• Own a portfolio of client accounts as the primary point of contact • Build and maintain strong long-term client relationships to drive retention • Serve as a trusted advisor on global payroll, EOR, and HR tech solutions • Act as the voice of the customer internally across product and operations teams • Identify and execute upsell and cross-sell opportunities • Drive account retention and manage churn risk proactively • Develop and execute structured account plans using standardized playbooks • Support renewal discussions and commercial continuity • Understand client workforce and business needs • Recommend tailored solutions across payroll, compliance, and EOR services • Ensure clients are maximizing value from the Globalli platform • Support onboarding continuity and product adoption where needed • Track account health, usage, and satisfaction metrics • Maintain accurate CRM records (HubSpot or equivalent) • Conduct regular business reviews with clients • Provide insights on risks, trends, and expansion opportunities • Partner with Implementation, Product, Support, and Sales teams • Coordinate resolution of client issues and escalations • Share client feedback to support product and service improvements • Support client training and platform adoption • Assist with workflow optimization and best practices • Resolve issues in coordination with internal teams

• Manage and maintain relationships with assigned client accounts • Act as the main point of contact for client questions, concerns, renewals, and account updates • Monitor client usage, adoption, and overall account health • Identify at-risk accounts and create action plans to improve engagement • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Work with clients to understand their goals, challenges, and workflows • Identify opportunities for upsells, additional devices, training, integrations, or expanded usage • Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues • Track client activity, communication, and next steps in HubSpot • Support renewal conversations and help maintain strong retention rates • Gather client feedback and share insights internally to improve the product and customer experience • Obtain an expert-level understanding of our existing products and develop an understanding of our new products. • Travel to conferences, trade shows, and customers where required.

• Lead, support, and manage a team of 3 Account Manager team members • Build and improve the account management and customer success department as the company grows • Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management • Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets • Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities • Own renewal performance across assigned accounts and support the team in renewal conversations • Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage • Monitor account health and create strategies to reduce churn risk • Manage and maintain strong relationships with key client accounts • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Track client activity, communication, renewal status, account health, and next steps in HubSpot • Build and improve reporting around adoption, retention, renewals, expansion, and team performance

Role Description The National Account Manager (NAM) is responsible for leading the Ford Pro relationship with large commercial customers. The NAM is expected to be the subject matter expert on Ford Pro vehicles and coordinate with Ford Pro Charging/Ford Pro Intelligence/Ford Pro Service subject matter experts to deliver true end-to-end solutions to Ford Pro commercial customers. - Achieve objectives & key results with ICE / BEV vehicle sales, Charging, Telematics and Service solutions. - Develop Competitive Price Allowance (CPA) proposals for commercial sales. - Provide counsel to fleets on new product offerings, production and distribution timing and total cost of ownership analysis. - Participate in fleet conventions, associations, and other fleet industry events at the local and national levels. - Access and rely daily on a range of Ford systems: FBMS, Vincent, Vehicle Visibility, FIMPs, CONCEPs, NAVIS, GFIN, SAMS, etc. West Region: Phoenix, AZ (home based). Qualifications - Bachelor Degree required. - 5+ years of sales experience as well as data-driven decision making. - Strong Product/Company/fleet automotive industry knowledge as well as Ford/automotive systems knowledge. - Must be willing to travel up to 50% (including overnight). - Must reside in Phoenix, AZ or surrounding area. - Well-rounded business acumen. - Strong verbal, written, and presentation skills. - Excellent customer relationship/interpersonal skills required to support direct customer contact. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time. Company Description Ford Pro is a global business within Ford Motor Company committed to improving productivity for our commercial customers. Ford Pro delivers purpose-built commercial vehicles, products, and services for virtually every vocation, engineered for uptime and backed by a suite of technology.