Role Description We’re looking for a hands-on Salesforce Technical Lead to take ownership of a mature Salesforce implementation that has grown over time without consistent architectural governance. Salesforce has been in place for more than 8 years, with multiple developers and administrators contributing along the way. While the platform supports critical business processes, it currently faces data growth issues, governor limit constraints, and integration complexity. This role is ideal for someone who enjoys analyzing existing systems, cleaning things up, and making them scalable and maintainable, while still being close to the code. - Perform a technical and functional assessment of the current Salesforce org. - Analyze existing objects, automations, jobs, and queries to identify inefficiencies and unused components. - Address data storage growth, governor limit risks, and performance issues. - Define and implement data governance, retention, and archiving strategies. - Review and improve existing integrations between Salesforce and external systems. - Help define clear integration patterns aligned with the company’s broader Azure-based architecture. - Design and implement APIs and data synchronization flows using REST, SOAP, GraphQL, or event-based approaches where appropriate. - Act as the technical reference for a small Salesforce team (4–5 developers/admins). - Lead by example through hands-on development, refactoring, and architectural improvements. - Guide technical decisions, best practices, and implementation approaches. - Support estimation and planning from a technical perspective. - Work closely with the Director of Software Engineering and other engineers to align Salesforce with overall system architecture. - Collaborate with Product and Engineering stakeholders to translate business needs into sustainable technical solutions. - Document architecture decisions, data models, and integration flows clearly. Qualifications - 7+ years of hands-on Salesforce technical experience in large, complex orgs. - Proven experience cleaning up, stabilizing, and optimizing existing Salesforce platforms. - Strong background in data architecture, governance, and performance optimization. - Deep experience integrating Salesforce with external systems and cloud platforms (Azure strongly preferred). - Strong understanding of enterprise integration patterns and distributed systems. - Ability to lead through influence, not just authority, in large engineering organizations. - Excellent communication skills and confidence engaging with senior technical stakeholders. Requirements - Salesforce Architect certifications (Integration, Data, Application, or CTA). - Experience with CI/CD, SFDX, and modern DevOps practices. - Hands-on experience with Apex, Lightning Web Components (Aura/Web), Flows, and Visualforce. - Prior experience owning architectural decisions for a platform or product domain. Benefits - Fully remote work with hardware provided. - Global team experience with clients in North America. - Competitive USD compensation. - Training and learning stipends. - Paid Time Off (vacation, personal, study). - A culture that values autonomy, purpose, and human connection.

• Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud. • Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms. • Develop complex automations using Flow, Apex. • Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality. • Work with OmniStudio to build guided processes and data models, specifically within Education Cloud. • Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation. • Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions. • Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org. • Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users.

Role Description We are looking for a Sr. Salesforce Technical Architect to add to our very talented Service Cloud technical team! The Sr. Salesforce Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team! YOU WILL HAVE THE OPPORTUNITY TO: - Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population. - Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. - Provide insight to business users and technical team members regarding the best way to build reports and dashboards. - Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements. - Establish best practices and standards for dataflow, lenses, and dashboard development and deployment. - Establish operations and refresh standards based on globally aligned data strategy. Qualifications - 6+ years working on the Salesforce platform, specifically within a technical application. - End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics. - Strong understanding of multi-tenant architecture and integration architecture. - Solid understanding of CI/CD solutions. - Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure. - Hands-on development experience using Apex, Lightning Components and Visualforce. - Salesforce Architect Certifications (Application and System Architect). - Full English proficiency. - Ability to travel internationally. - 15 years of full-time education. Requirements - Communication: Effectively deliver solutions and influence stakeholders. - Flexible: Quickly pivot and create new solutions based on customer needs. - Organized: Prioritize project tasks and milestones. - Motivated: NeuraFlash, Part of Accenture is growing quickly and building a community of Salesforce enthusiasts! Benefits - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. - Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done. - Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate both big and small achievements together.

• Participating in the full application life cycle for the Medicaid Enterprise Systems Hub (MESH): architecture, design, development, testing, and deployment, with end-to-end ownership of complex features • Writing, testing, and deploying high-performance, reusable, and reliable Apex code that powers MESH submission, review, approval, MDBT, and reporting workflows • Creating and customizing Lightning Web Components (LWC) and Lightning pages to enhance both the internal CMS interface and the external State Medicaid Agency (SMA) portal, ensuring consistency across the dual-interface architecture • Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships, that support APDs, contracts, vendors, projects, certifications, the Master Detailed Budget Table (MDBT), and integrated state profiles • Performance-engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows that respect Salesforce governor limits • Leading options analyses, proof-of-concept implementations, and validations for proposed solutions including AI-assisted submission analysis, T-MSIS bidirectional integration, configurable workflow templates, and Microsoft 365 integration • Identifying risks, managing change, and designing cloud solutions that are efficient, scalable, secure, and aligned with CMS ARS 5.1, FedRAMP Moderate, and CMS Salesforce SEI Center of Excellence governance • Gathering technical requirements, decomposing user stories, and translating dependencies for the technical delivery team • Working closely with designers, engineers, and the Senior Business Analyst to gather and implement product, front-end, and back-end requirements, including Section 508 / WCAG 2.0 AA accessibility • Designing and reviewing REST and SOAP integrations between Salesforce and external systems including T-MSIS, MBES/MacFin, Microsoft 365, CMCS DataConnect, and Power BI • Assisting users with troubleshooting and resolving platform issues, supporting Tier 2 and Tier 3 escalations from the Technical Support team • Participating in agile processes including daily stand-ups, demos, retrospectives, and sprint planning • Documenting development processes, technical designs, and architectural decisions in CMS-approved tools (Confluence, GitHub) to ensure team coverage, code maintainability, and successful contract transition • Staying up to date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming Salesforce releases • Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, performance, and security • Implementing mature unit and integration testing to achieve and sustain the 90% automated test coverage required by CMS deliverable standards • Leading cross-team collaborations and disseminating information through knowledge-sharing sessions and communities of practice (including the MACBIS HCD CoP) • Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, and declarative tooling • Supporting hiring efforts for the program, including conducting résumé screens, technical interviews, and culture-and-values assessments • Coaching, mentoring, and managing a team of Salesforce Developers as direct reports