Channel Factory

Client Solutions Manager, Paris (One Year Contract) Hybrid Paris, Île-de-France, France Location: Paris Employment Type : This is a one year fixed term contract, if successful in the role we would like to offer this as a permanent role after the probation period Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution - Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. - Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. - Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. - Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. - Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention - Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. - Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns. - Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. - Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. - Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. - Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization - Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. - Analyse campaign data to identify performance gaps and areas for optimisation. - Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. - Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications - 3+ years of experience in digital media, preferably at a tech publisher or agency. - Expertise in YouTube advertising, programmatic buying, and digital video platforms. - Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. - Strong analytical skills and a data-driven approach to decision-making. - Excellent verbal and written communication skills, with experience in client-facing roles. - Familiarity with Salesforce or other CRM systems. - Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.

Junior Campaign Manager, Stockholm Hybrid EMEA Stockholm, Stockholm County, Sweden Location: Stockholm Reports to: Senior Campaign Manager Team Structure: Entry-level role supporting campaign execution, monitoring, and reporting. About the Role The Junior Campaign Manager (Jr. CM) plays a foundational role in supporting the wider Campaign Management with day-to-day tasks including ensureíng efficient performance monitoring, data analysis, and client reporting. This role is ideal for early-career professionals looking to gain hands-on experience in digital media, programmatic advertising, and campaign management. The Jr. CM will work alongside Campaign Managers and Ad Operations teams to track performance, troubleshoot issues, and ensure campaign success. This is a fast-paced and detail-oriented position requiring strong organizational skills, a data-driven mindset, and a willingness to learn about digital advertising best practices. Key Responsibilities Reporting & Data Analysis - Generate standard YouTube and Social Media campaign performance reports, summarizing key metrics and insights. - Support the team in Post Campaign Analysis, from data collection to strategic insights decks, ensuring data-driven decision-making. - Maintain automated reporting solutions and create basic reports using the internal data platform. Collaborate with the Product team to ensure full data aggregation, validation, and updates. Campaign Execution & Monitoring - Support for campaign execution by creating and documenting screenshots as proof of flight. - Identify discrepancies or underperformance, escalating issues to Campaign Managers for resolution. - Support during end of month reconciliation. Process & Platform Management - Learn and develop proficiency in Salesforce, Google Ads, programmatic platforms, and analytics dashboards. - Assist in streamlining internal campaign management processes for improved efficiency. Collaboration & Support - Work closely with Campaign Managers and Client Solutions teams to align on campaign strategies. - Support the team in troubleshooting technical or delivery-related campaign challenges. What Success Looks Like in This Role - Efficient execution and tracking of campaigns with minimal errors. - Strong foundational understanding of digital media platforms and campaign operations. - Proactive support in campaign troubleshooting and data-driven decision-making. Required Skills & Qualifications - 1+ year of experience in digital media, advertising, or campaign management is a plus. - Proficiency in English is required as we operate primarily in English and work internationally. - Basic proficiency in Excel (pivot tables, calculations, and data visualization). - Familiarity with programmatic buying, DSPs, or media management dashboards is a plus. - Strong organizational and communication skills, with high attention to detail. - Interest in learning and growing within a digital advertising environment. - Google Ads, Meta Blueprint, or programmatic certifications are a plus. Why Join Us? - Gain hands-on experience in digital advertising and campaign execution. - Work with leading brands and agencies in a fast-growing industry. - Clear career progression into a Campaign Manager role. - Opportunity to work with cutting-edge technologies in digital media.

• Demonstrate the value of our products to new prospective clients while actively and accurately managing a prospective sales pipeline • Lead existing relationships, educate, drive incremental growth, and build client trust on Channel Factory’s unique products • Own the design of existing and incremental business RFP process with the Strategy and Marketing team’s • Monitor and analyze Key Performance Indicators (KPI’s) and service delivery metrics against client objectives and the external market to develop valuable, customized, and strategic recommendations • Lead account business reviews and goal-setting sessions • Work cross-functionally to implement plans and achieve goals • Identify opportunities and pathways for campaign and overall client success - All other duties and responsibilities as assigned

• Demonstrate the value of our products to new prospective clients while actively and accurately managing a prospective sales pipeline • Lead existing relationships, educate, drive incremental growth, and build client trust on Channel Factory’s unique products • Own the design of existing and incremental business RFP process with the Strategy and Marketing team’s • Monitor and analyze Key Performance Indicators (KPI’s) and service delivery metrics against client objectives and the external market to develop valuable, customized, and strategic recommendations • Lead account business reviews and goal-setting sessions • Work cross-functionally to implement plans and achieve goals • Identify opportunities and pathways for campaign and overall client success - All other duties and responsibilities as assigned

• Own day-to-day HR operations for Mexico, including onboarding, offboarding, contract management, and employee records maintenance • Ensure full compliance with Mexican employment laws, labor regulations (LFT), IMSS, INFONAVIT, Prima Vacacional, Aguinaldo, and all applicable statutory requirements • Support HR administration, payroll coordination, and mandatory contributions in collaboration with internal stakeholders and external partners • Prepare and maintain accurate HR documentation, reports, and records within our identified file management resources • Respond to employee inquiries related to HR policies, contracts, and benefits in a timely and professional manner • Serve as the primary liaison between Channel Factory and our Employer of Record (EOR) provider, managing all EOR-related processes, documentation, and communications • Ensure accurate and timely employee data management within our HRIS platform • Coordinate with EOR on compliance updates, statutory changes, and employee lifecycle events • Spend approximately 40% of the role focused on full-cycle recruitment for Mexico-based hires, partnering closely with hiring managers to define talent needs, source and assess candidates, coordinate interviews, and manage offers through acceptance • Build and maintain a strong local talent pipeline aligned with Channel Factory's growth plans • Ensure a positive and consistent candidate experience reflective of our culture and values • Collaborate with global HR leadership to align all regional practices with Channel Factory's global people strategy and established HR best practices • Partner with global recruitment teams to identify, implement, and align recruitment best practices across Channel Factory, supporting the organization's strategic growth plans • Support the rollout of global HR programs, policies, and initiatives across the Mexico team • Identify and escalate opportunities to improve HR workflows, processes, and the overall employee experience locally • Coordinate and manage HR projects end-to-end, ensuring timelines, deliverables, and stakeholders remain aligned as assigned • All other duties as assigned

• Own day-to-day HR operations for Mexico, including onboarding, offboarding, contract management, and employee records maintenance • Ensure full compliance with Mexican employment laws, labor regulations (LFT), IMSS, INFONAVIT, Prima Vacacional, Aguinaldo, and all applicable statutory requirements • Support HR administration, payroll coordination, and mandatory contributions in collaboration with internal stakeholders and external partners • Prepare and maintain accurate HR documentation, reports, and records within our identified file management resources • Respond to employee inquiries related to HR policies, contracts, and benefits in a timely and professional manner • Serve as the primary liaison between Channel Factory and our Employer of Record (EOR) provider, managing all EOR-related processes, documentation, and communications • Ensure accurate and timely employee data management within our HRIS platform • Coordinate with EOR on compliance updates, statutory changes, and employee lifecycle events • Spend approximately 40% of the role focused on full-cycle recruitment for Mexico-based hires, partnering closely with hiring managers to define talent needs, source and assess candidates, coordinate interviews, and manage offers through acceptance. • Build and maintain a strong local talent pipeline aligned with Channel Factory's growth plans • Ensure a positive and consistent candidate experience reflective of our culture and values • Collaborate with global HR leadership to align all regional practices with Channel Factory's global people strategy and established HR best practices • Partner with global recruitment teams to identify, implement, and align recruitment best practices across Channel Factory, supporting the organization's strategic growth plans. • Support the rollout of global HR programs, policies, and initiatives across the Mexico team • Identify and escalate opportunities to improve HR workflows, processes, and the overall employee experience locally • Coordinate and manage HR projects end-to-end, ensuring timelines, deliverables, and stakeholders remain aligned as assigned • All other duties as assigned

Role Description Channel Factory is seeking a resourceful and people-first Talent & People Operations Generalist to own and lead HR operations for our Mexico team. Reporting into North America HR and collaborating closely with the Global HR team, this individual will be responsible for the full HR function in Mexico — from talent acquisition and employee relations to compliance, EOR management, and regional facilitation of change management of internal policies and programs. The ideal candidate is a self-starter who thrives in a fast-paced, collaborative environment. You bring a strong sense of ownership to your work, communicate proactively, and are comfortable navigating ambiguity. You understand that HR is both a people function and an operational one; balancing both with professionalism and care. Key Responsibilities - HR Operations & Compliance - Own day-to-day HR operations for Mexico, including onboarding, offboarding, contract management, and employee records maintenance. - Ensure full compliance with Mexican employment laws, labor regulations (LFT), IMSS, INFONAVIT, Prima Vacacional, Aguinaldo, and all applicable statutory requirements. - Support HR administration, payroll coordination, and mandatory contributions in collaboration with internal stakeholders and external partners. - Prepare and maintain accurate HR documentation, reports, and records within our identified file management resources. - Respond to employee inquiries related to HR policies, contracts, and benefits in a timely and professional manner. - EOR Management - Serve as the primary liaison between Channel Factory and our Employer of Record (EOR) provider, managing all EOR-related processes, documentation, and communications. - Ensure accurate and timely employee data management within our HRIS platform. - Coordinate with EOR on compliance updates, statutory changes, and employee lifecycle events. - Talent Acquisition - Spend approximately 40% of the role focused on full-cycle recruitment for Mexico-based hires, partnering closely with hiring managers to define talent needs, source and assess candidates, coordinate interviews, and manage offers through acceptance. - Build and maintain a strong local talent pipeline aligned with Channel Factory's growth plans. - Ensure a positive and consistent candidate experience reflective of our culture and values. - HR Strategy & Collaboration - Collaborate with global HR leadership to align all regional practices with Channel Factory's global people strategy and established HR best practices. - Partner with global recruitment teams to identify, implement, and align recruitment best practices across Channel Factory, supporting the organization's strategic growth plans. - Support the rollout of global HR programs, policies, and initiatives across the Mexico team. - Identify and escalate opportunities to improve HR workflows, processes, and the overall employee experience locally. - Coordinate and manage HR projects end-to-end, ensuring timelines, deliverables, and stakeholders remain aligned as assigned. - Additional Responsibilities - All other duties as assigned. Qualifications - 4–6 years of progressive HR generalist experience, preferably in a multinational or global environment. - Demonstrated experience managing end-to-end recruitment in Mexico. - Hands-on experience working with an Employer of Record (EOR). - In-depth knowledge of Mexican employment law, LFT, IMSS, INFONAVIT, and compliance requirements. - Strong written and verbal communication skills in both Spanish and English (both required). - Exceptional attention to detail with a high standard of accuracy in all work. - Proven ability to manage multiple priorities and work cross-functionally with remote teams. - Process-oriented mindset with experience developing or improving HR workflows. - Proficiency in HRIS systems and collaboration tools (e.g., Google Workspace, Slack, or similar). - This role may involve occasional travel for in-person collaboration, meetings, and trainings. Preferred Qualifications - Experience with DEEL EOR. - Experience with HiBob HRIS. - Experience with Google Workspace. Benefits - Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations. - Competitive salary. - Work-life flexibility – we value your contributions above all.

Role Description Channel Factory is seeking a resourceful and people-first HR Generalist | Recruiter to own and lead HR operations for our Mexico team. Reporting into North America HR and collaborating closely with the Global HR team, this individual will be responsible for the full HR function in Mexico — from talent acquisition and employee relations to compliance, EOR management, and regional facilitation of change management of internal policies and programs. The ideal candidate is a self-starter who thrives in a fast-paced, collaborative environment. You bring a strong sense of ownership to your work, communicate proactively, and are comfortable navigating ambiguity. You understand that HR is both a people function and an operational one; balancing both with professionalism and care. Key Responsibilities - HR Operations & Compliance - Own day-to-day HR operations for Mexico, including onboarding, offboarding, contract management, and employee records maintenance. - Ensure full compliance with Mexican employment laws, labor regulations (LFT), IMSS, INFONAVIT, Prima Vacacional, Aguinaldo, and all applicable statutory requirements. - Support HR administration, payroll coordination, and mandatory contributions in collaboration with internal stakeholders and external partners. - Prepare and maintain accurate HR documentation, reports, and records within our identified file management resources. - Respond to employee inquiries related to HR policies, contracts, and benefits in a timely and professional manner. - EOR Management - Serve as the primary liaison between Channel Factory and our Employer of Record (EOR) provider, managing all EOR-related processes, documentation, and communications. - Ensure accurate and timely employee data management within our HRIS platform. - Coordinate with EOR on compliance updates, statutory changes, and employee lifecycle events. - Talent Acquisition - Spend approximately 40% of the role focused on full-cycle recruitment for Mexico-based hires, partnering closely with hiring managers to define talent needs, source and assess candidates, coordinate interviews, and manage offers through acceptance. - Build and maintain a strong local talent pipeline aligned with Channel Factory's growth plans. - Ensure a positive and consistent candidate experience reflective of our culture and values. - HR Strategy & Collaboration - Collaborate with global HR leadership to align all regional practices with Channel Factory's global people strategy and established HR best practices. - Partner with global recruitment teams to identify, implement, and align recruitment best practices across Channel Factory, supporting the organization's strategic growth plans. - Support the rollout of global HR programs, policies, and initiatives across the Mexico team. - Identify and escalate opportunities to improve HR workflows, processes, and the overall employee experience locally. - Coordinate and manage HR projects end-to-end, ensuring timelines, deliverables, and stakeholders remain aligned as assigned. - Additional Responsibilities - All other duties as assigned. Qualifications - 4–6 years of progressive HR generalist experience, preferably in a multinational or global environment. - Demonstrated experience managing end-to-end recruitment in Mexico. - Hands-on experience working with an Employer of Record (EOR). - In-depth knowledge of Mexican employment law, LFT, IMSS, INFONAVIT, and compliance requirements. - Strong written and verbal communication skills in both Spanish and English (both required). - Exceptional attention to detail with a high standard of accuracy in all work. - Proven ability to manage multiple priorities and work cross-functionally with remote teams. - Process-oriented mindset with experience developing or improving HR workflows. - Proficiency in HRIS systems and collaboration tools (e.g., Google Workspace, Slack, or similar). - This role may involve occasional travel for in-person collaboration, meetings, and trainings. Preferred Qualifications - Experience with DEEL EOR. - Experience with HiBob HRIS. - Experience with Google Workspace. Benefits - Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations. - Competitive salary. - Work-life flexibility – we value your contributions above all.

Role Description The Assistant Account Manager will be an eager to learn professional, seeking to learn and grow and become the expert in the video marketing offerings and capabilities of YouTube and off-YouTube platforms. Through meticulous attention to detail, he/she can manage multiple complex projects with ease – whether they call for organizational skills, statistical analysis, or business acumen – and is always ready and excited to hit the ground running. The primary responsibility of the role is to assist Channel Factory’s Account Manager in daily deliverables needed from clients or internal projects. - Compiling insightful weekly, monthly, and/or Final Reports in MS Excel or MS Powerpoint - Minute note-taker for POD meetings - Submitting IOs for signature and inputting details into SFDC - Tracking performance, delivery, and margin goals for the POD to ensure we are on track with goals & benchmarks - Assisting with ad hoc client requests with Account Manager leading client communication - Developing targeting lists by audience and brand relevancy - Leading campaign screenshots for proof of purchase with clients - Researching and staying up to date with relevant trends - Working with the Designer in creating brand safe screenshots for campaign POPs - Monitoring pacing and margin reports for regional campaigns - Assisting in special projects as assigned by AM-MGMT - All other duties assigned. Qualifications - Fluency in English both written and verbal - 0-1 years of digital media experience - Strong work ethic & discipline to work productively in a remote environment - Proficiency in video conferencing and messaging apps e.g., Zoom, Google Hangouts, Slack - Advanced knowledge of Excel calculations, pivot tables, and graphs is a must! - Bonus points if you are AdWords or YouTube certified! - Have a thirst to learn the digital landscape and share with the team. - A self-directed professional who knows what needs to be done and operates with a sense of urgency, focus, and discipline. - Able to effectively prioritize and work with little to no supervision. - Highly organized and detail-oriented professional. - Have strong communication skills; verbal, written, interpersonal, and presentation. - A collaborative individual who can work both in a team and independently. - Driven and determined to learn and adapt in a face-paced digital world. - Above all, possess the highest levels of professionalism, integrity, and ethics. Benefits - Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations - Competitive salary - Work-life flexibility – we value your contributions above all Company Description Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries. Channel Factory is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace.

Role Description The Lead, Client Solutions (CSM Lead) is responsible for overseeing client solutions excellence, strategic execution, and team development across the region. This role requires a blend of leadership, strategic planning, and client management expertise to ensure high-quality execution of digital media campaigns while maintaining strong client relationships. - Oversee the Client Solutions team’s performance and strategic initiatives for the region. - Develop and execute growth strategies to expand and retain client business. - Define and implement client communication frameworks and best practices to maintain high service standards. - Lead the team’s engagement with key agency groups and enterprise-level clients, driving expansion efforts in new markets. - Manage a team of 6+ Client Solutions Managers, ensuring development through coaching, mentorship, and structured training programs. - Set clear objectives and career development plans for team members. - Lead onboarding efforts for new hires, ensuring seamless integration into the team. - Foster a high-performance team culture focused on collaboration, accountability, and continuous improvement. - Serve as the primary strategic contact for high-value clients and agency partners. - Lead client retention, renewals, and incremental growth strategies across the region. - Identify and proactively address challenges or escalations, ensuring a seamless client experience. - Develop short-term and long-term account plans for key clients, aligning with overall business goals. - Work closely with local sales, resellers and partners to expand the client portfolio in markets. - Act as the key escalation point for troubleshooting campaign-related challenges. - Oversee campaign pacing and KPI performance, ensuring proactive optimization efforts. - Provide strategic guidance on campaign targeting, positioning, and data-driven optimizations. - Work alongside Sales and Ad Operations to improve campaign workflows and client outcomes. - Implement scalable operational processes that enhance efficiency across the Client Solutions team. - Regularly report regional progress, wins, and challenges to the Director of Client Solutions, EMEA & Regional MD. - Utilize Salesforce and internal reporting tools to track client health, renewals, and growth opportunities. - Ensure the team remains at the forefront of industry trends and digital advertising innovations. Qualifications - 7+ years of experience in digital media, with at least 2+ years in a leadership or senior client-facing role within a digital advertising organization, ad tech start up and/or media agency. - Strong track record of managing and developing teams, with proven mentorship abilities. - Extensive knowledge of YouTube and/or Social Media advertising, programmatic media, and digital video platforms. - Highly proficient in campaign management, performance tracking, and data-driven optimization. - Advanced analytical skills, with expertise in Excel, forecasting, and KPI analysis. - Exceptional communication, negotiation, and relationship management skills. - Experience with Salesforce or similar CRM and reporting platforms. - Google Ads or YouTube certification is a plus.