• Build and maintain the data pipelines, automation, and product features that shippers and 3PLs depend on • Partner with product, operations, domain experts, and customers to define problems and validate that what you build actually solves them • Own problems end-to-end — from understanding the business need through designing, building, shipping, and supporting the solution in production • Write and own your own tests and data-quality checks, catching correctness issues before they reach customers • Use AI and automation to accelerate how you build, while verifying and standing behind everything you ship • Work across the stack — data, backend, and the customer-facing surfaces — going wherever the problem leads

• Lead the architectural evolution of the frontend into a scalable platform, including decomposition of the monolith into modular, reusable components and systems • Define and drive adoption of frontend standards, patterns, and best practices across teams • Partner closely with other product and platform teams to understand their needs and ensure the frontend platform supports a wide range of use cases • Lead cross-team technical initiatives, aligning stakeholders and driving decisions that balance local team needs with platform consistency • Establish clear extension points and integration patterns that enable other teams to build efficiently on the platform • Mentor engineers and elevate frontend engineering practices across the organization • Drive improvements in performance, reliability, developer experience, and platform maintainability • Influence technical roadmaps and long-term investment in frontend architecture

• Lead the investigation and resolution of complex production issues impacting healthcare clients. • Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents. • Analyzing solutions to ensure that they will be interoperable, performant and maintainable. • Escalate high risk and complex client issues to leaders, as appropriate. • Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection. • Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform. • Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues. • Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments. • Provide technical leadership during incident response, troubleshooting, and high-priority client escalations. • Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability. • Conduct thorough code reviews and forensic log analysis to isolate intermittent or hard-to-reproduce bugs. • Participate in code reviews, ensuring adherence to engineering best practices and coding standards.

• Design the backbone of internal API ecosystem • Eliminate friction in API lifecycle management • Automate enterprise governance • Optimize high-throughput integrations • Ensure seamless road for developers