• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities. • Lead commercial negotiations for renewals and upsells. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success. • Act as the customer's advocate internally. • Identify and manage risk proactively. • Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). • Collaborate with the Account Executive team to ensure seamless handoffs.

Role Description The Supervisor is responsible for leading and managing teams that support critical Revenue Cycle functions, which may include: - Denials Management - Billing and Follow-Up (Regulatory and Commercial) - Accounts Receivable - Cash Reconciliation This role ensures operational excellence across multiple service lines and payer types, including: - Medicare - Medicaid - Commercial - Specialty arrangements for all Swedish acute ministries and associated clinics. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Qualifications - Bachelor's Degree preferred fields: Finance, Business or Healthcare --or-- Equivalent education/experience - 6 years of experience in revenue cycle, healthcare, banking or finance, or cash applications or billing or denials or follow-up in a healthcare system or large financial services organization - 4 years of leadership experience Requirements - 2 years of Epic Healthcare Systems experience (preferred) Benefits - Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching - Health care benefits (medical, dental, vision) - Life insurance - Disability insurance - Time off benefits (paid parental leave, vacations, holidays, health issues) - Voluntary benefits - Well-being resources - Additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities)

• Prospecting New Business (There is a lot of B2B Door-to-Door Cold Calling Involved) • Develop Lead Generation and Utilize CRM to Track Activity • Selling and Setting Up New Accounts • Managing Accounts You Sell

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences • Provide training and guidance to clients to help them maximise the benefits of our platform • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress