Role Description We are seeking a highly organized and customer-focused E-commerce & Community Operations Coordinator to support the daily operations of a fast-growing direct-to-consumer (DTC) beauty and wellness brand. This role is ideal for someone who thrives in a fast-paced startup environment and enjoys combining operational excellence with engaging customer experiences. You will own day-to-day e-commerce operations, including: - Order management - Customer support - Returns processing - Fulfillment coordination across the brand's DTC website and TikTok Shop In addition, you will manage the brand's online community by: - Responding to comments, direct messages, and social media interactions - Supporting affiliate growth through the Social Snowball platform The ideal candidate genuinely enjoys the beauty, wellness, and consumer brand space and is proactive, detail-oriented, and comfortable wearing multiple hats. Qualifications - Experience in e-commerce customer service, including order management, returns, and fulfillment coordination - Experience managing customer interactions across social media platforms - Strong written English communication skills with excellent attention to detail - Highly organized and able to manage multiple priorities in a fast-paced environment - Customer-first mindset with strong problem-solving abilities - Comfortable working independently while collaborating with a remote team - Experience with TikTok Shop is highly preferred - Experience with Social Snowball or affiliate management platforms is a strong plus - Passion for beauty, wellness, or consumer brands is highly desirable Requirements - Proactive and dependable professional who takes ownership of daily operations - Strong organizational and multitasking skills - Positive attitude and collaborative mindset - Ability to maintain a consistent, brand-forward voice when interacting with customers and creators - Comfortable working in a startup environment where priorities can evolve quickly Benefits - This is a 100% home-based position - Health Insurance for Independent Contractors - Holiday Extra Pay - 15 PTOs per year (10 vacation PTOs, 4 mental health days, 1 birthday leave) - Gym Reimbursement Program - We prioritize the mental health of our team members and offer mental health days to support their well-being - There is an annual review and appraisal process in place - There are ample opportunities for professional growth and advancement within the company

• Du verantwortest den operativen Customer Service im Tagesgeschäft gemeinsam mit dem Team und stellst sicher, dass Kundenanfragen zuverlässig, strukturiert und lösungsorientiert bearbeitet werden. • Du steuerst den täglichen Ablauf im Customer Service, setzt Prioritäten, behältst offene Themen im Blick und stellst sicher, dass Qualitätsstandards, Reaktionszeiten und interne Abläufe eingehalten werden. • Du arbeitest selbst aktiv im operativen Support mit und bearbeitest Kundenanliegen rund um Bestellungen, Versand, Zahlungen und allgemeine Serviceanfragen – insbesondere im E-Mail-Support über Zendesk. • Du übernimmst eigenständig komplexere oder sensiblere Fälle, beispielsweise Eskalationen, Käuferschutzfälle, Amazon-A-bis-Z-Anträge, DHL-Nachforschungen oder Sonderfälle im Zahlungs- und Versandprozess. • Du bist im Arbeitsalltag erste Ansprechperson für das Team und koordinierst Themen wie Tagessteuerung, Urlaubsabstimmungen, Qualitätssicherung und die operative Zusammenarbeit. • Du analysierst wiederkehrende Probleme, identifizierst Verbesserungspotenziale und entwickelst Prozesse pragmatisch weiter, damit der Bereich mit unserem stetigen Wachstum Schritt halten kann und Abläufe sauber skalieren. • Du behältst relevante Kennzahlen im Blick, erkennst operative Engpässe frühzeitig und leitest daraus konkrete Maßnahmen ab, damit der Customer Service auch bei hohem Anfragevolumen stabil bleibt.

Role Description We are looking for a detail-oriented and operationally sharp E-commerce Marketplace Specialist to own campaign planning and execution across FOREO SEA's marketplace channels. This role is the operational backbone of the team — orchestrating campaign calendars, aligning cross-platform execution, and coordinating with platform partners, Platform Leads, internal and external teams to keep everything running on time and on brief. The role also owns KOL and affiliate partner coordination. Key Responsibilities - Campaign Coordination - Plan the monthly campaign calendar; coordinate sign-ups, promotional submissions, and voucher applications across Shopee, Lazada, and TikTok Shop (SG, MY, PH). - Facilitate timely implementation of campaign activations, product launches, and mega sale events. - Liaise with internal teams, Platform Leads, platform partners (Shopee, Lazada, TikTok Shop) and external agencies to ensure campaign readiness and on-time execution. - Store Operations & Promo Calendar - Execute on-site updates and ensure digital shelf visibility — banners, category pages, product listings, pricing, and promotional pages accurate and updated per schedule. - Track and report promotional execution status across all platforms and markets; perform regular store checks to ensure content consistency and accuracy. - Flag stock and fulfilment risks ahead of campaign activations and coordinate to resolve. - Act as operational backup for Platform Leads during peak periods or absences. - Promotion Mechanics & Execution - Create and configure promotional mechanics — vouchers, flash deals, bundle, add-on deals, and discount structures. - Build and standardise bundle SKU configurations and GWP rules across all platforms and markets. - Develop scalable SOP playbooks so campaign execution is repeatable and error rates drop across markets. - Document and cascade promo mechanics to Platform Leads. - KOL / Affiliate BD & Outreach (30%) - Build and manage a structured KOL and affiliate partner pipeline across SG, MY, PH & VN. - Own end-to-end outreach: source, engage, negotiate, onboard, and maintain relationships with creators and affiliate partners. - Develop and brief partners on campaign mechanics, product messaging, and content requirements. - Manage partnership agreements, usage rights, and payment terms within approved frameworks; ensure platform disclosure compliance. Qualifications - 3–5 years in e-commerce operations, marketplace coordination, or digital marketing — regional or multi-market exposure preferred. - Hands-on experience with Shopee Seller Center and Lazada Seller Center (required). - Experience coordinating campaigns across multiple platforms simultaneously. - Excellent attention to detail and a structured approach to execution. - Exposure to KOL, influencer, or affiliate coordination — comfortable owning outreach and relationships. - Strong stakeholder management and communication skills — works across Platform Leads, Content, and external partners. - Proactive and solutions-driven; comfortable operating in a fast-moving flat team. Strong Plus - Experience with TikTok Shop back-end. - Experience in FMCG, beauty, or consumer goods.

Role Description Are you a paradigm-shifting, synergy-blasting technologist who eats raw Assembly for breakfast and deploys multi-region Kubernetes clusters in your sleep? We are looking for an individual who can balance high-level architectural abstraction with low-level bit-shifting. This role requires navigating $O(N^2)$ political environments while maintaining $O(1)$ code efficiency. Core Responsibilities - Architectural Overlordship: Design, implement, destroy, and rebuild next-generation micro-frontend-monoliths. - Data Pipeline Wrangling: Process exabytes of un-indexed, corrupted JSON, XML, YAML, and CSV files simultaneously without losing a single trailing comma. - Legacy Archaeology: Maintain, refactor, and pray over a COBOL codebase written in 1974 that runs our entire global payroll system. - Cross-Functional Chaos: Act as a bridge between Engineering, Product, Marketing, Legal, and the local coffee machine. - Edge-Case Guarding: Write test cases that capture things that shouldn't mathematically happen but will anyway because users are creative. Qualifications - Front office operations - Hospitality systems - Complaint handling - Team coaching Requirements - Frontend Mastery: Must have 15 years of experience in React (even though it was released in 2013). - Deep understanding of Vanilla JS quirks, specifically why typeof null === 'object' and [] == ![] evaluates to true. - Backend Robustness: Proficient in Rust, Go, C++, Python, Brainfuck, and Whitespace. - Ability to exit vim on the first attempt without disconnecting the server. - Cloud & DevOps: AWS, Azure, GCP, IBM Cloud, Oracle Cloud, and a private server running under a desk in Ohio. - Experience managing a minimum of $10^5$ concurrent Docker containers. Benefits - Healthcare: 100% medical coverage for you, your dependents, your pets, and your digital avatars. - Time Off: Infinite PTO (with a mandatory minimum of -5 days per year). - Equipment: A 128-core workstation with 2TB of RAM, a mechanical keyboard with extra-loud blue switches, and a single, slightly wobbly ergonomic stool. - Snacks: Free artisanal water, kombucha on tap, and oxygen molecules.