Oversee laboratory operations, ensuring scientific accuracy and quality assurance. Implement new technologies, manage personnel, and provide client communication while promoting a collaborative culture for high-quality diagnostic outcomes.

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner • Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team • Execute, monitor, and validate data operations quality assurance processes • Responsible for performing processes and procedures pertaining to clients, including but not limited to: • File Imports/Exports • File Transfers • Remittances • Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests • Communicate project status and escalate issues as needed • Create and maintain instructions and process documentation • Stay accountable for each process, logging and following through each procedure to ensure accuracy • Prioritize projects and complete accurately and in a timely manner • Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures • Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

• Performs operational, accounting, and consulting activities that include customer service support and problem resolution, accounts payable processing, expense report audit, and ongoing reporting and analysis • Prepares polished deliverables for clients; ensures timely client deliverables • Works collaboratively with clients to understand current business practices, identify opportunities for improvement, assist in defining new processes, and assist in developing updated policies and procedures • Supports project start up activities, such as following project work plans, adhering to schedules, and attending kickoff meetings • Reviews the work of self for accuracy • Meets daily, weekly, and monthly deadlines in a fast paced environment • Serves as an integral member of our Fiscal Operations Advisory team • Occasionally travels to client locations, firm training, or industry conferences

• help TC operate with more shared visibility and less reliance on memory and ad hoc follow-up • turn priorities, meetings, relationships, and ideas into clear next steps and decision points • maintain a lightweight operating backbone for TC • make active workstreams easier to see • help important meetings and conversations produce usable next steps • prepare decision points by clarifying options, timing, and next actions • support clearer handoffs • make timelines, dependencies, communications needs more visible • use AI tools actively and experimentally for task extraction, decision logging, document retrieval, workflow support • help create a simple weekly operating rhythm that keeps the team aligned • meet key team members, review core materials, map active workstreams, and create a first rough operating picture in the first 1–2 weeks • establish a working rhythm for tracking active work and follow-ups by 30 days • stabilize the operating system, clarify conference dependencies, and facilitate handoffs by 60–90 days