• Performs operational, accounting, and consulting activities that include customer service support and problem resolution, accounts payable processing, expense report audit, and ongoing reporting and analysis • Prepares polished deliverables for clients; ensures timely client deliverables • Works collaboratively with clients to understand current business practices, identify opportunities for improvement, assist in defining new processes, and assist in developing updated policies and procedures • Supports project start up activities, such as following project work plans, adhering to schedules, and attending kickoff meetings • Reviews the work of self for accuracy • Meets daily, weekly, and monthly deadlines in a fast paced environment • Serves as an integral member of our Fiscal Operations Advisory team • Occasionally travels to client locations, firm training, or industry conferences

• help TC operate with more shared visibility and less reliance on memory and ad hoc follow-up • turn priorities, meetings, relationships, and ideas into clear next steps and decision points • maintain a lightweight operating backbone for TC • make active workstreams easier to see • help important meetings and conversations produce usable next steps • prepare decision points by clarifying options, timing, and next actions • support clearer handoffs • make timelines, dependencies, communications needs more visible • use AI tools actively and experimentally for task extraction, decision logging, document retrieval, workflow support • help create a simple weekly operating rhythm that keeps the team aligned • meet key team members, review core materials, map active workstreams, and create a first rough operating picture in the first 1–2 weeks • establish a working rhythm for tracking active work and follow-ups by 30 days • stabilize the operating system, clarify conference dependencies, and facilitate handoffs by 60–90 days

• Lead the end-to-end deployment and sustainment of the Lean 4.0 program across EU & NA sites. • Drive integration of Lean methodologies with digital technologies to create a modern, data-driven operating model. • Ensure delivery of site diagnostics and 3-year transformation roadmaps. • Translate global OE and Lean 4.0 strategy into site-level transformation roadmaps. • Lead deployment of standard work, lean systems, and performance management frameworks. • Institutionalize tier management, KPI systems, and structured problem-solving methodologies. • Drive cost reduction framework and identify savings opportunities at site against targets. • Drive adoption of digital foundations such as paperless systems, digital logs, and data integration. • Build Lean 4.0 capabilities across site leadership and teams.

Role Description As a Fraud Operations Agent at exmox, you will play a critical role in protecting our ecosystem, directly impacting the security and integrity of how millions of players interact with our products. You will work at the intersection of risk analysis and operational excellence, monitoring transactions and behaviors to minimize risk and prevent fraudulent activities. You will join a collaborative team of fraud agents based in the Manila area, working closely with our Germany-based internal fraud team to maintain a secure, high-standard experience for our global community. What You’ll Own - Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity. - Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks. - Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets. - Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes. - Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail. Qualifications - Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations. - Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks. - Advanced proficiency in written and spoken English. - Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes. - An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team. - A genuine interest in online platforms, digital products, and the mobile gaming industry. Requirements - Location: 100% Work from Home (must be based in Metro Manila). - Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT. Public holidays may be required on an as-needed basis. - Overtime: Overtime hours are possible and fully compensated. - Equipment: We’ve got you covered - all necessary work hardware will be provided. - Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.