Role Description We are seeking an experienced Social Solutions Manager to join our growing team and drive the development of a groundbreaking social media offering in the North America market. The ideal candidate will be a strategic thinker with a passion for social media and a proven track record of launching and managing paid campaigns across platforms like Meta, TikTok, LinkedIn, and more. You will be responsible for onboarding new clients, managing campaigns, optimizing performance, and driving client growth and retention. This role is ideal for someone eager to shape the future of social media marketing and thrive in a fast-paced, results-oriented environment. Key Responsibilities - Client Onboarding and Development: - Lead the onboarding process for new social media clients, educating them on our processes and strategies. - Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized. - Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns. - Campaign Management and Reporting: - Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). - Monitor campaign pacing and performance metrics, proactively addressing any issues. - Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. - Client Growth and Retention: - Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. - Build strong client relationships and proactively address their evolving needs. - Collaborate with the Client Solutions Management team to ensure alignment and growth. - Team Support and Process Improvement: - Support the Senior Client Solutions Managers with daily tasks and initiatives. - Lead internal training sessions on social media platforms, workflows, and best practices. - Identify and implement improvements in social media workflows to drive efficiency. - Industry Expertise and Knowledge Sharing: - Stay updated on the latest trends, ad formats, and advancements in social media platforms. - Share updates and best practices with internal teams to enhance knowledge and expertise. - Maintain a strong understanding of third-party tools and their integration with social media campaigns. - Additional Support: - All other duties as assigned. Qualifications - 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization. - Experience in digital media agencies or tech publishers is a plus. Requirements - Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies. - Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies. - Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions. - Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients. - Highly organized and detail-oriented, capable of managing multiple projects simultaneously. Benefits - Competitive salary - Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance) - Cell phone and Wi-Fi reimbursement - Bill Spend Stipend - Work-life flexibility – we value your contributions above all

• Lead the team and set the culture. • Hire, coach, and develop senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, and build the technically rigorous, customer-first, outcome-obsessed bar the function operates against. • Set and execute the strategy. • Define the Technical Solutions motion - scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage across US, EMEA, and APAC - to scale the function without scaling headcount linearly. • Own the four disciplines and their distinct mandates. • Run pro-services as a business. • Build the reporting that proves the function's commercial and customer impact.

• Solution Architecture: Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs. • System Design: Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze. • AI/ML Innovation: Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies. • Executive Relationships: Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization. • Methodology Leadership: Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies. • Escalation Support: Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution. • Mentorship: Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy. • Partner Influence: Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community. • Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements. • Perform other duties as assigned.

• Act as the technical lead for strategic technology and consulting partners • Define and drive joint solution architectures and integrated offerings • Align partner capabilities with internal platforms and services • Lead co-innovation efforts and development of reusable partner-enabled solutions • Serve as a technical advisor to partner executives and internal stakeholders • Design and deliver end-to-end enterprise solutions across digital operations, CX, automation, and platform services • Translate client requirements into scalable architectures and operating models • Work with the SA team on solutioning for strategic pursuits, including RFPs, proposals, and executive presentations • Engage directly with clients to identify transformation and modernization opportunities • Partner with Sales Executives and Client Partners to shape and win complex deals • Drive technical solution strategy, differentiation, and risk mitigation • Align solutions to measurable business outcomes and client value • Develop shared services architectures and reusable solution assets • Promote consistency across architecture, integration, and deployment models • Identify emerging technologies and drive partner-led innovation opportunities