• Supports Compassion’s search engine optimization (SEO) efforts across digital channels • Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels • Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance • Helps maintain SEO best practices across web and content experiences by following established standards and processes • Supports the optimization of digital content across channels by applying SEO best practices • Ensures content aligns with defined SEO guidelines • Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console • Assists with A/B testing efforts by tracking results and documenting findings • Identifies basic trends and opportunities for improvement and shares insights with the team • Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices

• Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle • Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency • Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts • Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements • Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster • Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with • Design self-service and digital-first customer experiences that support Actian’s product-led growth motion, including trial activation, onboarding flows, and in-journey guidance • Partner with the CX strategy team to shape experience concepts for new product launches and emerging go-to-market approaches • Identify where customers get stuck or drop off in self-service flows and design interventions that improve conversion and retention • Develop high-quality CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards that translate strategy into actionable direction for cross-functional teams • Plan and facilitate design thinking workshops with stakeholders from Product, Marketing, Customer Success, Sales, and IT to surface insights and co-create experience solutions • Translate customer research, behavioral data, and competitive benchmarks into prioritized, actionable experience improvements • Define clear success metrics for each CX initiative and track improvements against key experience indicators such as self-service resolution rates, time-to-value, customer satisfaction, and digital engagement • Build a track record of demonstrated CX impact connecting design decisions to measurable business and customer outcomes • Present findings, designs, and results clearly to senior leadership, making the business case for CX investments

• Manage customer orders, returns, and fulfillment issues across the DTC website and TikTok Shop. • Respond to customer inquiries via email, chat, and social media in a timely and professional manner. • Monitor and engage with comments, direct messages, mentions, and tags across social platforms. • Coordinate with internal teams to resolve order and shipping concerns. • Manage the Social Snowball affiliate program by monitoring activity, onboarding new affiliates, and engaging with creators. • Maintain accurate records and ensure a positive customer and community experience. • Support day-to-day e-commerce and community operations in a fast-paced startup environment.

Role Description We are seeking a highly organized and customer-focused E-commerce & Community Operations Coordinator to support the daily operations of a fast-growing direct-to-consumer (DTC) beauty and wellness brand. This role is ideal for someone who thrives in a fast-paced startup environment and enjoys combining operational excellence with engaging customer experiences. You will own day-to-day e-commerce operations, including: - Order management - Customer support - Returns processing - Fulfillment coordination across the brand's DTC website and TikTok Shop In addition, you will manage the brand's online community by: - Responding to comments, direct messages, and social media interactions - Supporting affiliate growth through the Social Snowball platform The ideal candidate genuinely enjoys the beauty, wellness, and consumer brand space and is proactive, detail-oriented, and comfortable wearing multiple hats. Qualifications - Experience in e-commerce customer service, including order management, returns, and fulfillment coordination - Experience managing customer interactions across social media platforms - Strong written English communication skills with excellent attention to detail - Highly organized and able to manage multiple priorities in a fast-paced environment - Customer-first mindset with strong problem-solving abilities - Comfortable working independently while collaborating with a remote team - Experience with TikTok Shop is highly preferred - Experience with Social Snowball or affiliate management platforms is a strong plus - Passion for beauty, wellness, or consumer brands is highly desirable Requirements - Proactive and dependable professional who takes ownership of daily operations - Strong organizational and multitasking skills - Positive attitude and collaborative mindset - Ability to maintain a consistent, brand-forward voice when interacting with customers and creators - Comfortable working in a startup environment where priorities can evolve quickly Benefits - This is a 100% home-based position - Health Insurance for Independent Contractors - Holiday Extra Pay - 15 PTOs per year (10 vacation PTOs, 4 mental health days, 1 birthday leave) - Gym Reimbursement Program - We prioritize the mental health of our team members and offer mental health days to support their well-being - There is an annual review and appraisal process in place - There are ample opportunities for professional growth and advancement within the company