Role Description We are looking for a Sr. Salesforce Technical Architect to add to our very talented Service Cloud technical team! The Sr. Salesforce Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team! YOU WILL HAVE THE OPPORTUNITY TO: - Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population. - Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. - Provide insight to business users and technical team members regarding the best way to build reports and dashboards. - Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements. - Establish best practices and standards for dataflow, lenses, and dashboard development and deployment. - Establish operations and refresh standards based on globally aligned data strategy. Qualifications - 6+ years working on the Salesforce platform, specifically within a technical application. - End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics. - Strong understanding of multi-tenant architecture and integration architecture. - Solid understanding of CI/CD solutions. - Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure. - Hands-on development experience using Apex, Lightning Components and Visualforce. - Salesforce Architect Certifications (Application and System Architect). - Full English proficiency. - Ability to travel internationally. - 15 years of full-time education. Requirements - Communication: Effectively deliver solutions and influence stakeholders. - Flexible: Quickly pivot and create new solutions based on customer needs. - Organized: Prioritize project tasks and milestones. - Motivated: NeuraFlash, Part of Accenture is growing quickly and building a community of Salesforce enthusiasts! Benefits - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. - Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done. - Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate both big and small achievements together.

• Participating in the full application life cycle for the Medicaid Enterprise Systems Hub (MESH): architecture, design, development, testing, and deployment, with end-to-end ownership of complex features • Writing, testing, and deploying high-performance, reusable, and reliable Apex code that powers MESH submission, review, approval, MDBT, and reporting workflows • Creating and customizing Lightning Web Components (LWC) and Lightning pages to enhance both the internal CMS interface and the external State Medicaid Agency (SMA) portal, ensuring consistency across the dual-interface architecture • Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships, that support APDs, contracts, vendors, projects, certifications, the Master Detailed Budget Table (MDBT), and integrated state profiles • Performance-engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows that respect Salesforce governor limits • Leading options analyses, proof-of-concept implementations, and validations for proposed solutions including AI-assisted submission analysis, T-MSIS bidirectional integration, configurable workflow templates, and Microsoft 365 integration • Identifying risks, managing change, and designing cloud solutions that are efficient, scalable, secure, and aligned with CMS ARS 5.1, FedRAMP Moderate, and CMS Salesforce SEI Center of Excellence governance • Gathering technical requirements, decomposing user stories, and translating dependencies for the technical delivery team • Working closely with designers, engineers, and the Senior Business Analyst to gather and implement product, front-end, and back-end requirements, including Section 508 / WCAG 2.0 AA accessibility • Designing and reviewing REST and SOAP integrations between Salesforce and external systems including T-MSIS, MBES/MacFin, Microsoft 365, CMCS DataConnect, and Power BI • Assisting users with troubleshooting and resolving platform issues, supporting Tier 2 and Tier 3 escalations from the Technical Support team • Participating in agile processes including daily stand-ups, demos, retrospectives, and sprint planning • Documenting development processes, technical designs, and architectural decisions in CMS-approved tools (Confluence, GitHub) to ensure team coverage, code maintainability, and successful contract transition • Staying up to date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming Salesforce releases • Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, performance, and security • Implementing mature unit and integration testing to achieve and sustain the 90% automated test coverage required by CMS deliverable standards • Leading cross-team collaborations and disseminating information through knowledge-sharing sessions and communities of practice (including the MACBIS HCD CoP) • Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, and declarative tooling • Supporting hiring efforts for the program, including conducting résumé screens, technical interviews, and culture-and-values assessments • Coaching, mentoring, and managing a team of Salesforce Developers as direct reports

Role Description We are seeking a Senior Salesforce Developer to design, build, and maintain high-performance solutions within the Salesforce platform that support our core business operations. This role is critical in driving automation, enabling seamless integrations, and ensuring our systems operate efficiently at scale. - Design & Build Scalable Solutions - Develop solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows - Lead development of complex business logic across sales and support workflows - Ensure adherence to Salesforce best practices and governance - Integration & Architecture - Build and maintain integrations with ERP, CPQ, and middleware systems - Develop REST/SOAP APIs, Platform Events, and event-driven architectures - Ensure reliability through monitoring, logging, and error handling - Data & Process Optimization - Design scalable data models and maintain data integrity - Optimize automation using modern Salesforce standards - Build solutions that support large data volumes efficiently - DevOps & Release Management - Manage deployments using DevOps tools and CI/CD pipelines - Participate in code reviews, pull requests, and environment management - Ensure version control and release traceability - Collaboration & Leadership - Partner with Sales, Marketing, Finance, and Support teams - Translate requirements into technical solutions and user stories - Mentor junior developers and support Agile delivery - Monitoring & Continuous Improvement - Monitor flow errors, integration failures, and data inconsistencies - Implement logging, alerting, and observability practices - Continuously improve system performance and usability Qualifications - The successful candidate must be able to clearly explain technical concepts, participate in meetings, and respond to questions in English - 3+ years of Salesforce development experience - Experience with high-volume data processing and scalable data modeling - Strong background in SOQL optimization and performance tuning - Experience working in Agile/Scrum environments Requirements - Expertise in Apex (including asynchronous processing and bulkification) - Strong experience with Lightning Web Components (LWC) and Salesforce Flows - Proficiency in SOQL, data modeling, and object configuration - Understanding of Salesforce security model (profiles, permission sets, roles) - Experience with integrations, Platform Events, and CI/CD pipelines - Knowledge of governor limits and performance optimization Benefits - Salesforce Platform Developer I (required) - Salesforce Platform Developer II (preferred) - Additional certifications in architecture or integrations are a plus What Success Looks Like - Scalable, reliable Salesforce solutions supporting global operations - Seamless integrations across systems - High-quality, maintainable code with minimal defects - Improved system performance and user experience - Strong alignment between technical delivery and business outcomes Why Join Sangoma Sangoma delivers a full portfolio of UCaaS, CCaaS, VoIP, and connectivity solutions that power modern businesses worldwide. You’ll be part of a team that values ownership, innovation, and building technology that drives real impact.

• Translate business requirements into well-architected solutions within Salesforce. • Develop custom solutions and integrations on the Salesforce platform using Apex, Visualforce, and Lightning Components. • Perform code reviews and ensure adherence to best practices. • Manage Salesforce data and ensure security and integrity. • Assist in extending our technical capabilities by implementing integrations and third-party apps. • Work directly with implementation and third-party vendors to deliver scalable and maintainable solutions. • Collaborate with business analysts, project managers, other developers, and stakeholders to ensure deep functional understanding and optimal end-user experience.