Implementation and Client Analytics Manager
Location
United States
Posted
2 days ago
Salary
$85K - $95K / year
Seniority
Senior
Job Description
Implementation and Client Analytics Manager
TPR EDUCATION LLC
• Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services. • Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments. • Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle. • Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems. • Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth. • Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes. • Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization. • Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact. • Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders. • Support development of scalable reporting processes, analytics best practices, and data governance standards. • Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools. • Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.
Job Requirements
- You have a bachelor’s degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field.
- You have experience managing multiple client implementations simultaneously while maintaining exceptional customer service.
- You have experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.
- You are comfortable working with data and reporting tools, including advanced Excel functions and SQL.
- Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred.
- You can interpret complex datasets and present insights clearly to both technical and non-technical audiences.
- You have strong written, verbal, and presentation skills and are comfortable leading client-facing discussions.
- You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- You are a proactive problem solver who enjoys learning new technologies and identifying scalable solutions.
- Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred.
- You are a collaborative partner who works effectively across technical and business teams.
- You are passionate about using data, technology, and student support services to improve educational outcomes.
Benefits
- The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills.
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