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Mortgage Product Account Manager
Location
United States
Posted
8 days ago
Salary
$86.2K - $129.3K / year
Seniority
Lead
Job Description
Mortgage Product Account Manager
Guild Mortgage
• Respond immediately to loan scenario requests from Loan Officers to help structure deals accurately and competitively. • Identify trending questions and feedback from sales, to then submit for program training and/or enhancement. • Analyze loan activity to identify opportunities for retail retention or conversion to in-house programs. • Provide direct, scenario-specific guidance on eligibility, pricing, and loan structure to accelerate decision-making. • Maintain an active pipeline of opportunities and monitor account activity to increase retail volume and market share. • Develop and deliver training (onsite and virtual) tailored to each market’s product mix and experience level. • Educate Loan Officers and branch staff on Conventional, Government, Jumbo, and Non-QM products. • Collaborate with marketing and branch leaders to organize product trainings, promotional sessions, and events that drive engagement. • Gather feedback from the field on competitive intel and trends, pricing challenges, and borrower needs; identify gaps and share actionable insights with Product Strategy. • Recommend product or guideline enhancements to drive incremental retail volume. • Develop and manage relationships with internal sales teams to grow origination volume. • Conduct regular outreach to maintain satisfaction and retention among retail branches and referral partners. • Communicate Guild’s value proposition clearly, reinforcing the advantages of keeping business in-house.
Job Requirements
- Bachelors Degree directly related to the position or equivalent, required.
- Minimum ten years' experience in a similar role, mortgage origination, underwriting, or product management.
- Strong analytical and problem-solving skills in loan structuring and credit analysis.
- Deep understanding of Conventional, Government, Jumbo, and Non-QM products.
- Proven presentation and training skills, both virtual and in-person.
- Regular use of CRM tools, LOS systems, and pipeline reporting.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- LTD
- 401(k) with employer match
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