Role Description The Strategy & Operations Analyst is an entry-level analyst role on the Global Revenue Office (GRO) team. They will support the SVP of Strategy by turning complex sales and operational data into clear, actionable summaries, models, and presentations. A core expectation of the role is using AI and other tools to work efficiently and reduce time spent on tasks. Qualifications - Bachelor’s degree in business or a related field - 0–2 years of experience in an analyst, operations, or administrative support role - Strong written communication skills with the ability to distill complex information into clear summaries - Proficient in Excel (pivot tables, sorting, basic modeling) and PowerPoint (building decks from scratch) - Comfortable using AI tools to accelerate work; experience building AI agents is a plus - Able to manage multiple priorities simultaneously and adapt as needs shift Requirements - Prepare concise briefings, summaries, and talking points so leaders are informed ahead of meetings and client conversations - Capture decisions, action items, and deadlines; follow up to ensure accountability across teams - Build clear PowerPoint decks for leadership meetings, client presentations, and internal updates - Track progress across enterprise accounts and new business pursuits, surfacing risks and open items to the right stakeholders - Support Rules of Engagement modeling for specific accounts and across the broader enterprise - Gather background and prepare materials in advance of client-facing leadership conversations - Use Excel to organize data, build basic models, test assumptions, and identify trends - Produce consistent weekly and monthly reporting on key areas - Present findings in formats that are easy to read and act on - Document workflows, policies, and program guidelines in plain language so teams have clear reference materials - Use AI tools (e.g., Copilot) to draft documents, then refine for accuracy and tone - Support rollouts of new tools and processes, including maintaining related materials Benefits - Multiple locations | Remote eligible with management approval - Travel Requirements: Less than 5% (almost no travel) Physical Demands - Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion - Occasional: Standing and bending - Infrequent: Lifting up to 10 pounds Base Compensation Range $61,700 — $79,700 USD

Role Description We are currently seeking an Operations Coordinator, responsible for the end-to-end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America, and Asia. This position is offered on a fixed-term basis and is expected to last for approximately one year. Your Impact: - Evaluation Lifecycle: Drive the annual review process including creating self-evaluation forms and tracking completion. - Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. - Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. - Workday Administration: Act as the point of contact for "One File" evaluations and global KPI updates within Workday. - Leave Management: Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). - Payroll & Hours: Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. - New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days. - Equipment Logistics: Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping. - Exit Management: Execute all offboarding tracking tasks and "Leaver" updates for departing staff. - Compliance: Ensure specific regional legal requirements are met. - Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team from delivering high-quality work. Qualifications - Minimum of 2 years’ experience in business administration. - Experienced in working remotely, and with remote teams. - Basic knowledge of social media. - Excellent time and project management skills. - Strong communication skills and attention to detail. Benefits - Fun, friendly, diverse, and inclusive company culture. - Flexibility and a nice work-life balance. - Opportunity to work on exciting projects with global brands.

Oversee laboratory operations, ensuring scientific accuracy and quality assurance. Implement new technologies, manage personnel, and provide client communication while promoting a collaborative culture for high-quality diagnostic outcomes.

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner • Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team • Execute, monitor, and validate data operations quality assurance processes • Responsible for performing processes and procedures pertaining to clients, including but not limited to: • File Imports/Exports • File Transfers • Remittances • Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests • Communicate project status and escalate issues as needed • Create and maintain instructions and process documentation • Stay accountable for each process, logging and following through each procedure to ensure accuracy • Prioritize projects and complete accurately and in a timely manner • Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures • Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures