Adverum Biotechnologies, Inc., a wholly owned subsidiary of Eli Lilly and Company is a mission-driven clinical-stage company that aims to establish gene therapy as a new standard of care for highly prevalent ocular diseases with the aspiration of developing functional cures to restore vision and prevent blindness. Leveraging the research capabilities of its proprietary intravitreal (IVT) platform, Adverum is developing durable, single-administration therapies designed to be delivered in physicians’ offices to eliminate the need for frequent ocular injections to treat these diseases. By overcoming the challenges associated with current treatment paradigms for these debilitating ocular diseases, Adverum aspires to transform the standard of care, preserve vision, and create a profound societal impact around the globe. The Manager, Clinical Supply IRT is an experienced professional responsible for the strategy, design, configuration, validation, and lifecycle management of Interactive Response Technology (IRT) systems in support of Adverum clinical trials. This position acts as a vital link between Clinical Operations, Clinical Supply Chain, Quality Assurance (QA), Packaging/Labeling, Depots, and IRT vendors. The primary objective is to ensure accurate translation of subject randomization, site activation, inventory management, resupply logic, and shipment triggers into system design and operational execution. Note to Recruiters and Agencies All recruiter and agency inquiries must go through Adverum’s internal Talent Acquisition team.  Unsolicited resumes sent to Adverum will be considered property of Adverum.   Agencies must be expressly engaged by Adverum’s Talent Acquisition team for any requisition.  Direct contact with hiring managers by agencies will not be tolerated and may affect your ability to work with Adverum in the future. What You'll Do: ·       Lead IRT strategy during protocol development and study start-up. ·       Translate protocol requirements into IRT functional specifications in collaboration with functional leads. About You: ·       Bachelor’s degree in Life Sciences, Engineering, or a related field. ·       At least 5 years of experience in clinical trials, with a minimum of 3 years of direct IRT experience. ·       Strong understanding of clinical supply chain operations. ·       Experience with global, multi-depot studies. ·       Independent self-starter, able to lead ad-hoc teams, work without supervision, and exercise good judgment in determining objectives and approaches to assignments. ·       Systems thinking across Clinical Operations, Sites, and Supply Chain. ·       Ability to translate protocol into operational and site-friendly logic. ·       Strong vendor management and technical documentation skills. ·       Risk-based thinking for inventory and enrollment variability. ·       Expertise in managing IRT data changes and site issues without operational disruption.

• Manage inbound inquiries from our small business customers via phone, email, and chat • Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to all aspects of the Justworks platform including compliance, workers’ compensation, managing time off policies, reporting, integrations, performing bulk actions, and other HR related topics. • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback • Manage queue of open issues to deliver timely and effective solutions • Appropriately utilize available resources to resolve customer issues • Help with customer retention and contribute recommendations for improving our product and processes • Display a high level of professionalism and compassion when working with each customer on sensitive matters • Perform other related duties as assigned

• Garantir a resolução oportuna e eficaz dos problemas dos clientes • Coordenar e gerenciar solicitações de serviço • Manter comunicação constante com os clientes durante todo o processo de atendimento • Administrar Acordos de Nível de Serviço (SLAs) e garantir a atualização dos sistemas de ITSM • Processos de Suporte à Qualidade de Serviços, incluindo Gerenciamento de Incidentes, Problemas e Mudanças • Impulsionar melhorias de processos e monitorar medições regulares • Realizar revisões de incidentes pós-resolução e avaliar a eficácia da resolução de incidentes • Comunicar o status de incidentes de alta prioridade aos clientes ao longo do ciclo de vida do incidente

• The Director of Global Payroll Customer Services will oversee the global payroll services team and lead the development and delivery of world-class support and customer service for both internal teams and external customers. • In close collaboration with the Payroll Operations, Compliance, Implementation, Legal, and Tax teams, the Director will ensure a seamless, end-to-end payroll services process, delivering high-quality, compliant, and efficient payroll services across all regions. • The Director will also be responsible for defining and executing the overarching strategy for the services vertical, developing a scalable team to support business growth, and enhancing the service offerings to meet evolving client needs. • You will be reporting to the VP of Customer Experience