• Provide student-centered, IEP-aligned virtual speech therapy sessions. • Conduct comprehensive speech-language evaluations leveraging Parallel’s proprietary Clinical Test Library and automated Report Writer. • Partner with multidisciplinary teams to design, monitor, and refine Individualized Education Programs. • Participate in IEP meetings and provide dedicated case management for “Speech Only” students as required. • Systematically track session data and student progress to offer insightful IEP consultations. • Develop detailed, goal-oriented progress reports for each reporting cycle. • Deliver specialized state-specific services, including AAC support, Pre-K interventions, speech screenings, and SLPA supervision.

• Build, test, and deploy marketing, transactional, and automated emails while ensuring high quality, brand consistency, and responsiveness. • Work with existing templates, modules, and design systems while creating new email components when required. • Produce and adapt other lifecycle communications, including in-app banners, pop-ups, and similar user-facing messages. • Write, edit, and adapt email and lifecycle message copy in clear, natural English. • Support localisation processes and prepare content for different regions and languages. • Conduct end-to-end quality assurance before launch, including checks for layout, formatting, links, calls-to-action, personalisation, dynamic content, tracking implementation, and rendering across devices and email clients. • Prepare campaigns for scheduling and deployment, ensuring accuracy and launch readiness. • Support A/B testing initiatives, including subject lines, content variations, send times, layouts, and creative elements. • Monitor campaign performance metrics and provide practical recommendations for continuous improvement. • Collaborate closely with Design, CRM, Marketing, and Regional teams to transform briefs into production-ready lifecycle campaigns.

• Make outbound calls to prospects to introduce company products/services • Qualify leads and gather relevant business information • Overcome objections and convert cold leads into warm prospects • Update call results and notes accurately in CRM • Achieve daily and weekly call and conversion targets

• Monitor card transaction activity across platforms (Lithic, Fiserv EFT, VisaDPS, Velera, TransFund) to identify suspicious or high-risk behavior. • Distinguish between true fraud and first-party misuse, applying the appropriate investigation approach, dispute decision, and escalation path for each. • Make sound, well-documented dispute decisions based on case findings, fraud classification, and applicable Visa and Mastercard regulations. • Escalate cases to the appropriate internal teams with thorough summaries, supporting evidence, and a clear recommended course of action. • Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response timelines and regulatory requirements. • Assist in general ledger (GL) reconciliation associated with dispute activity and money movement, ensuring accurate accounting of credits, debits, chargebacks, and recoveries across client portfolios. • Communicate clearly and professionally with cardholders to verify transactions, collect supporting documentation, and explain case outcomes, while carefully assessing credibility as part of the investigation. • Maintain a structured case management workflow to manage multiple concurrent investigations with accuracy and consistency. • Produce complete, accurate case documentation at every stage, investigation steps, fraud classification, decisions, communications, and outcomes. • Contribute to fraud trend reporting and risk insights for internal and client-facing audiences. • Monitor fraud patterns and emerging schemes to identify opportunities to strengthen detection controls, and draft new or updated rules accordingly. • Help develop and maintain SOPs, dispute management workflows, and best practice documentation. • Stay current on Visa/Mastercard rule changes, evolving fraud tactics, and regulatory updates affecting dispute timelines and strategy.