Account Manager
Location
United States
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Empower Pharmacy
Role Description The Account Manager, East drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. - Leverages AI as a force multiplier to enhance speed, scale, insight generation, and decision-making. - Partners cross-functionally to remove barriers to service excellence while elevating provider experience. - Requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility. Responsibilities - Account Ownership - Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory. - Serve as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. - Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance. - Relationship Management - Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers. - Utilize AI tools to analyze communication patterns and engagement effectiveness. - Customer Understanding - Develop a deep understanding of each account’s clinical focus, patient population, and business priorities. - Revenue Growth and Retention - Develop and execute strategic retention and expansion plans to protect baseline revenue. - Monitor account health against defined revenue baselines using data-driven dashboards and forecasting tools. - Identify accounts trending below expectations and implement structured corrective action plans. - Cross-Functional Collaboration - Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues. - Proactively escalate high-risk accounts or significant service concerns with clear, data-supported insights. - Collaborate cross-functionally to align operational execution with account needs. - Data and Systems Management - Maintain complete, accurate, and timely records in Salesforce. - Track territory performance metrics, utilization trends, and service levels. - Stay current on product offerings, industry regulations, and market dynamics. Qualifications - 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role. - Experience or exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, or related areas required. - Demonstrated track record of managing accounts with accountability for retention and revenue growth. - Strong clinical fluency to engage with healthcare providers on formulary and compliance considerations. - Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including: - Medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements - Required to talk and hear. - Often required to remain in a stationary position for a significant amount of the workday. - Frequently use hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. - Regularly required to move about the office and around the corporate campus. - Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Related Guides
Related Job Pages
More Account Manager Jobs
The Role: We're growing our sales team and we're looking to bring on a Commercial Account Manager, with a focus on strategic commercial sales. You will be at the forefront of our efforts to expand our growing business. Challenge yourself by selling the intrinsic value of software solutions to our customers. The primary responsibility will be to manage and close a pipeline of software license opportunities, while working closely with other Apryse resources and presales teams. Account Managers at our company learn about the document processing opportunities and challenges facing the developer community across all industries. Our goal is to make the developer experience easier for our customers as they deliver value to their end users! Responsibilities: - Qualify and manage marketing-generated inbound sales leads through the full sales cycle. - Identify& targettop-tier named prospects (software companies) via prospecting. - Work closely with Solution Engineers in gathering requirements and proposing high value solutions. - Gain a deep understanding of the strengths and weaknesses of competingproducts, andeffectively illustrate the value of our high-quality/market-leading solutions to prospects. - Recognize high value sales opportunities, and work with prospects on GTM strategy that will yield a win-win partnership. - Effectively gather intelligence on markets, prospects, and competition using various resources. - Meet or exceed quota expectations. Requirements: - 6 months of successful commercial sales experience in software with consistent performance - Outstanding negotiation skills. - Excellent communication and presentation skills, particularly via e-mail and by phone. - Experience in prospecting, andleveragingtools like Outreach Dooly, Sales Navigator, and ZoomInfo - Light travel to industry conferences and meetings with key prospects - Demonstrated success using a consultative approach with key business and technical executives, especially technical CXOs, and VPs - Consistent history of overachievement, withdemonstratedsuccess of multi-year quota achievement - An accountable team player with a tenacious drive to win - A college or university degree. Technical disciplines or backgrounds are preferred - Experienced in using Salesforce CRM to manage sales cycle Benefits: - Competitive salary commensurate with experience and qualifications. - A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. - An uncapped commissions structure. - Generous paid time off (PTO) is offered to support the ability to rest and recharge. - A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. - Highly autonomous and entrepreneurial environment. - Annual recurring WFH allowance for you to purchase items you need for your home office. - Ongoing support for learning development so you can master your craft. - Work with the hardware you're most comfortable with (Windows or Mac). - Diverse and inclusive workplace where we all learn from each other. Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
• Participates in classroom, independent study, and on-the-job training to learn the White Cap’s business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills • Prepares and executes account plans • Sells White Cap value proposition and products • Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers • Enters and processes customer orders • Performs other duties as assigned
Global Account Manager
UpboundUpbound delivers a single point of control to manage all your applications and infrastructure across teams and clouds.
• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities. • Lead commercial negotiations for renewals and upsells. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success. • Act as the customer's advocate internally. • Identify and manage risk proactively. • Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). • Collaborate with the Account Executive team to ensure seamless handoffs.
Role Description The Supervisor is responsible for leading and managing teams that support critical Revenue Cycle functions, which may include: - Denials Management - Billing and Follow-Up (Regulatory and Commercial) - Accounts Receivable - Cash Reconciliation This role ensures operational excellence across multiple service lines and payer types, including: - Medicare - Medicaid - Commercial - Specialty arrangements for all Swedish acute ministries and associated clinics. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Qualifications - Bachelor's Degree preferred fields: Finance, Business or Healthcare --or-- Equivalent education/experience - 6 years of experience in revenue cycle, healthcare, banking or finance, or cash applications or billing or denials or follow-up in a healthcare system or large financial services organization - 4 years of leadership experience Requirements - 2 years of Epic Healthcare Systems experience (preferred) Benefits - Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching - Health care benefits (medical, dental, vision) - Life insurance - Disability insurance - Time off benefits (paid parental leave, vacations, holidays, health issues) - Voluntary benefits - Well-being resources - Additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities)



