• Act as a primary Sales resource regarding Sales Operations via all web and ECommerce platforms • Support and grow the business via ECommerce pathways • Engage with Sales and clients to promote adoption and utilization of applications • Conduct requirements analysis with clients on their business needs • Handle walkthroughs and troubleshoot issues • Discover opportunities within accounts • Build awareness and knowledge base of web and ECommerce solutions • Create, subsidize, and implement training programs • Coordinate with internal departments regarding company-wide initiatives • Develop and utilize reporting to meet sales goals • Facilitate web and ECommerce based opportunities • Review and update processes as needed • Perform all other duties or special projects as assigned

• Supports Compassion’s search engine optimization (SEO) efforts across digital channels • Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels • Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance • Helps maintain SEO best practices across web and content experiences by following established standards and processes • Supports the optimization of digital content across channels by applying SEO best practices • Ensures content aligns with defined SEO guidelines • Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console • Assists with A/B testing efforts by tracking results and documenting findings • Identifies basic trends and opportunities for improvement and shares insights with the team • Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices

• Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle • Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency • Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts • Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements • Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster • Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with • Design self-service and digital-first customer experiences that support Actian’s product-led growth motion, including trial activation, onboarding flows, and in-journey guidance • Partner with the CX strategy team to shape experience concepts for new product launches and emerging go-to-market approaches • Identify where customers get stuck or drop off in self-service flows and design interventions that improve conversion and retention • Develop high-quality CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards that translate strategy into actionable direction for cross-functional teams • Plan and facilitate design thinking workshops with stakeholders from Product, Marketing, Customer Success, Sales, and IT to surface insights and co-create experience solutions • Translate customer research, behavioral data, and competitive benchmarks into prioritized, actionable experience improvements • Define clear success metrics for each CX initiative and track improvements against key experience indicators such as self-service resolution rates, time-to-value, customer satisfaction, and digital engagement • Build a track record of demonstrated CX impact connecting design decisions to measurable business and customer outcomes • Present findings, designs, and results clearly to senior leadership, making the business case for CX investments

• Manage customer orders, returns, and fulfillment issues across the DTC website and TikTok Shop. • Respond to customer inquiries via email, chat, and social media in a timely and professional manner. • Monitor and engage with comments, direct messages, mentions, and tags across social platforms. • Coordinate with internal teams to resolve order and shipping concerns. • Manage the Social Snowball affiliate program by monitoring activity, onboarding new affiliates, and engaging with creators. • Maintain accurate records and ensure a positive customer and community experience. • Support day-to-day e-commerce and community operations in a fast-paced startup environment.