Role Description Outsourcing Advantage is seeking a reliable Operations Coordinator / Assistant to join our remote team and support our owner and office staff. This role is ideal for candidates who thrive in a structured, steady workflow environment and are eager to grow with a dynamic company serving the construction industry. As the Operations Coordinator / Assistant, you will play a pivotal role in maintaining organized communication and ensuring smooth operations while the owner is frequently traveling. Training will be provided, and the position starts at approximately 20 hours per week with the opportunity to expand to full-time. - Act as the primary communication bridge between the owner and office staff, relaying information and keeping all parties informed. - Follow up on assigned tasks and ensure completion within set timelines. - Organize and maintain communication channels, documentation, and task tracking. - Coordinate daily workflow and support administrative processes. - Assist with client and customer communications as needed. - Maintain confidentiality and professionalism in all interactions. - Support the team in adapting to evolving business needs and priorities. Qualifications - Experience in a coordination, administrative support, or customer service role. - Proficiency with Microsoft 365, including Outlook, Word, and Excel. - Experience handling frequent client or customer communications in a support capacity. - English proficiency (C1 level) for professional written and spoken communication. - Legally authorized to work in country of residence. - Ability to overlap working hours with U.S. Eastern Time business hours. - Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work. Requirements - Familiarity supporting construction-industry clients or construction business operations. - Familiarity with roofing, construction, or home service industries. - Experience using project management, CRM, or scheduling software. - Experience working in a remote environment. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off.

Role Description As a Surgical Assistant, you play a vital role in our mission to improve lives. You will help lead and coordinate surgical operations and deliver hands-on support throughout the surgical procedure and organ recovery process. - Lead the coordination and strategic planning for the procurement of surgical supplies, ensuring uninterrupted operations and compliance with organizational standards. - Oversee the preparation and packing of critical supplies for the operating room, coordinating with recovery teams at designated locations. - Manage the preparation of the operating room by overseeing the setup and functionality of all equipment, instruments, and sterile fields, confirming alignment with surgical protocols. - Implement quality control procedures to verify the sterility, functionality, and inventory of surgical instruments and supplies before and after procedures. - Maintain a well-prepared operating room by thoroughly cleaning, restocking, and verifying all instruments post-surgery. - Assist in patient readiness processes, ensuring accurate identity verification, comprehensive documentation review, and proper informed consent, adhering to legal and ethical standards. - Help position the patient for optimal surgical access. - Accurately record and maintain detailed, real-time documentation of all activities and procedural steps throughout the organ recovery process. - Collaborate closely with the surgical team to review and synchronize on the procedural plan. - Deliver proactive, hands-on support throughout the surgical procedure, ensuring: - Retracting tissue to provide a clear view for the surgeon. - Suctioning fluids and maintaining a clean surgical field. - Controlling bleeding by clamping or cauterizing blood vessels as directed. - Closing wounds by suturing or stapling under the surgeon’s guidance. - Assist in the handling and preparation of the organ, ensuring proper preservation techniques. - Monitor and ensure the functionality of surgical equipment. - Assist in closing incisions and applying dressings. - Take responsibility for the preservation and preparation of donor organs, ensuring the application of advanced preservation techniques. - Ensure operational readiness by conducting thorough pre- and post-procedure equipment assessments. - Accurately document surgical procedures and report any unusual occurrences. - Act as a senior liaison between multidisciplinary teams, ensuring streamlined communication and coordination. - Stay at the forefront of transplantation advancements by actively pursuing knowledge on protocols, techniques, and emerging technologies. - Provide reliable on-call availability for donor recoveries. - Ensure strict compliance with all state, federal, and local laws, as well as organizational policies and regulatory guidelines. - Lead efforts in the recovery of donor organs, adhering to Vituity client standards. - Actively participate in hospital and medical staff committees addressing donor-related issues. - Collaborate with the Vituity Quality and Operations teams to develop and refine best practice protocols. - Partner with Clinical Operations Manager to train, mentor, and evaluate new team members. - Handle donor organs with exceptional care, rigorously following preservation protocols. - Strategize and coordinate with transplant teams to optimize operational efficiency and success rates. Qualifications - Must be local to Atlanta, Georgia. - Previous Operating Room (O.R.) experience required. - Certification as a Certified Surgical Assistant (CSA) or Certified First Assistant (CFA) required. - Bachelor’s degree in health studies or related degree or an equivalent mix of education and experience required. - Experience in military service or comparable leadership roles is highly valued. - Work within the same regional area as the Surgeon preferred. - Familiarity with OPO operations and UNOS/OPTN policies preferred. - Ability to remain calm and focused in high-pressure, time-sensitive situations. - Strong communication and teamwork skills. - Stamina for an irregular schedule of day, evening and night shifts as well as weekends and holidays. - Ability to respond to medical and administrative staff in a timely manner. - Demonstrated critical judgment skills. - Ability to adhere to quality assurance guidelines. - Demonstrated problem solving skills. - Demonstrated planning skills. - Ability to implement plans, decisions, and procedures. - Ability to prioritize work. - Demonstrated analytical thinking skills. - Strong attention to detail. - Skilled at time management. - The ability to meet schedule and travel requirements. - Ability to lift to 50 pounds with or without assistance. - Knowledge of anatomy and aseptic technique. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions. - Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Commuter Benefits Program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description We are seeking a high-energy, empathetic, and results-driven Virtual Medical Administrative Assistant / Patient Coordinator to join a growing team. This role operates in a fast-paced environment supporting both our Pediatrics and Urgent Care departments, heavily anchored in high-volume call management with a massive emphasis on outbound patient outreach. - Actively reduce no-show rates, fill open calendar slots, confirm upcoming visits, and re-engage families who have missed appointments. - Project deep empathy when interacting with parents and guardians. Core Responsibilities - High-Volume Call Operations & Patient Outreach - Outbound Care Expansion: Conduct consistent, daily outbound call campaigns to re-engage patients with missed appointments, coordinate required pediatric follow-ups, and pull patients back into the clinic. - Inbound Call Navigation: Manage high-volume incoming lines via the RingCentral VoIP system, answering questions, checking patients in virtually, and routing clinical emergencies to triage staff seamlessly. - Bilingual Patient Advocacy: Deliver culturally competent, professional communication in both English and Spanish, ensuring our diverse community feels supported and understood. - Strategic Scheduling & Administrative Support - Calendar Optimization: Masterfully schedule patient encounters within IMS (Integrity Medical Systems) EMR, strategically routing appointments to fill sudden scheduling gaps and cancellations. - Pre-Visit Verification: Proactively contact patients to confirm upcoming appointments, audit demographic details, and ensure required patient files are up to date before their encounter. - Precision Documentation: Log all communication notes, call outcomes, and patient touchpoints with complete accuracy inside the EMR system. - Clinic Flow Coordination - Multi-Department Alignment: Adhere strictly to separate, structured scheduling protocols tailored for both fast-paced Urgent Care flows and sensitive Pediatric timelines. - No-Show Mitigation: Monitor daily appointment rosters to immediately identify missed visits, taking instant initiative to call and reschedule the patient before the day ends. Qualifications - Minimum of 1 year of experience as a Medical Receptionist, Patient Coordinator, or Medical Assistant inside a U.S. community health center or clinic setting. - Direct experience navigating workflows within Pediatrics, Urgent Care, or Family Medicine environments. - A proven track record of making high-volume outbound phone calls daily without hesitation or phone fatigue. - Strong operational familiarity with IMS EMR and RingCentral VoIP platforms is highly preferred. - A highly secure, completely silent remote workspace compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system.

Role Description Our client is seeking a highly motivated Medical Billing & Healthcare Administrative Virtual Assistant to support a growing U.S.-based behavioral health and healthcare practice. This role is ideal for someone who has strong medical billing experience, enjoys working independently, and takes pride in improving operational efficiency through proactive follow-up and attention to detail. This is a remote, part-time opportunity for a detail-oriented professional who can confidently manage medical billing, insurance verification, credentialing, patient follow-ups, and administrative support functions while helping improve collections and revenue recovery. Top 3 Priorities - Medical Billing & Claims Follow-Up - Credentialing & Insurance Verification - Patient Follow-Up & No-Show Management Key Responsibilities - Medical Billing & Revenue Recovery - Process and manage medical billing activities. - Submit, track, and follow up on insurance claims. - Investigate unpaid, denied, or delayed claims. - Monitor outstanding balances and support collection efforts. - Track claim status and payment follow-ups. - Assist with revenue recovery initiatives to improve practice collections. - Generate billing, collections, and follow-up reports. - Insurance Verification & Credentialing - Verify patient insurance eligibility and benefits. - Conduct insurance verification checks prior to appointments. - Coordinate provider credentialing with insurance payers. - Maintain accurate payer and credentialing records. - Assist with insurance-related inquiries and claim resolution. - Patient Engagement & Scheduling - Conduct follow-up calls for missed appointments and no-shows. - Re-engage inactive patients to improve retention. - Schedule and coordinate patient appointments. - Manage inbound and outbound patient communications. - Provide professional and empathetic patient support. - Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity. - Healthcare Administration & Operations - Update and maintain patient records within the EMR. - Provide administrative and back-office support. - Coordinate with internal staff regarding patient and billing matters. - Maintain accurate documentation and records. - Manage communications through RingCentral. - Support healthcare administrative projects and special assignments as needed. Systems & Platforms Used - Deborah EMR (Primary Electronic Medical Records System) - Clarity – Patient Referral & Management Platform - Headway – Billing & Insurance Platform - GoTherapy – Therapy & Billing Platform - RingCentral – Phone & Communication System Qualifications - An experienced Medical Billing Specialist with healthcare administrative experience. - A Registered Nurse with medical billing experience (highly preferred but not required). - Comfortable handling billing, credentialing, insurance verification, and patient follow-ups. - Proactive, resourceful, and solutions-oriented. - Motivated to improve collections, streamline workflows, and support practice growth. - Someone who takes ownership of their work and consistently delivers results with minimal supervision. - Medical billing experience is required. - Previous healthcare administration or medical office experience is strongly preferred. - Experience with insurance verification and provider credentialing is highly preferred. - Experience working as a Virtual Assistant: Preferred. - Medical degree or healthcare-related education: Preferred but not required. - Active medical license (RN, PT, Physician, etc.): Preferred but not required. - Experience with behavioral health, healthcare administration, nursing, or medical office operations is highly desirable. - Experience with Tebra EMR/EHR systems is a plus. Requirements - Strong medical billing and claims management experience. - Insurance verification and eligibility checking expertise. - Provider credentialing experience. - Strong understanding of insurance processes, denials management, and claims follow-up. - Excellent phone communication and patient interaction skills. - Ability to quickly learn new healthcare software and workflows. - Proficiency with RingCentral or similar communication systems. - Strong organizational, administrative, and multitasking skills. - Ability to work independently with minimal supervision. Required Qualities - Detail-oriented with exceptional accuracy. - Reliable, dependable, and accountable. - Self-motivated and proactive. - Strong work ethic and professionalism. - Excellent follow-through and consistency. - Organized and capable of managing multiple priorities. - Resourceful problem-solver. - Results-driven with a focus on improving collections and patient retention. - Professional, empathetic, and patient-focused communicator. Non-Negotiable Requirements - Strong medical billing experience. - Comfortable handling insurance verification and credentialing processes. - Exceptional attention to detail. - Reliable and responsive work habits. - Ability to work independently. - Strong verbal and written communication skills. - Comfortable making outbound patient follow-up calls. - Ability to learn new systems quickly. - Strong organizational and multitasking abilities. - Healthcare industry experience is strongly preferred. Basic Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.