• Vendor Management • Manage IT vendor relationships, contracts, and service level agreements to ensure performance, value, and accountability. • Conduct regular vendor performance reviews and vendor risk assessments, driving continuous improvement and accountability. • Identify opportunities to reduce vendor sprawl and consultant dependency through standardization and strategic sourcing. • Identify, assess, and manage IT operational and vendor‑related risks, escalating issues as appropriate. • Support IT staffing plans, onboarding, and professional development initiatives.

• Provide comprehensive business operations, reporting, planning, and vendor-relationship support across the segment/division. • Support development of strategic goals and annual operating plans. • Manage special projects assigned by leadership, including cost-reduction analyses or efficiency assessments. • Consolidate and standardize analytical reporting across the business. • Complete Monthly Premium Reporting, including premium loading and reconciliation. • Serve as first-level service support for Mosaic partners, ACS, Dental, and Vision. • Join leadership in internal and external partner meetings; document discussion points and drive follow-up.

• Manage foundational processes that enable smooth operation of the business and commercial environments • Use PowerBI routinely to pull reports and manage/monitor billable jobs for US and select international markets • Create and send monthly activity reports to select sales reps in the US and international markets • Create sales orders using SAP and issue billing and invoicing for US genetics products • Work with the master data team to appropriately create and assign SKUs to new products, and correct/update existing SKUs • Create Market cost of sales charge outs monthly/cumulative reports and send to finance • Manage account/billing holds and work with the credit/collection team to resolve payment delinquencies • Rectify customer billing and pricing issues by issuing credit memos, communicating updates appropriately across functions, and maintaining all appropriate documentation • Manage monthly organizational chart updates as required for ISO certification • Perform ICERTIS entries to ensure all price memos for US beef customers are valid as per commercial direction, priorities, and requests • Manage partner sales and commission reporting and issue payment requests aligned with terms of contracts and price memos • Manage other tasks as requested by the Head of Business Operations

• Provide functional Level 1 and Level 2 support, ensuring prompt and high-quality service to clients • Analyze and resolve incidents, questions, and requests related to NetSuite • Implement minor enhancements, optimizations, and customizations in the system • Identify opportunities for continuous improvement and maximize platform utilization • Interact directly with business stakeholders to understand needs and propose solutions • Prepare functional specifications for system adjustments, enhancements, and integrations • Support testing and validation (SIT, UAT) of implemented changes • Work on Brazil localization requirements (BRHub / BR Localization) • Maintain up-to-date documentation and support training as needed