Role Description We are currently seeking an Operations Coordinator, responsible for the end-to-end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America, and Asia. This position is offered on a fixed-term basis and is expected to last for approximately one year. Your Impact: - Evaluation Lifecycle: Drive the annual review process including creating self-evaluation forms and tracking completion. - Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. - Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. - Workday Administration: Act as the point of contact for "One File" evaluations and global KPI updates within Workday. - Leave Management: Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). - Payroll & Hours: Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. - New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days. - Equipment Logistics: Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping. - Exit Management: Execute all offboarding tracking tasks and "Leaver" updates for departing staff. - Compliance: Ensure specific regional legal requirements are met. - Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team from delivering high-quality work. Qualifications - Minimum of 2 years’ experience in business administration. - Experienced in working remotely, and with remote teams. - Basic knowledge of social media. - Excellent time and project management skills. - Strong communication skills and attention to detail. Benefits - Fun, friendly, diverse, and inclusive company culture. - Flexibility and a nice work-life balance. - Opportunity to work on exciting projects with global brands.

Oversee laboratory operations, ensuring scientific accuracy and quality assurance. Implement new technologies, manage personnel, and provide client communication while promoting a collaborative culture for high-quality diagnostic outcomes.

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner • Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team • Execute, monitor, and validate data operations quality assurance processes • Responsible for performing processes and procedures pertaining to clients, including but not limited to: • File Imports/Exports • File Transfers • Remittances • Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests • Communicate project status and escalate issues as needed • Create and maintain instructions and process documentation • Stay accountable for each process, logging and following through each procedure to ensure accuracy • Prioritize projects and complete accurately and in a timely manner • Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures • Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

• Performs operational, accounting, and consulting activities that include customer service support and problem resolution, accounts payable processing, expense report audit, and ongoing reporting and analysis • Prepares polished deliverables for clients; ensures timely client deliverables • Works collaboratively with clients to understand current business practices, identify opportunities for improvement, assist in defining new processes, and assist in developing updated policies and procedures • Supports project start up activities, such as following project work plans, adhering to schedules, and attending kickoff meetings • Reviews the work of self for accuracy • Meets daily, weekly, and monthly deadlines in a fast paced environment • Serves as an integral member of our Fiscal Operations Advisory team • Occasionally travels to client locations, firm training, or industry conferences