• Content Support - File fulfilment requests, International Requests, Electronic File Request vendor mgmt, locating files. • DAM Archiving QC - metadata and archive review, vendor review and board maintenance. • Copyright Registration process & vendor management, including deposit copy management, tracking process start to finish. • Business support - content reports, errata, etc. • Litigation works and data support, including files as well as copyright research. • CMS Collection management - to assist common stakeholder searches. • Coursera Support - Provide content support by pulling data and files.

Role Description GHD is seeking a dynamic and detail-oriented Content Library Developer to join our Winning Work team and lead content curation, structured documentation, and knowledge asset management. This role is vital in maintaining and expanding our internal content library, which supports proposal teams across the Americas and the Enterprise with verified, high-quality, technically accurate responses to RFPs. You’ll manage the boilerplate Q&A repository, coordinate with subject matter experts, and develop clear, consistent documentation for project and CV content using tools like Salesforce, Microsoft 365 Copilot, and SharePoint. If you’re passionate about technical writing, content quality, knowledge management, and enabling teams with smart tools, we’d love to hear from you. This position is open to any office in the United States and Canada. Key Responsibilities - Develop, maintain, and update the Americas boilerplate Q&A library to ensure accuracy and relevance. - Coordinate content reviews with enterprise leads and subject matter experts. - Write, edit, and standardize proposal content for clarity, consistency, and technical accuracy. - Develop, maintain, and update project description repository. - Develop technical documentation, training materials, and user guides to support Content Library, Projects, and People. - Collaborate with global Winning Work and IS teams to improve Content availability and functionality. - Implement content governance, editorial standards, and quality control processes for technical and proposal content. - Explore automation opportunities to streamline manual content tasks. - Through our user support system assist staff to resolve content-related and access issues, ensuring smooth platform usage. Qualifications - Bachelor’s degree in English, Technical Writing, Communications, Marketing, or related field. - 1-3+ years of experience in content management, knowledge management, or proposal development. - Strong technical writing, editing, and document structuring skills with exceptional attention to detail. - Experience writing and maintaining structured content, procedural documentation, or proposal/RFP responses. - Excellent communication and stakeholder coordination skills. - Proficiency in Microsoft 365 tools, especially SharePoint and Word, for managing and publishing documentation. Preferred Experience - Experience in engineering, architecture, or consulting firms. - Hands-on use of AI tools like Microsoft 365 Copilot. - Familiarity with content management systems and documentation best practices. - Experience with CRM tool(s). - Ability to analyze content usage data and suggest improvements. Tools and Platforms - Microsoft 365 Copilot - Salesforce - SharePoint Online - SQL Server (basic familiarity) - Microsoft Teams, Word, PowerPoint, Excel, and other documentation and collaboration tools Benefits - GHD is a global professional services firm committed to solving the world’s biggest challenges in water, energy, environment, property and buildings, and transportation. - Join us and be part of a team that’s transforming how we win work—one answer at a time. - As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. - GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

• AI Knowledge Management • Development and ownership of the company-wide knowledge management strategy • Build, maintain and evolve the central knowledge base (e.g. Guru or similar platforms) • Editorial quality assurance and structuring of content according to defined content standards • Ensuring documentation obligations in accordance with the EU AI Act • Voice Bot & Chatbot Readiness • Responsible for technical and content-related bot readiness • Build and maintain intent hierarchies, prompt templates and retrieval strategies • Continuous improvement of bot response quality through testing and analysis • Technical interface between the knowledge team, bot development and data science • Content Architecture • Design of a scalable, multilingual and multi-channel content architecture • Develop governance rules for content ownership, review cycles and quality standards • Monitoring knowledge gaps based on bot performance metrics • Project Management – Transformation & AI Strategy • Independent planning and management of strategic AI and transformation projects (end-to-end) • Stakeholder and risk management as well as preparation of business cases • Build and maintain project structure plans, milestone plans and status reports

• Design and run short multi-turn conversations (typically 1–5 turns) intended to test AI personalization behavior • Create prompts grounded in realistic personal scenarios to evaluate contextual understanding • Review AI responses to determine whether personalization is correctly applied • Check grounding quality to ensure the model does not invent unsupported claims about the user • Evaluate integration quality — confirming personal signals are used naturally (not forced or robotic) • Compare two responses side-by-side and determine which is more helpful, natural, and relevant • Write clear, structured rationales explaining rankings and referencing specific conversation turns • Verify debug information showing whether correct data sources were used • Maintain strict workflow hygiene (including deleting evaluation conversations when required)