• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution, coordinating all Smile customer delivery activities across implementation and operational support functions, renewals, and identifying continued sales opportunities. • Work closely with Resource Management to oversee project resource management responsibilities, including but not limited to, resource allocation and tracking of technical resources across customer engagements. • Lead customer onboarding, implementation execution, operational readiness, and deployment coordination, ensuring successful integration of Smile solutions into customer environments. • Maintain visibility into the sales pipeline, proactively preparing for new opportunities nearing contract closure, and ensuring seamless transitions into implementation phases. • Coordinate cross-functional implementation execution across Product, Engineering, Support, Sales Account Management, and Delivery teams to ensure alignment on priorities, timelines, risks, dependencies, and customer expectations. • Maintain visibility into customer engagement financial health, implementation scope alignment, forecasting inputs, and operational delivery impacts to support successful customer outcomes and business performance. • Support the creation and negotiation of Statements of Work (SOWs) and other contractual documents in collaboration with sales, legal, and technical stakeholders. • Partner with Sales Account Management to support customer growth opportunities, renewals, and strategic account planning while maintaining primary focus on successful customer delivery and operational execution. • Working closely with technical cross-functional teams, ensure an effective deployment plan ensuring alignment with customer expectations and objectives. • Oversee critical customer issues that escalate into problem management, ensuring proactive communication and timely resolution. • Lead implementation governance activities including customer operational reviews, risk identification, issue escalation, milestone tracking, and executive communication for assigned customer accounts. • Ensure customer implementation risks, product gaps, delivery challenges, and operational concerns are proactively identified, documented, communicated, and escalated through appropriate Smile governance channels. • Coordinate the Smile Customer Care Team for assigned customers, including Sales Account Managers, Product Managers, Support, Engineering, and Delivery resources, ensuring alignment and accountability across all customer-facing operational activities. • Facilitate regular customer meetings and reviews, ensuring transparency and alignment on project status, milestones, and deliverables. • Ensure consistent and positive customer experience, proactively addressing concerns and ensuring high levels of customer satisfaction and retention. • Support the development and update of enablement tools and resources, as needed. • Ensure in-depth and up-to-date technical knowledge of market and industry trends as well as deep understanding of customer business goals and objectives to facilitate customer success. • Ensure implementations are managed in alignment with Smile delivery governance standards, including proactive communication, issue escalation, stakeholder coordination, risk management, and implementation accountability.

Role Description Technical Sales Representative – Berlin, Hamburg and Eastern Germany (Rheology Focus) TA Instruments, a division of Waters and the global leader in thermal analysis, rheology, microcalorimetry and mechanical analysis, is expanding our team in Eastern Germany. This remote role is ideal for someone who enjoys scientific problem-solving, building relationships with innovative labs, and working with world-class analytical instrumentation. Please submit your CV in English. What You’ll Do - Drive sales of TA Instruments systems (thermal analysis, rheology, microcalorimetry, thermophysical properties) across R&D, QC, government and academic labs. - Visit customers regularly to deliver presentations, instrument demonstrations and user training. - Identify new opportunities and strategically grow key accounts in the Berlin–Leipzig region. - Engage with prospects via email, social media and phone, ensuring smooth handover of leads. - Collaborate closely with Sales, Inside Sales and Applications teams to align on strategy. - Maintain an accurate CRM to support marketing and territory planning. - Represent TA Instruments at technical conferences, trade shows and scientific events. - Provide reliable monthly forecasts and manage your territory with autonomy and structure. Why This Role Stands Out - A high-impact position with significant flexibility in how you manage your accounts and travel. - The chance to work with industry-leading scientific instruments used in breakthrough research worldwide. - A clear path for career growth — whether you want to deepen your technical expertise, move into marketing, or advance within sales. - A workplace recognised as a “Best Place to Work” for equality, with strong partnerships supporting diversity and inclusion across Europe. - Join our European Diversity Hub and help shape an open, inclusive culture. Qualifications - Bachelor’s degree (or equivalent experience) in Chemistry, Materials Science, Chemical Engineering or a related technical field. - Experience selling capital equipment; rheology or thermal analysis experience is a strong advantage. - A proactive mindset, strong work ethic and excellent communication skills. - Ability to build relationships with a diverse customer base and manage priorities effectively. - Fluency in German and English. - Willingness to travel 60–70% across the region; valid driver’s licence required. Company Description Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community.

Role Description The Delivery Lead ensures Camunda PS implementation engagements are delivered predictably by turning customer outcomes into a realistic delivery plan and steering execution with technical credibility—not just status reporting. They drive scope decomposition, planning and forecasting, manage change and trade-offs, and keep delivery on track across Camunda, customer, and partner teams. They translate between engineering and business stakeholders to align expectations, run governance, and secure timely decisions. They proactively surface and mitigate risks (e.g., environments, integrations, NFRs, readiness) and escalate early to protect timeline, budget, and quality. What you will do: - Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan (scope, milestones, dependencies, budget) and driving execution against it. - Keep the implementation team (Camunda, customer, partners) aligned on goals, outcomes, ways of working, and budget, ensuring shared accountability and focus. - Drive scope decomposition, estimation, and change control; make trade-offs explicit (scope/time/quality) and protect delivery commitments. - Own stakeholder communication: provide clear, evidence-based status, align expectations, and drive timely decisions with customers, the Camunda Account team, as well as with internal leadership. - Proactively identify and mitigate delivery risks and remove blockers with technical credibility. - Capture learnings from engagements to iterate on Camunda’s Professional Service delivery excellence framework. Qualifications - 3+ years of experience in a (Technical) Delivery Lead / Project Management role in the Enterprise Software or SaaS industry. - Proven track record in leading (agile) customer-facing PS implementation engagements, aligning multi-party teams on cadence and Definition of Done, and ensuring predictable increments/releases, delivered on time, on budget, and to high quality while meeting customer objectives and value. - Advanced communication skills to explain complex concepts clearly and persuasively to diverse audiences, combined with empathy in customer interactions. - A strong aptitude for strategic thinking and innovative problem-solving. - Passion for solving customer challenges and driving customer success, with a strong understanding of how PS engagements in an ARR-driven enterprise software business improve retention and enable expansion. Requirements - Familiarity with software engineering, process orchestration, and automation is a strong plus. Benefits - Competitive, fair, and transparent compensation. - Equity (where applicable) through our Virtual Stock Option Plan (VSOP). - Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. - In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets. - Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and the Live Well Lifestyle Spending Account (LSA). - Financial Security: Retirement and pension plans, plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads • Learn new technologies quickly, including topics like container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms • Perform technical reviews and share knowledge to proactively identify and prevent issues • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat • Collaborate with the engineering, R&D, product management, and technical support teams • Create documentation regarding customer issues and technical details on how to resolve them • Manage and grow customer relationships by delivering attentive, relationship-based support • Travel occasionally to visit regional customers