Radius Global Solutions LLC

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner • Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team • Execute, monitor, and validate data operations quality assurance processes • Responsible for performing processes and procedures pertaining to clients, including but not limited to: • File Imports/Exports • File Transfers • Remittances • Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests • Communicate project status and escalate issues as needed • Create and maintain instructions and process documentation • Stay accountable for each process, logging and following through each procedure to ensure accuracy • Prioritize projects and complete accurately and in a timely manner • Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures • Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

• Oversee a team of Financial Care Agents to maintain consistent performance in the resolution of early stage past due accounts. • Handle the team’s escalated issues and be assigned accounts for escalated resolution. • Monitor agent’s arrival and departure times and breaks, and review and approve timekeeping for the team. • Work with agents to answer questions and to help them reach their collections and customer experience goals. • Provide on-going training and development for Financial Care Agents and ensure systems training is completed timely. • Take team calls as needed and handle disputes and escalation calls. • Manage incentive programs under the direction of leadership. • Communicate in a professional manner with consumers, co-workers, and clients. • Monitor agent adherence to all Federal, State and Local Laws and regulations. • Hit or exceed given performance goals for assigned accounts. • Maintain daily priorities on work desk. • Make appropriate decisions in accordance with Company policy for resolving each assigned account issue. • Cooperate with peers and management in a team environment. • Regularly assess agent performance and address any deficiencies through coaching and progressive discipline as necessary. • Document accounts and Company forms correctly. • Conduct monitoring of agent calls and hold call calibration sessions and coaching with agents, if applicable. • Uphold and model Company policies and procedures. • Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area (including FDCPA laws and state laws) to ensure compliance with all state and federal regulations and with Company policies and procedures. • Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements. • Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices. • Adhere to all Company, Client and Consumer confidentiality and security policies and procedures.