, train, manage, and evaluate team performance while fostering engagement and accountability. - Provide coaching, feedback, and disciplinary action as needed, in alignment with company procedures. - Lead regular team meetings to cascade company information, review performance, and promote collaboration and development. - Share best practices across teams and encourage the adoption of new technologies to improve efficiency. - Implement clinician engagement and retention strategies, and proactive outreach to reduce turnover and support long-term placement success. - Lead the timely fulfillment of per diem, homecare, and local contract positions by minimizing time-to-fill with qualified healthcare professionals. - Coordinate with sourcing teams to attract, place, and retain clinicians, caregivers and non-clinical staff across multiple specialties to meet current and projected client needs. - Manage urgent and last-minute staffing needs, ensuring timely communication with clients. - Manage the full staffing process, including scheduling, credentialing support, and retention strategies, while ensuring compliance with company policies and healthcare regulations. - Monitor staffing levels and proactively address gaps to maintain consistent client coverage. - In collaboration with Finance Team, review and establish competitive pay and bill rates to balance staffing, retention, and profitability. - Collaborate with leadership to forecast staffing needs based on client contracts, seasonal trends, and projected demand, ensuring an adequate talent pipeline. - Partner with hospitals, healthcare facilities, and PACE programs to deliver customized staffing solutions. - Join AM/Sales when required on client visits, focusing on top accounts, to ensure satisfaction and identify opportunities for expanded services. - Build strong relationships with client facility unit/staffing managers, nursing supervisors, and as applicable HR contacts to understand staffing requirements and expectations. - Ensure positive experience for healthcare professionals by providing clear communication, fair scheduling, and responsive support. - Serve as the point of escalation for staffing-related client issues or service delivery, ensuring prompt resolution and communication in collaboration with Account Management and Sales. - Collaborate with sales, marketing, and sourcing teams to develop strategies that grow market share, revenue, and gross profit. - Stay informed about industry trends, competitor activity, and regulatory changes to adjust staffing strategies effectively. - Manage pay and bill rate alignment with margin goals, ensuring staffing strategies meet financial objectives while maintaining competitive market positioning. - Ensure all staffing practices align with company policies, service standards, CMS guidelines and applicable regulatory bodies. - Collaborate with payroll, billing, and credentialing teams to maintain operational accuracy and consistency. - Implement quality assurance measures, audits, and corrective actions to maintain high service standards. - Partner with credentialing and compliance teams to monitor turnaround times, address barriers/challenges and ensure healthcare professionals meet all readiness requirements before placement. - Maintain accurate records of schedules, timesheets, and staffing agreements for audit readiness. - Track fill rates, overtime usage, client satisfaction, and staffing specialists’ productivity; use data to improve staffing effectiveness. - Forecast staffing demands based on historical trends, seasonal surges, and new client contracts. - Recommend and implement process improvements, tools, and technologies to optimize staffing operations, response time and enhance the healthcare professional and client experience. - Other duties as assigned. Qualifications - Minimum of 5 years of experience in recruitment, account management, or healthcare staffing, including at least 3 years in a leadership role with P&L responsibility. - Proven ability to drive fulfillment, achieve financial objectives, and support growth in a healthcare staffing environment (homecare, per diem, or similar settings preferred). - Strong leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. - Demonstrated ability to build and maintain strong clinician, client and stakeholder relationships. - Excellent communication, negotiation, and interpersonal skills, with strong problem-solving abilities and the ability to react quickly in critical situations. - Ability to manage competing demands and fluctuating priorities with a positive, solutions-focused approach. - Solid understanding of healthcare regulations, compliance requirements, and credentialing standards (PACE and CMS experience a plus). - Proficiency in Microsoft Office Suite and staffing/ATS systems; bilingual skills preferred. - High School diploma required; Bachelor’s degree in Business, Healthcare Administration, Human Resources, or related field preferred. Benefits - Competitive compensation, benefits, and wellness program. - Medical Insurance. - Dental Insurance. - Vision Insurance. - Life Insurance. - Disability Insurance. - Voluntary Insurance. - 401(k) plan. - Tuition Assistance. - Pet Insurance. - Variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

• Develop and implement strategies to increase market share through the identification of targeted commercial and/or government hospitals, medical centers, surgical centers and related entities within the assigned territory. • Promote and sell the Company’s surgical products and tissues by interacting with established agency partners, customers and developing new prospects (agent partners and customers). • Drive sales growth and achieve defined sales performance goals (based on historical company sales and established growth expectations). • Identify, define, and execute on market opportunities by implementing new marketing strategies, developing effective sales plans, and achieving balanced revenue growth from all customer accounts through targeted sales channels (hospitals, medical centers, surgical centers and related entities) within assigned territory.

• Serve as the primary liaison with assigned clients • Work within Zotec departments to optimize Revenue Cycle Management results • Work proactively with clients to shape RCM goals and expectations • Provide reimbursement analysis and management reporting • Advise clients of industry and regulatory trends • Inform clients of Zotec’s role in helping navigate healthcare challenges • Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals • Review and analyze RCM metrics to assess and optimize performance • Conduct client meetings to review RCM performance, practice trends • Educate client groups on the benefits, capabilities, and value proposition of Zotec • Communicate with client groups regarding open items, opportunities, and status of special projects • Maintain industry knowledge by taking advantage of internal and external education

• Lead development and execution of national strategic account plans for regional business and coordination of plan development for national strategic accounts with national internal team • Build and strengthen relationships with new and current key customers at all organizational levels between Flexcon and customers, particularly at the senior level • Increase market share by demonstrating brand value and preference with designated key accounts and geographic area • Negotiate Corporate (multi-location) bids and rebate packages, collaborating with various cross-functional teams to recommend best product solutions as needed • Develop and revise business proposals with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability • Provide a high level of customer intimacy with clients with effective communication, timely responses to requests and proactive resolution of potential issues • Identify critical areas for improvement by diagnosing all aspects of our engagement at each location, while targeting those with the biggest upside potential for growth and partnership • Collaborate closely with Business Development in identifying brand owner pull through opportunities to increase strategic and profitable brand awareness and growth • Learn and build knowledge base on Flexcon products and applications driving value add with customers and/or end-customers • Ensure effective cross functional communication across the internal teams to understand and anticipate customer needs