• Support the day-to-day coordination of inbound leads, proposals, project timelines, CRM organization, vendor communication, and backend operational tasks • Prepare quotes and proposals using provided templates and direction • Assist with inbound lead follow-up and communication • Maintain accurate and organized CRM data • Track project timelines, production schedules, and operational deadlines • Upload and update content inside Shopify • Provide general administrative and operational support across the business

Supervisor - Operations - Bilingual English/Spanish In-Office Only Roadtex - Greenfield IN Full time R4396 Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Professional fluency in English and Spanish is required. Position Overview: The office supervisor is responsible for overseeing the daily operations of the office staff. Job Duties & Responsibilities: - Supervising administrative staff, including office clerks - Supervising paperwork filing and imaging. - Supervising of office employees hours and time cards - intervening with and resolving personnel issues. - Insuring proper communication between a terminal and the CSR team Required Skills: - Microsoft 365 - Strong communication and leadership skills - Ability to multitask and prioritize - Customer service-oriented approach to their work Work environment/physical demands summary: This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

• Drive operational success for significant, high value deals • Provide accurate and timely price quotes for products and services • Maintain opportunities in Salesforce, ensuring compliance • Answer Sales Representatives’ questions on pricing, policies, etc. • Evaluate quotes submitted for approval before decisions • Improve internal tools and processes • Interface with customer service for order entry • Keep documentation of complex deals up to date • Participate in training and professional development

Role Description The Operations Associate is the backbone of our operations department. Associates are responsible for reviewing, monitoring, and analyzing transaction data, video feed, financial reports, and social media reviews for numerous establishments. This may include: restaurants, bars, hotels, convenience stores, trades, etc. Associates have a thorough understanding of the businesses we support and find ways to bring value to our clients every day. Job Responsibilities: - Monitor, review and analyze video surveillance and point-of-sales (POS) transaction data for discrepancies, internal theft, fraud, etc. - Analyze business trends through video surveillance to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience. - Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction. - Compile and deliver reports of findings with detailed information and still pictures. - Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement. - Meets deadlines and deliverables consistently, while maintaining high-quality standards. - Assist with ad-hoc requests from clients in a timely and accurate manner. - Additional tasks as required. Qualifications - Bachelor’s degree in business, communications, psychology, criminal justice, finance, mathematics, or a related field is required. - Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred. Prior experience in hospitality or retail is encouraged. - Experience utilizing CCTV video surveillance is a plus. - Proficient with MS Office applications. - Demonstrates discretion; understands the importance of sensitive and confidential material. - Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients. - Ability to work independently and as part of a team. - Excellent verbal and written communication. - Flexible work from home options available. Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance Company Description Founded in 2015, Pembroke & Co. is the superior solution for loss prevention, operational excellence, and consulting. We have a culture built on the ethics and morals of the highest standard. We are self-starters, resourceful innovators, and creative thinkers. We believe in transparency with our clients as well as with our team members. Open discussions where everyone’s voice is heard are the key to our strong foundation.