• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity. • Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks. • Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets. • Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes. • Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail.

• Aggressive full-cycle recruiting, source, screen, schedule, and drive candidates through to offer and contract across multiple roles and regions at once, at speed • Proactive multi-channel outreach, you don’t wait for inbound. You run massive, proactive reach-out across LinkedIn, cold channels, and beyond, building pipeline rather than depending only on available sourcing channels • Always-ready talent pools, maintain warm, engaged pipelines of pre-qualified candidates ready to be matched the moment a need opens, so we’re never starting from zero • Warm candidate engagement, keep talent warm and relationship-managed throughout, not just transactionally processed • Offers & contracts, own offer structuring and contract coordination through to signature • Onboarding handoff, manage contractual agreements and plug new hires in for onboarding with their line managers, then hand off cleanly (people-ops scope here is intentionally limited to contracts + onboarding handoff — this is not a broad HR generalist role) • AI-native sourcing, you natively use AI and automation tools to source, enrich, and reach out at scale; this is core to how you work, not an add-on

• Manage daily community engagement across Instagram and TikTok • Respond to comments, DMs, reviews, and brand mentions • Organize and maintain the UGC and content asset library • Track content performance and prepare weekly reports • Support athlete and influencer sourcing and outreach • Assist with affiliate program administration and reporting • Maintain athlete databases and race calendars • Gather customer insights and prepare monthly summaries • Provide occasional backup support for customer operations

Role Description Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Talent Supply Management: - Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. - Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls. - Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals. - Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours. - Operational Oversight: - Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. - Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. - Engagement and Performance Analytics: - Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. - Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. - Report regularly on community performance, identifying trends and areas for improvement. - Training and Development: - Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. - Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. - Community Growth & Expansion: - Develop strategies to expand the host and contributor base to new markets and languages. - Work on initiatives to grow active users and enhance the overall user experience & host growth. Qualifications - Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field. - 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms. - Must be fluent in Kannada & English (Read, Write & Speak). - Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors. - Proficiency in analytics tools, community management platforms, and audio/video calling technologies. - Excellent communication, leadership, and organizational skills. - Ability to multitask and prioritize in a fast-paced, dynamic environment. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.