• Lead quality activities throughout the full lifecycle of product development, procurement, fabrication, construction, and project delivery • Develop and manage quality processes, procedures, and programs to support successful project execution • Build, contract, and manage quality personnel and third-party inspection resources to support procurement, fabrication, and construction activities • Develop Inspection and Test Plans (ITPs) and establish quality hold points throughout fabrication, manufacturing, and construction processes • Provide quality leadership and oversight during project construction activities • Deliver quality updates and project quality reporting to internal stakeholders and customers • Own the non-conformance management process, including root cause analysis and corrective action implementation • Partner with Supply Chain to build, maintain, and continuously improve the Approved Vendor List (AVL) • Evaluate suppliers for ISO 9001, ISO 3834-2, and other applicable certifications required for hydrogen and oxygen service equipment • Review and approve fabricator drawings, weld maps, material lists, and manufacturing documentation for compliance with project specifications, codes, and customer requirements • Develop project-specific quality requirements and quality clauses for inclusion in supplier contracts and purchase orders • Coordinate PED 2014/68/EU conformity assessments with notified bodies • Own project EU Technical Files and issue EU Declarations of Conformity • Develop and approve FAT and SAT procedures and lead Factory Acceptance Testing activities at supplier facilities • Resolve punch-list items and quality issues prior to shipment • Review and approve packaging, preservation, and transportation documentation • Own End-of-Manufacturing Record Books and ensure compliance with PED and project requirements

Role Description The Informatics manager serves as a focal point and is highly visible throughout the Pharmacy & Clinical Nutrition Department as well as the OHSU enterprise. This role helps to coordinate intra and interdepartmental projects as well as managing the day-to-day activities of the pharmacy informatics team members. This role is expected to interact and negotiate with various leaders throughout the organization and our affiliates. This person will also help to lead various informatics-centric projects to completion. Qualifications - BS-Pharm or PharmD, and advanced degree or equivalent experience - PGY2 residency, PGY1 with 2 years of relevant leadership/supervisor experience, OR 5 years of relevant leadership/supervisor experience - Licensure in the state of OR - Proficiency in pharmacy practice - Communication, written and verbal - Supervision - Contemporary Practice of Pharmacy Requirements - Manages the informatics operations of the pharmacy department at OHSU in a cost-effective manner, directing day-to-day operations (24/7), delegating responsibility and authority for providing services. - Recruits, hires, trains, develops, schedules, and supervises assigned staff, develops performance standards, conducts performance appraisals (PE); and recommends salary increases consistent with Hospital policy and procedures. - Development of programs, strategies, facilities and systems for service improvement or expansion in informatics and quality services. - Determines, coordinates/delegates, and schedules appropriate assignment of staff to meet workload demands, assuring adequate resources are available. - Maintains practice standards, compliance, and accreditation standards and applicable laws and regulations. - Develops new and improved services within University Hospital through constant evaluation and innovation. - Coordinates services in assigned areas with other Pharmacy areas, nursing areas, other Hospital departments, and external agencies to facilitate continuity of care. - Coordinates the education and training of pharmacy students and residents as applicable; serves as department coordinator for student rotations. - Coordinates with the department leadership to ensure completion of planned projects during the fiscal year. Benefits - Telework up to 100%, and may require occasional travel to OHSU Health or partner campus locations as needed. - May require evening and/or weekend shifts for coverage during on-call assignment, system upgrades, go-lives, or other tasks. Company Description We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu.

• Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately. • Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools. • Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations. • Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time. • Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines. • Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience.

Role Description We are seeking a Service Delivery Manager to lead and oversee service delivery quality for an AI Operations engagement. This role will serve as the primary interface for the client’s service owner and will be responsible for SLA management, KPI tracking, operational governance, and conducting monthly service reviews. The ideal candidate will have strong experience in IT Service Management (ITSM), service delivery leadership, and AI-driven support operations. Experience with Serval or similar agentic ITSM platforms is highly preferred. Key Responsibilities - Own end-to-end service delivery quality for AI Operations engagements. - Act as the primary point of contact for client service owners. - Manage and monitor SLAs, KPIs, and operational governance processes. - Lead monthly service review meetings and performance discussions. - Oversee the implementation and adoption of Serval as the agentic ITSM platform. - Drive continuous service improvement initiatives and operational excellence. Qualifications - 6–8 years of experience in IT Service Delivery, Service Management, or Operations Management. - Strong understanding of ITSM frameworks and service management best practices. - Experience managing SLAs, KPIs, and client-facing service reviews. - Experience supporting AI-driven operations, including automated issue resolution and license management. - Familiarity with enterprise AI tools such as ChatGPT, Claude, and similar platforms. - Experience working in Slack-based support environments. - Excellent communication, stakeholder management, and leadership skills. Preferred Qualifications - Direct experience implementing or managing Serval or similar agentic ITSM solutions. - Background in AI Operations (AIOps). - Experience supporting enterprise-scale AI transformation initiatives. Location - Houston, TX or Remote (USA) Duration - 6-12 Months Benefits