Your Programmatic Partner #PublisherFirst
SVP, Customer Success
Location
United States
Posted
36 days ago
Salary
0
Seniority
Lead
Job Description
SVP, Customer Success
Freestar
• Own the strategy for upsell and cross-sell initiatives across the publisher base. • Partner with Yield Management and Engineering to architect proactive yield strategies. • Utilize industry data to benchmark supply quality and performance. • Establish rigorous operational standards to identify "at-risk" publishers early. • Drive a new standard for technical proficiency across the team. • Serve as the final point of escalation for delicate or high-stakes publisher situations. • Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance. • Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams. • Regularly travel to meet with enterprise-level publishers.
Job Requirements
- 7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company.
- Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO).
- Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers.
- Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations.
- Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments.
- Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease.
Benefits
- Full-time, salaried executive position with a comprehensive benefits package.
- The opportunity to lead a high-impact team supporting some of the top publishers in the world.
- A remote-first environment that values ownership, collaboration, and a "publisher-first" mindset.
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