Justworks

Title: Senior Analyst, Revenue Planning & Analysis Location: New York, New York Job Description: Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Department Revenue Effectiveness Who You Are We are looking for a Sr. Analyst - Revenue Planning & Analysis to join our Revenue Effectiveness team. In this role, you'll be the analytical backbone of our go-to-market (GTM) organization, responsible for turning complex datasets into the actionable insights that power our GTM strategy. You will be at the forefront of the company's data-driven sales efforts, using data and A.I. to inform and improve revenue strategies in partnership with sales, customer success and maintaining complex models for capacity planning, quota setting, and territory alignment. Analyze historical performance to inform future targets and optimize our resource allocation, finance, and marketing. This role is crucial for shaping our GTM strategy by analyzing sales performance, modeling future growth, identifying trends, and uncovering opportunities for efficiency. Your Success Profile What You Will Work On - Storytelling through Performance Analysis & Insights: Conduct deep-dive analyses to answer critical business questions related to sales performance, pipeline health, forecast accuracy, and sales cycle trends. Translate insights from various data sources into a clear narrative that informs GTM leadership. Revenue Planning & Optimization: Support the annual GTM planning process by build for maximum growth. - Cross-functional laboColration: Work closely with sales, customer success, marketing, and finance teams to ensure our planning and analysis are aligned with broader company objectives. Partner with our Salesforce and Business Intelligence teams to ensure the underlying data driving our analytics is clean, reliable, and well-governed. - Reporting & Visualization: Develop, maintain, and enhance the "source of truth" dashboards in our BI tools (e.g., Looker, Tableau) and Salesforce Data Cloud. You will track key performance indicators including bookings, pipeline generation, win rates, and sales productivity, streamlining reporting to surface real-time insights. - Operational Excellence: Proactively identify opportunities to improve and automate existing analytical processes to increase efficiency and scalability. You will also leverage A.I. where it can be a force multiplier for data analysis and insight generation. How You Will Do Your Work As a Sr. Analyst, how results are achieved is paramount for your success and, ultimately, in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following: - Business insight - applying knowledge of Justworks and the marketplace to advance the organization’s goals. - Functional expertise - subject matter expertise of specific functions, including knowledge of principles, practices, and domain knowledge. - Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. - Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism. - Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. - Builds networks - effectively building formal and informal relationship networks inside and outside the organization. All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications - Experience: You have 5–7+ years of experience in an analytical role such as Revenue Operations, Sales Operations, Sales Finance, or Business Analytics. Experience working in a B2B or SaaS environment is a plus. - Technical Skills: You are proficient in SQL with a demonstrated ability to write queries. You have extensive experience with a BI platform (e.g., Looker, Tableau, Power BI) and strong, hands-on experience with Salesforce Data Cloud. You have advanced proficiency in Microsoft Excel or Google Sheets for building sophisticated, scalable models. - Data & Analytics Expertise: You have a proven track record of using data to drive significant insights into sales performance. You have a strong understanding of GTM planning concepts like capacity modeling and quota setting, and a commitment to meticulous data accuracy. - A.I. Forward: You have a demonstrated ability using A.I. platforms to enhance, accelerate and scale processes in service of GTM planning and optimization. - Communication: You have excellent communication skills with the ability to explain complex analyses and articulate findings clearly to both technical and non-technical audiences. - Attributes: You are highly analytical, intellectually curious, and proactive, with strong attention to detail. You are able to work both collaboratively and independently in a fast-paced, dynamic environment. The base wage range for this position based in our New York City Office is targeted at $131,000.00 - $169,000.00 per year. #LI-DG2 #LI-Hybrid Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

Title: Associate, Workers' Compensation Operations Location: New York, New York Job Description: Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are The Workers Compensation Operations Associate will be responsible for assisting our Workers’ Compensation Operations team with specific tasks to improve overall operational efficiency. They will support customer requests related to Justworks’ workers’ compensation policy, ensure workers’ comp coverage for customers, and help maintain the relationship with our carrier by updating carrier records and customer files. This position will work to evaluate workers’ compensation insurance risks, working closely with the Underwriting, Customer Support, and Licensing teams at Justworks. The ideal candidate will have a desire to help others, a curiosity to learn, and an interest in streamlining operational procedures and processes between or within departments. Your Success Profile What You Will Work On - Provide accurate support and guidance to customers related to Justworks’ Workers Compensation coverage, such as answering questions, providing certificates of insurance, and other related inquiries - Answer inbound inquiries from our small business customers via email - Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier - Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce - Craft outbound emails to customers or internal partners regarding workers compensation; follow up via phone when necessary - Organize and file incoming mail, identifying accurate and timely response to carriers and states - Assist Workers’ Compensation Operations team in preparing for policy renewals, audits, and other sizeable projects by performing data entry, quality assurance and mail filing - Assist internal teams in ensuring compliance with workers’ comp related state guidelines - Coordinate with other teams across Justworks and maintain an effective working relationship with broker, program administrator, and carrier - Contribute to updating internal resources and documentation of standard operating procedures - Perform other related duties as assigned How You Will Do Your Work As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: - Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. - Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices. - Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. - Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome. - Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications - Minimum of 1 year of experience in an operations, insurance role, or customer service related field - Strong written and verbal communication skills with high attention to detail - You like working with people and helping others solve problems - You enjoy entrepreneurial environments and want to help build something meaningful - Knowledge of workers compensation or the PEO industry preferred - Experience using customer support technologies such as Zendesk, Talkdesk, JIRA, and confluence a plus The base wage range for this position based in our New York City Office is targeted at $26.44 to $31.25 per hour. #LI-Hybrid #LI-CD1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

Title: Senior Software Engineer, Product Foundations Location: New York, New York Job Description: Who We Are At Justworks, you&rsquo;ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We&rsquo;re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We&rsquo;re data-driven and never stop iterating. If you&rsquo;d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we&rsquo;d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you&rsquo;ll fit right in. Product Foundations The Product Foundations team owns a set of core platform capabilities that support customers across the Justworks experience. Our scope includes reporting and analytics, document management, training, calendars, communications, and organizational data access, serving both administrators and employees. We focus on building intuitive, reliable, and scalable experiences that customers depend on to access information, complete critical workflows, and manage their organizations effectively. The team works at the intersection of user experience, platform capabilities, and operational efficiency, with a strong emphasis on usability, self-service, and reducing customer friction. As a member of Product Foundations, you'll work on products that have broad impact across the platform, balancing the stability and performance of mission-critical functionality with opportunities to introduce innovative solutions. The team also led the development of the company's first AI-powered product experience, reflecting our commitment to applying emerging technologies where they can meaningfully improve customer outcomes. Who You Are You are self-driven and like to work with others to remove roadblocks. You are curious, and love to explore and learn new technologies. You have demonstrated the ability to build, deploy and maintain large-scale, complex applications. You care more about solutions and impacting the customer experience than using a particular tool or framework. Your Success Profile What You Will Work On - Independently own larged-scoped projects from initial discovery through launch with a focus on outcomes and customer impact - Collaborate with a cross functional team to find solutions to customer challenges - Improve the performance, reliability, and scalability of our existing systems - Promote engineering excellence through technical leadership, knowledge-sharing and mentorship - Add capabilities to our high-volume, fault-tolerant processing infrastructure - Enhance our testing, monitoring and continuous deployment infrastructure - Keep extremely sensitive data compartmentalized and secure How You Will Do Your Work As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome. Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what&rsquo;s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better. Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking. Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You&rsquo;re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You&rsquo;re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You&rsquo;re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You&rsquo;re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: &ldquo;Everything should be made as simple as possible, but no simpler.&rdquo; Qualifications - Minimum of 5 years of professional hands-on experience - Mastery of modern server side languages, Golang is a plus but not required - Proficiency with SQL - Proficiency with cloud infrastructure management, preferably AWS</li> - Experience supporting and mentoring other engineers and acting as a &ldquo;force multiplier&rdquo; - Experience working closely with designers and product managers Technologies Used - Golang, Ruby on Rails, Javascript, MySQL, Kafka, AWS, Git, Memcache, Redis, ElasticSearch, Docker, Terraform, Kubernetes, CircleCI, DataDog The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $235,000.00 per year. #LI-AD1 #LI-Hybrid #LI-JS1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We&rsquo;re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.

• define and lead Justworks’ commercial AI ecosystem strategy • develop a unified strategy for how Justworks wins within AI platforms, agentic workflows, and emerging software ecosystems • translate fragmented efforts across integrations, APIs, partnerships, AI discovery, and go-to-market into a clear roadmap with measurable outcomes • identify where Justworks should invest, partner, build, or experiment to increase visibility and adoption in AI-driven customer journeys • build executive-ready recommendations that connect AI ecosystem opportunities to commercial impact, customer value, and long-term strategic positioning • own and develop relationships with frontier AI labs, AI platforms, developer ecosystems, and other strategic partners • identify opportunities for commercial partnerships, co-marketing, marketplace placement, featured integrations, and ecosystem distribution • ensure Justworks is technically integrated, visible, trusted, and prioritized within relevant partner ecosystems • represent Justworks externally with the credibility and judgment required to engage senior partner stakeholders • partner with Marketing to evolve traditional search and content strategies into AI discovery and Answer Engine Optimization approaches • help define how Justworks should appear in AI-generated experiences • develop messaging, campaigns, and channel strategies tailored to AI-first startups, technology companies, and businesses adopting AI-native workflows • collaborate with Product and Engineering on integrations, API capabilities, and platform requirements that support AI ecosystem adoption • turn AI platform visibility, customer behavior, and ecosystem data into practical recommendations for Sales, Marketing, and Product.

• Execute day-to-day operations as part of the Justworks Benefit, including conducting recurring daily, weekly, monthly and quarterly audits of system data and data from our partners • Oversee daily incoming and outgoing file feeds to ensure the timely sharing of data • Collaborate with team leads to triage any system bug investigation and own end to end remediation with engineering • Communicate with our partner to relay issues and findings of audits • Maintain partner and internal partner SLAs • Assist the Sr. Analyst with completing regular billing and invoicing of contributions for our Benefit Partners • Work with internal stakeholders including Product, Engineering, Legal, and Finance and external stakeholders including Benefit Partners when necessary to resolve escalated issues • Own or assist the Sr. Analyst with any system bug investigation and remediation • Gather and analyze customer benefits data and other sensitive information, utilizing SQL, Excel, and proprietary systems • Identify and resolve errors and pain points in benefits operations using creative technical solutions • Assist with executing regular filings and/or any additional regulatory duties • Work cross-functionally with internal teams to ensure systems and procedures are updated accordingly • Track, analyze and report on regular KPIs • Create various operational tools and dashboards as needed • Partner with other team members on various project work as needed • QA any member data as needed • Identify pain points in benefit operations and work with our Product and Engineering teams to improve systems and resolve issues • Assist the Sr. Analyst in coordinating system implementation of new benefits features with Product and Engineering teams

Who We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who you areAs a Manager, Account Executives - Sales, you are the primary engine of our high-growth Account Executive organization. You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of sales fundamentals, a data-driven coach who lives in the numbers, and a "player-coach" who knows how to move the needle on complex deals. You thrive in the weeds of pipeline mechanics and are obsessed with iterating on processes to drive elite performance. This is the foundational leadership role that prepares you to scale into regional management. Your Success ProfileThe Team Operating System (Meetings & Leadership)You own the daily and weekly rhythm of your team, ensuring every AE is aligned and empowered: - Coaching & Performance: Lead high-impact weekly 1:1s with AEs focused on skill development and career progression; deliver rigorous performance reviews and implement development plans with precision. - Team Alignment: Schedule and lead high-energy team meetings that translate high-level company goals into actionable daily tactics. - Methodology Mastery: Train your team on the Justworks sales methodology, ensuring every rep is a consultant-level expert in our product suite. Pipeline Integrity & ExecutionYou are the "Single Source of Truth" for your team’s funnel and forecasting accuracy: - Data Rigor & Gong: Use Gong and Salesforce data to diagnose performance gaps, provide real-time coaching, and ensure your team’s activity translates into revenue. - CRM Excellence: Enforce flawless CRM hygiene; you ensure that stages, close dates, and deal categories are accurate, providing the clean data the Senior Manager needs for regional forecasting. - Metric Tracking: Proactively track and report on team KPIs, identifying trends before they become problems and iterating on outbound strategies to fuel growth. Closing & Commercial ExcellenceYou are the tactical lead ensuring your team wins the "War Room" deals: - Deal Support: Attach yourself to key opportunities, coaching AEs through the finish line of complex PEO and International negotiations. - Resource Leverage: Guide your team in effectively utilizing specialists (Underwriting, Finance, Legal) to maximize conversion rates and shorten sales cycles. - Sales Motivation: Collaborate with leadership to design and execute sales contests and motivational initiatives that drive "Grit" and healthy competition. Culture & Talent DevelopmentYou are the face of Justworks values for our frontline contributors: - Talent Acquisition: Own the initial stages of the interview loop; hire high-performing salespeople who align with COGIS values and possess the drive to exceed targets. - Engagement & Culture: Embody company culture daily, maintaining high employee engagement and fostering a supportive, "work hard/play hard" environment. - DEIB Champion: Act as a strong driver for DEIB initiatives, ensuring diverse perspectives are recruited, heard, and developed within your team. How You Will Do Your WorkIn this role, your foundational knowledge, skills, and personal attributes are anchored in the following: - Good judgment – the exercise of critical thinking, identifying patterns in team performance, and taking ownership of the outcome. - Detail-oriented – exercises extreme attention to detail in deal mechanics and data reporting; seeks to understand both the cause and effect of sales cycles. - Results-driven – consistently achieves revenue targets, even under difficult market circumstances. - Foundational Sales Knowledge – expert-level mastery of prospecting, cold calling, negotiating, and closing to lead by example. - Clear communication – the ability to simplify complex HR/Tax concepts for the team and articulate team needs upward to Senior Leadership. Our Core Values (COGIS): - Camaraderie, Openness, Grit, Integrity, and Simplicity. Qualifications - Experience: Minimum of 3+ years in a sales representative role (Human Capital Management/PEO preferred) and 2+ years of prior management experience. - Technical Fluency: Proficient in Salesforce, Gong, LinkedIn Sales Navigator, and SalesLoft. - Leadership: A proven track record of managing a team of at least 4+ people to quota attainment. - Drive: A "lead-from-the-front" mentality with the ability to dive into a cold call one minute and analyze a performance dashboard the next. This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $144,615.00 - $159,077.00 in the state of California, and competitive On-Target Earnings, inclusive of incentive compensation, of *$247,215.00 - $269,077.00. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan. #LI-Hybrid #LI-BF1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

• Lead the Legal workstream for sensitive, complex, or escalated EOR lifecycle matters that require Legal involvement. • Serve as the legal point of contact for complex termination and offboarding matters that require Legal involvement. • Partner with regional employment counsel to translate local legal requirements into practical guidance. • Build and maintain lifecycle standards, playbooks, escalation paths, controls, decision frameworks, and training. • Advise Product and Operations on lifecycle legal requirements, risk parameters, workflow logic, case-management controls, customer-facing guidance, knowledge bases, and standard operating procedures. • Monitor lifecycle-related legal and operational developments across key markets and help update internal guidance, training, and processes as needed.

Role Description As part of the International Legal team, the Senior Employment Counsel, International Lifecycle will provide legal support for complex employment lifecycle execution across Justworks’ EOR offering, with particular focus on sensitive, complex, or escalated matters such as terminations, performance management, leave, and employee relations. - Lead the Legal workstream for sensitive, complex, or escalated EOR lifecycle matters that require Legal involvement. - Serve as the legal point of contact for complex termination and offboarding matters. - Partner with regional employment counsel to translate local legal requirements into practical guidance. - Build and maintain lifecycle standards, playbooks, escalation paths, controls, decision frameworks, and training. - Advise Product and Operations on lifecycle legal requirements and risk parameters. - Support Customer Service and Sales on complex EOR lifecycle questions. - Develop and deliver practical training and guidance on EOR lifecycle matters. - Manage outside counsel on complex lifecycle matters and operational guidance. - Monitor lifecycle-related legal and operational developments across key markets. - Perform other related duties as assigned. Qualifications - Juris Doctor (JD) or equivalent law degree and admitted to practice in at least one relevant jurisdiction. - Minimum of 5+ years of substantive employment law experience. - Deep experience advising on employee lifecycle matters. - Experience supporting an EOR business or global employment platform is strongly preferred. - Proven ability to build legal standards, risk frameworks, and policies. - Strong understanding of how employment-law requirements should be translated into operational workflows. - Excellent written and verbal communication skills. - Demonstrated ability to work cross-functionally and influence stakeholders. - Fluent in English; proficiency in another relevant language is a plus. - Occasional travel is required. Requirements - Sound judgment in managing legal, operational, customer, employee, financial, and reputational risk. - Demonstrated time management, organizational, and analytical skills. - Experience managing outside counsel and obtaining practical legal advice. Benefits - The base wage range for this position is targeted at 149,000-192,000 GBP per year. - Actual compensation is based on multiple factors unique to each candidate.

Who We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You AreYou are a strategic leader and a foundational architect of Justworks’ international service model. You have a proven track record of driving outcomes in high-growth, complex environments. You thrive at the intersection of consultative expertise and operational excellence, with a passion for building multi-functional teams that scale. You are a leader who enjoys simplifying the complex, advocating for the customer, and partnering with executive stakeholders to influence the global product roadmap. You embody the Justworks COGIS values, using grit and integrity to navigate the nuances of international expansion while fostering a culture of camaraderie and openness. As Manager, International Customer Success, you are responsible for the strategic oversight and daily operations of Justworks’ international service organization supporting our Employer of Record (EOR) solution. You own the end-to-end service strategy for international customers by leading a multi-functional organization comprised of two distinct specialized units: - International Consultants: A team of regionalized EOR experts providing high-stakes, country-specific compliance and HR guidance. - International Support: A team focused on front-line excellence and scaling through automation. You are responsible for the strategic integration of international service functions into the broader Justworks ecosystem. You serve as the primary bridge between international customers and internal stakeholders (Product, Legal, Sales, and Ops), ensuring that our service model scales globally for our product while maintaining industry-leading standards. Your Success ProfileWhat You Will Work On - Manage and scale a complex organization consisting of both regional consultants and support specialists; conduct 1:1s, lead regular team meetings, and perform annual reviews. - Architect and implement the SOPs and workflows that unify international customer success functions. - Act as the voice of the customer for Ops, Product, Sales, and Legal to architect solutions that meet the needs of global small businesses. - Partner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand. - Establish and maintain baseline KPIs for CSAT, SLA and Quality Assurance. - Oversee the delivery of high-stakes international guidance, ensuring all customer advice regarding global labor laws and EOR nuances is accurate and mitigates liability. - Drive the identification and adoption of international products and services while implementing automated workflows to improve team efficiency. - Support and coach teammates in managing complex customer de-escalations and triaging between Customer Success and International Operations. - Build role-specific training frameworks and oversee the creation of external-facing international knowledge base content to ensure standardized support. - Other duties as needed based on departmental/organizational needs. How You Will Do Your WorkAs a Manager, International Customer Success International how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment. Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.Curious - The innate desire to learn, grow and understand. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: - Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. - Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. - Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. - Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. - Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications - 8+ years of experience in customer success, account management, or related customer-facing field with at least 2-3 years specifically in the EOR industry. - 2+ years of direct people management experience, with a proven track record of leading remote or distributed teams. - Proven ability to manage diverse job families with different skill sets, KPIs, and complexity levels. - Strong background in designing SOPs and workflows from scratch, particularly in a global or regionalized environment. - Deep understanding of the risks associated with EOR and international labor laws, with the ability to ensure team accuracy in high-stakes scenarios. - Expert in using data and automation to reduce "cost to serve" while scaling a team 5x+. - Exceptional ability to influence Product, Legal, and Sales leadership to ensure international growth is operationally sustainable. - Excellent interpersonal, communication, and problem-solving skills. - Ability to identify service trends and present a path to resolve them. - Ability to come up with creative solutions to any problem you face. - Demonstrated track record of passion for customer success. - Passion for working collaboratively in a highly matrixed and disturbed team environment. - Ability to analyze data and make data-driven decisions. - Specific experience in Employer-of-Record (EOR) and international products preferred. - Ability to travel to International Hubs (Mexico City, NYC, London) quarterly to align with regional teams and stakeholders. - Multilingual fluency is a plus. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

• Manage and scale a complex organization consisting of both regional consultants and support specialists; conduct 1:1s, lead regular team meetings, and perform annual reviews. • Architect and implement the SOPs and workflows that unify international customer success functions. • Act as the voice of the customer for Ops, Product, Sales, and Legal to architect solutions that meet the needs of global small businesses. • Partner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand. • Establish and maintain baseline KPIs for CSAT, SLA and Quality Assurance. • Oversee the delivery of high-stakes international guidance, ensuring all customer advice regarding global labor laws and EOR nuances is accurate and mitigates liability. • Drive the identification and adoption of international products and services while implementing automated workflows to improve team efficiency. • Support and coach teammates in managing complex customer de-escalations and triaging between Customer Success and International Operations. • Build role-specific training frameworks and oversee the creation of external-facing international knowledge base content to ensure standardized support. • Other duties as needed based on departmental/organizational needs.