• Serve as a front-line customer service representative for the Human Resources Information Center, responding to phone, email, and in-person inquiries • Resolve routine and escalated HR questions and issues by applying a broad understanding of HR policies, procedures, and systems • Process HR transactions accurately and timely, including benefits enrollments, changes, and related activities • Partner with customers to resolve delays caused by incomplete or inaccurate submissions • Maintain accurate and confidential personnel records in accordance with university policies and legal requirements • Interpret and clearly communicate HR policies and procedures to employees and departments • Use HR information systems and call center tools to document, track, and resolve customer needs • Identify trends and recommend process improvements to enhance efficiency, service quality, and customer satisfaction • Provide education, guidance, and training to employees and departments as needed • Collaborate with the HR Information Center Manager on special projects and service enhancements

• Partner with hiring managers to recruit, interview, and hire qualified candidates for open roles, ensuring a positive and efficient candidate experience. • Conduct or coordinate background checks and employment eligibility verifications. • Develop and deliver a welcoming new hire orientation experience that sets employees up for success from day one. • Administer and execute HR programs across compensation, benefits, leave, performance management, recognition, and employee development. • Review, track, and document compliance with mandatory and non-mandatory training, certifications, and professional licensure requirements. • Implement and support employee recognition programs that reinforce RainFocus culture and values. • Handle employment-related inquiries from employees, applicants, and managers, escalating sensitive or complex matters appropriately. • Attend and support employee disciplinary meetings, investigations, and terminations with professionalism and discretion. • Ensure HR practices comply with federal, state, and local employment laws and regulations; regularly review and update policies accordingly. • Stay current on HR trends, regulatory changes, and best practices in talent management and employment law. • May assist with oversight of scheduling, assignments, and workflow for HR support staff. • May support managers in delivering constructive, timely performance evaluations.

• Support with onboarding documentation for new hires and facilitate a seamless onboarding experience to ensure new employees feel welcomed at Kognitive. • Maintain accurate and updated employee files and HR databases. • Track employee attendance, leave, and performance records. • Prepare and process HR documentation, including offer letters, employment agreements, and other relevant paperwork. • Ensure compliance with Kognitive's policies and employment laws in all HR operations. • Assist with payroll processing by gathering employee data and managing time-off records. • Support the benefits enrollment process and address employee inquiries related to payroll and benefits. • Coordinate employee leave requests, including vacation, sick leave, and other entitlements. • Act as a point of contact for employee inquiries and provide guidance on HR-related issues. • Support HR audits by preparing necessary documentation and records. • Assist in preparing HR reports and analyzing data related to turnover, recruitment metrics, and employee satisfaction.

• Provide essential operational and administrative support across the UK People function. • Manage high-volume employee lifecycle processes, HR system updates, recruitment administration, absence administration and employee queries. • Work closely with the People Team, Payroll, Customer Service, hiring managers and operational stakeholders to ensure employee data, documentation and HR processes are completed accurately and on time. • Handle confidential employee information in a fast-paced environment. • Key support role within the People Team.