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Foxelli Group

Building something that will outlast us. A global team of remote revolutionaries, obsessed about our goals.

Customer Support and Sales Agent – Fiber Arts Specialist

EcommerceEcommerceFull TimeRemoteSeniorTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Lithuania

Posted

7 days ago

Salary

€800 / month

Seniority

Senior

High SchoolEnglish

Job Description

Customer Support and Sales Agent – Fiber Arts Specialist

Foxelli Group

• Deliver friendly and solution-oriented support via phone, chat, and email • Conduct structured phone interviews with potential customers to assess needs and recommend products • Drive upsells by identifying value-aligned opportunities – no pushy tactics here • Resolve customer issues with calmness, care, and follow-through • Record feedback and flag trends to help the team improve our services • Maintain a professional tone that reflects our brand values across all communication channels • Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Job Requirements

  • Fluent or near-native spoken English - clear, professional, and warm communication is a must
  • Hands-on experience with quilting, crochet, and knitting - you can confidently discuss patterns, stitches, materials, and common technique questions
  • Proven background in phone-based customer support and/or upselling
  • Strong emotional intelligence, active listening, and the ability to build trust quickly
  • Comfortable working independently and managing a steady daily workload
  • Reliable computer and high-speed internet connection
  • Previous remote work experience is a plus

Benefits

  • Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
  • Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
  • A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
  • Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
  • A budget for your home office setup so you’re comfortable working how you like and where you like.
  • Strong company culture and a network of unique individuals that celebrate you.

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