• Build and maintain flows and automations in Klaviyo - this is where the real value gets created • Set up campaigns, segments, and lifecycle programs based on strategic direction • Implement A/B tests and ensure proper tracking • Integrate Klaviyo with Shopify and subscription platforms like Skio and ReCharge • QA all builds to ensure everything fires correctly • Monitor deliverability and troubleshoot issues • Stay current with Klaviyo's evolving features and best practices

• Build and maintain flows and automations in Klaviyo - this is where the real value gets created • Set up campaigns, segments, and lifecycle programs based on strategic direction • Implement A/B tests and ensure proper tracking • Integrate Klaviyo with Shopify and subscription platforms like Skio and ReCharge • QA all builds to ensure everything fires correctly • Monitor deliverability and troubleshoot issues • Stay current with Klaviyo's evolving features and best practices

• Manage and maintain Shopify Plus operations across three brand storefronts • Upload and update products using bulk CSV files while following established naming and formatting conventions • Optimize product listings, SEO titles, and meta descriptions • Assist with website merchandising, collection structures, and overall site aesthetics • Ensure website content, pricing, and inventory information remain accurate and up to date • Support initiatives that improve the online customer shopping experience • Assist with Xero reconciliations, invoice entry, and expense coding • Perform weekly bank feed reconciliations • Follow up on outstanding supplier invoices and credits • Manage and support Klaviyo email campaigns and automation flows • Maintain subscriber lists, segments, and suppression lists • Update and improve existing email templates and automated flows • Support email marketing initiatives across all brands • Manage the Appstle loyalty and rewards program • Maintain tier structures, earning rules, redemption settings, and expiration configurations • Monitor daily loyalty activity and resolve member account issues • Prepare monthly loyalty performance reports • Apply Lightroom presets to product and lifestyle imagery for marketing use • Edit fashion product images using Photoroom or similar tools, including: - Background removal - AI-generated backgrounds - Color correction • Audit website imagery for consistency in: - Cropping - Backgrounds - Lighting - Visual presentation • Identify images requiring retouching or reshooting • Handle e-commerce-related administration and reporting • Process supplier orders and coordinate through wholesale ordering portals • Manage supplier and customer communications • Triage and maintain inbox communications • Create and maintain SOPs within Notion • Reduce founder dependency through documentation and autonomous ownership of recurring tasks

Role Description We are seeking an experienced E-Commerce & Website/Operations Coordinator to support the day-to-day management of our Shopify Plus online store and broader business operations during this expansion. This is a full-time remote role suited to someone who is highly organized, detail-oriented, and capable of taking genuine ownership of operational functions—not simply executing tasks. The successful candidate will help build and maintain SOPs, reduce founder dependency, and become a long-term contributor to the business. Key Responsibilities - Shopify & Website Management - Manage and maintain Shopify Plus operations across three brand storefronts - Upload and update products using bulk CSV files while following established naming and formatting conventions - Optimize product listings, SEO titles, and meta descriptions - Assist with website merchandising, collection structures, and overall site aesthetics - Ensure website content, pricing, and inventory information remain accurate and up to date - Support initiatives that improve the online customer shopping experience - Xero & Finance Administration - Assist with Xero reconciliations, invoice entry, and expense coding - Perform weekly bank feed reconciliations - Follow up on outstanding supplier invoices and credits - Email Marketing (Klaviyo) - Manage and support Klaviyo email campaigns and automation flows - Maintain subscriber lists, segments, and suppression lists - Update and improve existing email templates and automated flows - Support email marketing initiatives across all brands - Loyalty & Rewards Program (Appstle) - Manage the Appstle loyalty and rewards program - Maintain tier structures, earning rules, redemption settings, and expiration configurations - Monitor daily loyalty activity and resolve member account issues - Prepare monthly loyalty performance reports - Image Editing & Visual Quality - Apply Lightroom presets to product and lifestyle imagery for marketing use - Edit fashion product images using Photoroom or similar tools, including: - Background removal - AI-generated backgrounds - Color correction - Audit website imagery for consistency in: - Cropping - Backgrounds - Lighting - Visual presentation - Identify images requiring retouching or reshooting - Operations & Administration - Handle e-commerce-related administration and reporting - Process supplier orders and coordinate through wholesale ordering portals - Manage supplier and customer communications - Triage and maintain inbox communications - Create and maintain SOPs within Notion - Reduce founder dependency through documentation and autonomous ownership of recurring tasks Qualifications - Minimum 3 years of Shopify experience (Shopify Plus strongly preferred) - Experience managing Klaviyo campaigns and automation flows - Working knowledge of Xero - Experience with Australian GST and bank reconciliations preferred - Experience with large-scale product uploads and CSV management - Understanding of e-commerce SEO best practices - Strong attention to detail - Ability to work independently and manage multiple priorities - Excellent written English communication skills - Proactive, clear, and timely communication Desirable Skills - Fashion, lifestyle, or retail e-commerce experience - Experience using Appstle Loyalty - Experience with Photoroom, Pixelcut, Botika, Wearview, or similar image-editing tools - Adobe Lightroom experience, including preset application and batch exports - Familiarity with AI-generated imagery tools - Experience using NuOrder or similar wholesale ordering platforms - Experience using Notion for SOP documentation and project management Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)