Highspring

Role Description The Strategy & Operations Analyst is an entry-level analyst role on the Global Revenue Office (GRO) team. They will support the SVP of Strategy by turning complex sales and operational data into clear, actionable summaries, models, and presentations. A core expectation of the role is using AI and other tools to work efficiently and reduce time spent on tasks. Qualifications - Bachelor’s degree in business or a related field - 0–2 years of experience in an analyst, operations, or administrative support role - Strong written communication skills with the ability to distill complex information into clear summaries - Proficient in Excel (pivot tables, sorting, basic modeling) and PowerPoint (building decks from scratch) - Comfortable using AI tools to accelerate work; experience building AI agents is a plus - Able to manage multiple priorities simultaneously and adapt as needs shift Requirements - Prepare concise briefings, summaries, and talking points so leaders are informed ahead of meetings and client conversations - Capture decisions, action items, and deadlines; follow up to ensure accountability across teams - Build clear PowerPoint decks for leadership meetings, client presentations, and internal updates - Track progress across enterprise accounts and new business pursuits, surfacing risks and open items to the right stakeholders - Support Rules of Engagement modeling for specific accounts and across the broader enterprise - Gather background and prepare materials in advance of client-facing leadership conversations - Use Excel to organize data, build basic models, test assumptions, and identify trends - Produce consistent weekly and monthly reporting on key areas - Present findings in formats that are easy to read and act on - Document workflows, policies, and program guidelines in plain language so teams have clear reference materials - Use AI tools (e.g., Copilot) to draft documents, then refine for accuracy and tone - Support rollouts of new tools and processes, including maintaining related materials Benefits - Multiple locations | Remote eligible with management approval - Travel Requirements: Less than 5% (almost no travel) Physical Demands - Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion - Occasional: Standing and bending - Infrequent: Lifting up to 10 pounds Base Compensation Range $61,700 — $79,700 USD

Role Description The Level 1 Clinical Agent will be responsible for supporting Epic customers from our call center. This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to the success of this role. - Ticket/Issue Escalations for assigned call center - Accurately process and record call transactions using a computer and designated tracking software - Assist with last-minute coverage needs - Review customer’s information and determine the issue by evaluating and analyzing the symptoms - Deliver service and support to end-users, including via remote connection or over the Internet - Research required information using available resources - Follow standard processes and procedures - Follow up and make scheduled call backs to customers where necessary - Stay current with email, team chats, system information, changes, and updates - Follows proper escalation procedures as defined by management - Ensure customers receive prompt, accurate and courteous service Qualifications - 3+ Years of Epic Experience (Credentialed Trained or Certified in Epic is a plus) - 1-2 years of experience in the Information Technology and/or Call Center field preferred - 2-year Associates degree or equivalent experience is desired - Proper phone etiquette and effective listening skills - Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar - Knowledge of customer service principles and practices (ITIL training a plus) - Medical/clinical terminology is preferred, but not required - Must be able to sit for long periods of time - Experience supporting software computer applications and equipment from a remote helpdesk environment - Experience with mobile device support (iPhone and Android) - Must be a team player and build good working relationships across all functions of the company - Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus - Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system - Needs to be flexible, adaptable, and possess creative problem-solving skills Preferred Qualifications - Listening Skills: Attentively listens to understand and interpret what is being said. - Judgement: Forms reasonable interpretations about relationships and situations that affect actions. Develops objective opinions. - Marketing: Interprets, delivers, and communicates value to appropriate target audience. - Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others. - Written Communication: Develops written communication that is clear, concise, grammatical, and influential. - Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation. - Leadership: Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement. Ethical. - Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection. - Social Confidence: Exhibits self-confidence in social settings and when dealing with others. Compensation Range $27 — $31 USD

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role reports to the Director, Marketing Business Partner – Business Unit Marketing & Solutions and is responsible for Business Unit stakeholder management, consulting marketing strategy, enablement, and socializing marketing reporting across Highspring’s Consulting business. This role partners closely with Consulting leadership to define marketing priorities, develop and execute Consulting-specific marketing strategies, and ensure sales and consulting teams are enabled with the right messaging, materials, and programs to drive demand and growth. Acting as the primary liaison between the Consulting business and Global Marketing, the Senior Manager ensures enterprise and integrated solution narratives are translated into relevant, client-centric consulting execution. This is a hands-on, strategic role requiring both strong consulting business acumen and a roll-up-your-sleeves approach to planning, execution, and optimization. Qualifications - Bachelor's degree in Marketing or related field required - 5-8 years of experience in B2B Marketing for consulting or professional services, with preferable experience in leveraging ABM tactics - Fluency in multi-channel marketing strategies that directly tie to business outcomes - Exceptional stakeholder management skills and experience managing marketing priorities for multiple teams - Clear, concise communication style with an emphasis on driving outcomes - Ability to translate business needs into impactful marketing tactics - Demonstrates organized, proactive work style to meet deadlines and minimize last-mile changes - Preferred experience in project management tools, such as Monday.com Requirements - Serve as the marketing subject-matter expert for Consulting offerings, capabilities, and solutions - Develop and manage Consulting marketing strategies and roadmaps aligned to enterprise priorities, Consulting revenue objectives, and go-to-market motions - Drive execution of demand-generation and awareness initiatives that support Consulting pipeline growth and strategic accounts - Build strong, trusted relationships with Consulting, sales, and solutions leaders - Translate Consulting business needs into clear marketing briefs and priorities for Global Marketing and cross-functional teams - Partner closely with the Director, Marketing Business Partner to align priorities, escalate needs, and share insights - Partner with Global Marketing teams to design and activate Consulting-focused campaigns, thought leadership programs, and solution launches - Identify opportunities to leverage enterprise and integrated campaigns to support Consulting growth and cross-solution selling - Collaborate with marketing colleagues to develop and execute multi-channel strategies, including content, events, PR, social media, email, digital, and sales enablement - Lead development and ongoing refinement of Consulting sales enablement materials, including solution overviews, pitch decks, one-pagers, case studies, POVs, and use-case content - Ensure materials reflect Consulting buyer needs, solution differentiation, and enterprise brand standards - Partner with Campaigns & Enablement and Brand teams to ensure Consulting assets are scalable, current, and market-ready - Provide regular reporting and insights to the Director, Marketing Business Partner and Consulting leadership on marketing performance, campaign effectiveness, and pipeline influence - Work with Growth and Performance to continuously refine Consulting marketing strategies and execution through marketing reporting, consulting team feedback, and market insights - Track progress against Consulting marketing goals and partner with marketing to recommend optimization opportunities - Act as a Highspring brand ambassador for the Consulting business, ensuring alignment to enterprise brand strategy, messaging, and storytelling - Monitor market trends, competitor activity, and buyer feedback relevant to Consulting services and solutions - Share insights broadly across business and marketing teams to support a continuous feedback loop from Consulting execution back into enterprise strategy Benefits - Remote or hybrid work options - Travel Requirements: Less than 10%