• Serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software. • Spend most of your time actively responding to users in real-time via chat or processing support tickets. • Monitor email and Microsoft Teams messages to assist team members. • Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team. • Maintain key performance indicators (KPIs). • Represent eSkillz and the client professionally in all interactions. • Attend meetings and training sessions as required. • Monitor user trends, flag unusual activity, and report findings to management.

Role Description Remote Recruitment is seeking a friendly and attentive Customer Services Representative to be a vital part of our customer support team. You will assist customers with inquiries, provide product information, and troubleshoot issues to ensure a smooth and positive experience. Your contributions will help maintain strong customer relationships and support our company's growth. If you have excellent communication skills and a commitment to customer satisfaction, we encourage you to apply! Key Responsibilities - Handle inbound customer calls, emails, and chat messages promptly and professionally. - Provide customers with accurate information regarding products, services, and policies. - Identify and resolve customer issues effectively, including processing returns and exchanges if necessary. - Maintain customer records and update account information in the CRM system. - Escalate complex issues to appropriate departments when required. - Work collaboratively with team members to enhance the overall customer experience. - Stay up to date with product knowledge and company policies. Qualifications - Proven experience in a customer-facing role, preferably in customer service or support. - Strong communication and interpersonal skills. - Ability to resolve conflicts and handle challenging situations calmly. - Familiarity with CRM and customer service software. - Self-motivated and able to work efficiently in a remote environment. - Strong organizational skills and attention to detail. - High school diploma or equivalent; additional qualifications in business or related fields are a plus. - Flexibility to work various shifts as needed. Benefits - Work From Home - Training & Development - Performance Bonus

Role Description Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Requirements - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple systems pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Benefits - Equipment will be shipped to you. - Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment. - Starting pay - $14/hr plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance. - Shifts between 6:00am-3:00pm (PST); Work Days - M-F. - Paid Training - typically 3 weeks in length from 6:00am-3:00pm Mon-Fri (PST). - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days.

Role Description We are currently seeking a dedicated and experienced Clinical Support Specialist with a background in sleep medicine for a full-time, mid-shift role. This position requires three 12-hour shifts each week, from 7 pm to 7 am EST, covering Sunday - Tuesday and rotating Saturdays. Candidates with supervisory experience, multi-state licenses, or additional credentials are preferred. Reporting to the Manager of the Clinical Support Department, the Clinical Support Specialist will provide essential clinical and technical assistance to the MedBridge Healthcare team and contribute to our Home Sleep Testing (HST) department, ensuring the highest standard of care for our patients with sleep disorders. - MUST have a current RPSGT - MUST reside within one of the following states: AL, DE, FL, GA, KY, MD, NJ, NC, OH, SC, and TN Primary Responsibilities - Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms - Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director - Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems - Provide training for the night clinical support staff as needed - Provide technical support to sleep center staff - Provide training to client staff, physicians, and MedBridge employees - Provide support for HST patients, including follow up calls to assure patients receive equipment - Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers Secondary Responsibilities - Evaluating study data quality for in lab and HST studies - Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies - Analyze data that has been acquired during the polysomnographic (sleep) study - Review and train employees on Lab Retriever functions, sleep software, and scoring processes - Perform quality assessments on technologist scoring and acquisitions - Produce comprehensive reports and forward them to the interpreting physician for interpretation - Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues - Other clinical duties as required - Maintain strict confidentiality Qualifications - High School diploma - Register Polysomnographic Technologist (RPSGT) credential holder - Licensure in the states that require Licensure for scoring of diagnostic tests (as-needed) - BLS/CPR-certified - Graduate of a Polysomnography educational program preferred - Associates degree preferred but not necessary - Bachelor’s degree preferred but not necessary - Minimum of five years’ experience in sleep medicine as a Polysomnographic Technologist - Minimum of two years’ experience in scoring of sleep studies - Minimum two years’ experience with HST devices - Knowledge of all aspects of polysomnography and sleep medicine protocols - Knowledge of how to operate and maintain a variety of sleep equipment - Knowledge of applicable laws, regulations, and guidelines and standards regarding safety and infection control issues - Knowledge of how to instruct staff according to the policies and procedures - If working remotely access to high speed internet - Skill in use of computer and software - Skill in appropriate quality control and confidentiality procedures - Skill in analyzing data and situations to implement and administer procedures and to resolve technical, administrative, and patient related problems - Ability to learn and use multiple sleep software programs - Ability to exercise independent judgement for decision making and discretion - Ability to analyze complex situations and apply policy - Ability to communicate effectively and work collaboratively with staff - Ability to educate staff, patients, and families effectively Requirements - Must have a current RPSGT - Must reside within one of the specified states Company Description MedBridge Healthcare, a leader in sleep laboratory management services and sleep therapy, partners with hospitals and physician practices to provide comprehensive, fully integrated care solutions. Our approach supports every step of sleep disorder management, from patient identification and testing to diagnosis, treatment, and long-term care.