• Serve as a front-line customer service representative for the Human Resources Information Center, responding to phone, email, and in-person inquiries • Resolve routine and escalated HR questions and issues by applying a broad understanding of HR policies, procedures, and systems • Process HR transactions accurately and timely, including benefits enrollments, changes, and related activities • Partner with customers to resolve delays caused by incomplete or inaccurate submissions • Maintain accurate and confidential personnel records in accordance with university policies and legal requirements • Interpret and clearly communicate HR policies and procedures to employees and departments • Use HR information systems and call center tools to document, track, and resolve customer needs • Identify trends and recommend process improvements to enhance efficiency, service quality, and customer satisfaction • Provide education, guidance, and training to employees and departments as needed • Collaborate with the HR Information Center Manager on special projects and service enhancements

• Partner with hiring managers to recruit, interview, and hire qualified candidates for open roles, ensuring a positive and efficient candidate experience. • Conduct or coordinate background checks and employment eligibility verifications. • Develop and deliver a welcoming new hire orientation experience that sets employees up for success from day one. • Administer and execute HR programs across compensation, benefits, leave, performance management, recognition, and employee development. • Review, track, and document compliance with mandatory and non-mandatory training, certifications, and professional licensure requirements. • Implement and support employee recognition programs that reinforce RainFocus culture and values. • Handle employment-related inquiries from employees, applicants, and managers, escalating sensitive or complex matters appropriately. • Attend and support employee disciplinary meetings, investigations, and terminations with professionalism and discretion. • Ensure HR practices comply with federal, state, and local employment laws and regulations; regularly review and update policies accordingly. • Stay current on HR trends, regulatory changes, and best practices in talent management and employment law. • May assist with oversight of scheduling, assignments, and workflow for HR support staff. • May support managers in delivering constructive, timely performance evaluations.

• Support with onboarding documentation for new hires and facilitate a seamless onboarding experience to ensure new employees feel welcomed at Kognitive. • Maintain accurate and updated employee files and HR databases. • Track employee attendance, leave, and performance records. • Prepare and process HR documentation, including offer letters, employment agreements, and other relevant paperwork. • Ensure compliance with Kognitive's policies and employment laws in all HR operations. • Assist with payroll processing by gathering employee data and managing time-off records. • Support the benefits enrollment process and address employee inquiries related to payroll and benefits. • Coordinate employee leave requests, including vacation, sick leave, and other entitlements. • Act as a point of contact for employee inquiries and provide guidance on HR-related issues. • Support HR audits by preparing necessary documentation and records. • Assist in preparing HR reports and analyzing data related to turnover, recruitment metrics, and employee satisfaction.

Role Description Our HR team is growing—and so is our business. We’re looking for a strategic and hands-on HR Business Partner (HRBP) to support our organization. In this role, you’ll work closely with leaders and employees to provide proactive HR partnership, strengthen organizational effectiveness, and drive people strategies that directly impact business outcomes. This is an exciting opportunity for someone who enjoys balancing day-to-day employee support with longer-term talent and organizational initiatives. What You’ll Do - Strategic Partnership & Talent Support - Partner with business leaders to address organizational needs, workforce planning, and talent strategies - Provide guidance on employee relations, performance management, and leadership effectiveness - Support succession planning and talent development initiatives - Employee Experience & Relations - Serve as a trusted advisor and primary HR contact for employees - Proactively address employee concerns and foster a positive, engaging work environment - Hiring & Workforce Growth - Collaborate with Talent Acquisition to support hiring and onboarding of new talent - Coach managers on effective, compliant recruiting and interviewing practices - Change & Organizational Effectiveness - Support leaders and employees through organizational change, acting as a strategic partner to navigate evolving business needs, optimize operational effectiveness, and deliver HR support to a geographically distributed, remote workforce in a fast-paced environment - Programs & Initiatives - Champion HR programs across the business, including: - Performance management - Talent reviews & succession planning - Employee engagement & recognition - Diversity, equity, and inclusion initiatives - Projects & Continuous Improvement - Lead or contribute to HR and cross-functional projects - Identify opportunities to improve processes and enhance HR service delivery Qualifications - Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience) - 5+ years of HR experience in a generalist or HRBP role - Strong working knowledge of: - Employee relations - Performance management - Talent management and development - Compensation practices - Solid understanding of employment laws and regulations (multi-state experience a plus) - Excellent communication and relationship-building skills across all levels of the organization - Proactive, solutions-oriented mindset with strong problem-solving ability - Experience supporting a technical remote/field-based function highly desirable