• Manage foundational processes that enable smooth operation of the business and commercial environments • Use PowerBI routinely to pull reports and manage/monitor billable jobs for US and select international markets • Create and send monthly activity reports to select sales reps in the US and international markets • Create sales orders using SAP and issue billing and invoicing for US genetics products • Work with the master data team to appropriately create and assign SKUs to new products, and correct/update existing SKUs • Create Market cost of sales charge outs monthly/cumulative reports and send to finance • Manage account/billing holds and work with the credit/collection team to resolve payment delinquencies • Rectify customer billing and pricing issues by issuing credit memos, communicating updates appropriately across functions, and maintaining all appropriate documentation • Manage monthly organizational chart updates as required for ISO certification • Perform ICERTIS entries to ensure all price memos for US beef customers are valid as per commercial direction, priorities, and requests • Manage partner sales and commission reporting and issue payment requests aligned with terms of contracts and price memos • Manage other tasks as requested by the Head of Business Operations

• Provide functional Level 1 and Level 2 support, ensuring prompt and high-quality service to clients • Analyze and resolve incidents, questions, and requests related to NetSuite • Implement minor enhancements, optimizations, and customizations in the system • Identify opportunities for continuous improvement and maximize platform utilization • Interact directly with business stakeholders to understand needs and propose solutions • Prepare functional specifications for system adjustments, enhancements, and integrations • Support testing and validation (SIT, UAT) of implemented changes • Work on Brazil localization requirements (BRHub / BR Localization) • Maintain up-to-date documentation and support training as needed

• Independently build and maintain multi-year capacity plans for multiple businesses • Make staffing recommendations and headcount projections • Forecast volumes, work rates, and attrition as needed • Track accuracy and update projections • Work with front line managers to understand monthly performance results • Complete monthly reporting activity for executive presentations • Conduct analytics to identify operational inefficiencies • Gather and validate data, conduct analysis, and present results • Collaborate with peers across the organization to gather results • Identify opportunities for improvement in the capacity planning process

• Establish and continuously refine the operating cadence for the CX organization. • Ensure KPIs, workflows, and review cycles align with strategic goals. • Facilitate and lead sales-focused discussions with Account Executives and key internal stakeholders. • Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication. • Maintain a centralized repository of business processes. • Analyze workflows to identify opportunities for improvement, simplification, and scalability. • Lead enhancements across Salesforce, SharePoint, Slack, and project management systems. • Partner with cross-functional teams to ensure process changes support both operational efficiency and customer outcomes. • Produce clear, concise weekly, monthly, and quarterly business reporting. • Deliver executive-level insights on risks, dependencies, performance, and initiative progress. • Provide context, recommendations, and interpretation behind trends and data signals. • Develop frameworks for current and emerging metrics aligned to business goals. • Transform quantitative data into actionable insights that enable leadership decision-making. • Define, implement, and maintain KPIs in partnership with functional leaders. • Serve as a trusted internal advisor, providing strategic guidance and operational clarity. • Lead planning, execution, and delivery of complex projects across multiple teams.