People with Purpose.
Human Resources Information Center Specialist
Location
North Carolina
Posted
10 days ago
Salary
$20 - $39 / hour
Seniority
Junior
Job Description
Human Resources Information Center Specialist
Duke Careers
• Serve as a front-line customer service representative for the Human Resources Information Center, responding to phone, email, and in-person inquiries • Resolve routine and escalated HR questions and issues by applying a broad understanding of HR policies, procedures, and systems • Process HR transactions accurately and timely, including benefits enrollments, changes, and related activities • Partner with customers to resolve delays caused by incomplete or inaccurate submissions • Maintain accurate and confidential personnel records in accordance with university policies and legal requirements • Interpret and clearly communicate HR policies and procedures to employees and departments • Use HR information systems and call center tools to document, track, and resolve customer needs • Identify trends and recommend process improvements to enhance efficiency, service quality, and customer satisfaction • Provide education, guidance, and training to employees and departments as needed • Collaborate with the HR Information Center Manager on special projects and service enhancements
Job Requirements
- Bachelor’s degree or equivalent combination of education and experience
- At least one year of experience in Human Resources or one year in a customer-focused, production-oriented environment
- Experience working in a fast-paced setting requiring strong organizational and multitasking skills
- Prior call center or in-person customer service experience preferred
- Strong customer service orientation with a commitment to delivering high-quality support
- Effective verbal and written communication skills
- Analytical and problem-solving abilities with attention to detail
- Ability to work collaboratively and effectively with diverse populations
- Intermediate proficiency with Windows, Microsoft Word, and internet-based tools
- Experience with HR systems such as SAP and Kenexa BrassRing preferred
- Bilingual language skills are a plus, but not required
Benefits
- Comprehensive and competitive medical and dental care programs
- Generous retirement benefits
- Wide array of family-friendly and cultural programs to eligible team members
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