Flexcon

• Generate sales and grow revenue by reaching out to existing and potential customers • Conduct research on prospects and respond to inbound inquiries • Build and maintain a strong sales pipeline by qualifying leads and nurturing relationships • Collaborate interdepartmentally and engage with customers via phone, email, and video • Forecast and maintain accurate records in Salesforce and ERP systems • Meet and exceed target KPIs and close new sales opportunities. • Provide customer service support and coverage as needed.

• Directly supervise team by providing guidance and coaching to regional ISR team members on project work and day to day activities. • Lead and motivate the team to grow sales • Utilize communication platforms in reaching out to customers to help resolve issues and provide quick response to inquiries • Responsible for appropriate team coverage (accounting for vacations, illness and attendance issues.) • Provide continuous feedback and input to team, including annual and mid-year written performance reviews and goal setting. • Responsible for new account assessment within your regional team and assigning new accounts to the appropriate CSR/TSR as needed. • Attend seminars, workshops, and conferences to improve on existing job knowledge. • Travel to customers, end users, and industry partners as needed to support the business and build customer relationships. • Prepare reports and updates as needed. • Proactively prospect and generate new sales leads through various channels, including cold calling, email campaigns, social selling, and networking. • Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target accounts. • Collaborate closely with marketing, product management and outside sales to identify cross-selling and upselling opportunities to maximize revenue potential. • Utilize Salesforce to track, manage, and update sales activities, pipeline, and customer information accurately. • Meet and exceed individual and team sales targets and KPIs, consistently striving for sales excellence. • Stay updated on industry trends, market dynamics, and competitors to effectively position our products/services in the market. • Forecast plan and budget on monthly and annual basis, support the team during forecasting process

• Enhances Flexcon’s position by developing strong relationships within assigned accounts • Prospect within territory to develop new accounts • Drive revenue growth and maintain business relationships • Conduct business reviews and support portfolio growth

• Responds to Customer inquiries received by phone, e-mail and fax. • Document interaction in SalesForce. • Also responsible for inquiries from sales, tele sales and distribution centers. • Recommend, quote, sample and sell standard stock products. • Document opportunities where standard stock product does not meet customer requirements. • Responsible for all aspects of Order Fulfillment from receipt of order though delivery and invoicing. • Enter new orders, verifying for accuracy against documented procedures. • Process order changes / cancellations. • Recommend alternative product constructions if required. • Proactively notify customers of late or problem orders and any standard product alternatives to assist customer. • Resolve customer-specific freight and logistics issues/questions through consultation with Flexcon Shipping Departments. • Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries. • Resolve information-related customer complaints and implements corrective action. • Handle complaints for pricing mistakes, order entry errors and customer accommodations. • Proactively engage selected assigned accounts by initiating contact to better understand business applications. • Assist with order entry overflow for repeat orders. • Contribute to Customer Service Improvement Teams as required.

• Enhances Flexcon’s position within assigned accounts and territory by interacting and developing strong positive relationships. • Prospect within geographic territory to develop new accounts and/or prospects to increase revenue and margin. • Responsible for maintaining and enhancing business relationships as an effective liaison between customer and Flexcon internal. • Drive revenue growth to achieve and exceed targets through current customers and new business. • Target new and developing accounts for revenue expansion. • Provide leadership on growth opportunities between customers and Flexcon. • Prepare meeting agendas for strategic account sales calls. • Actively manage customer and opportunities through CRM platform (Sales Force).

• Serve as the functional expert for Oracle SCM modules including Supply Chain Planning, Inventory Management, Manufacturing, Maintenance, Order Management, Logistics, Product Lifecycle Management, and Procurement • Gather and analyze business requirements to design scalable solutions aligned with roll-to-roll manufacturing processes • Configure and maintain Oracle Fusion SCM modules to support production planning, inventory control, and procurement workflows • Develop and document current and future state process flows for supply chain and manufacturing operations • Perform gap analysis and recommend system enhancements or customizations • Create functional specifications, test plans, and user training materials • Lead Conference Room Pilots (CRP) and User Acceptance Testing (UAT) for SCM modules • Collaborate with technical teams for integrations, data migration (FBDI), and reporting (OTBI/BI Publisher) • Provide end-user support, troubleshoot issues, and manage Oracle Service Requests (SRs) • Ensure compliance with industry standards and best practices for manufacturing and supply chain processes