Role Description The Informatics manager serves as a focal point and is highly visible throughout the Pharmacy & Clinical Nutrition Department as well as the OHSU enterprise. This role helps to coordinate intra and interdepartmental projects as well as managing the day-to-day activities of the pharmacy informatics team members. This role is expected to interact and negotiate with various leaders throughout the organization and our affiliates. This person will also help to lead various informatics-centric projects to completion. Qualifications - BS-Pharm or PharmD, and advanced degree or equivalent experience - PGY2 residency, PGY1 with 2 years of relevant leadership/supervisor experience, OR 5 years of relevant leadership/supervisor experience - Licensure in the state of OR - Proficiency in pharmacy practice - Communication, written and verbal - Supervision - Contemporary Practice of Pharmacy Requirements - Manages the informatics operations of the pharmacy department at OHSU in a cost-effective manner, directing day-to-day operations (24/7), delegating responsibility and authority for providing services. - Recruits, hires, trains, develops, schedules, and supervises assigned staff, develops performance standards, conducts performance appraisals (PE); and recommends salary increases consistent with Hospital policy and procedures. - Development of programs, strategies, facilities and systems for service improvement or expansion in informatics and quality services. - Determines, coordinates/delegates, and schedules appropriate assignment of staff to meet workload demands, assuring adequate resources are available. - Maintains practice standards, compliance, and accreditation standards and applicable laws and regulations. - Develops new and improved services within University Hospital through constant evaluation and innovation. - Coordinates services in assigned areas with other Pharmacy areas, nursing areas, other Hospital departments, and external agencies to facilitate continuity of care. - Coordinates the education and training of pharmacy students and residents as applicable; serves as department coordinator for student rotations. - Coordinates with the department leadership to ensure completion of planned projects during the fiscal year. Benefits - Telework up to 100%, and may require occasional travel to OHSU Health or partner campus locations as needed. - May require evening and/or weekend shifts for coverage during on-call assignment, system upgrades, go-lives, or other tasks. Company Description We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu.

• Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately. • Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools. • Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations. • Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time. • Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines. • Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience.

Role Description We are seeking a Service Delivery Manager to lead and oversee service delivery quality for an AI Operations engagement. This role will serve as the primary interface for the client’s service owner and will be responsible for SLA management, KPI tracking, operational governance, and conducting monthly service reviews. The ideal candidate will have strong experience in IT Service Management (ITSM), service delivery leadership, and AI-driven support operations. Experience with Serval or similar agentic ITSM platforms is highly preferred. Key Responsibilities - Own end-to-end service delivery quality for AI Operations engagements. - Act as the primary point of contact for client service owners. - Manage and monitor SLAs, KPIs, and operational governance processes. - Lead monthly service review meetings and performance discussions. - Oversee the implementation and adoption of Serval as the agentic ITSM platform. - Drive continuous service improvement initiatives and operational excellence. Qualifications - 6–8 years of experience in IT Service Delivery, Service Management, or Operations Management. - Strong understanding of ITSM frameworks and service management best practices. - Experience managing SLAs, KPIs, and client-facing service reviews. - Experience supporting AI-driven operations, including automated issue resolution and license management. - Familiarity with enterprise AI tools such as ChatGPT, Claude, and similar platforms. - Experience working in Slack-based support environments. - Excellent communication, stakeholder management, and leadership skills. Preferred Qualifications - Direct experience implementing or managing Serval or similar agentic ITSM solutions. - Background in AI Operations (AIOps). - Experience supporting enterprise-scale AI transformation initiatives. Location - Houston, TX or Remote (USA) Duration - 6-12 Months Benefits

• Develop and maintain relationships with new and existing dealer partners • Act as a trusted advisor to dealership owners, GMs, and F&I managers • Conduct regular in-person dealership visits based on a structured drive schedule • Deliver consistent follow-up and service to ensure dealer satisfaction and loyalty • Identify, onboard, and activate new dealer partners • Drive dealer sign-ups and first deals (“activation”) • Re-engage inactive dealers (e.g., no deals in 90 days) and return them to production • Execute onboarding training to ensure dealers understand programs and systems • Achieve monthly funding and application volume goals • Increase contracts per active dealer and overall territory production • Focus on growing volume in Tier 3–5 segments while maintaining quality • Drive penetration targets (e.g., 3+ and 5+ deals per dealer per month) • Partner closely with underwriting/credit teams to structure deals effectively • Educate dealers on program guidelines, stips, and deal packaging • Improve pull-through by coaching dealers on submitting clean, fundable deals • Monitor dealer portfolio performance (delinquency, charge-offs, profitability) • Manage dealer mix to align with company risk appetite and profitability goals • Shift focus toward preferred collateral and higher-performing dealers • Ensure adherence to compliance, credit policies, and documentation standards • Conduct ongoing product and process training with dealership staff • Educate dealers on value-added products • Provide market insights and best practices to improve dealer success • Maintain a disciplined weekly drive schedule maximizing in-person dealer time • Track and manage activity through CRM (e.g., Salesforce) • Analyze territory performance and adjust strategy based on data • Participate in team calls, sales meetings, and performance reviews