• Oversee daily operational execution performed by third-party sub-servicers. • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments. • Validate payment application processes, refunds, adjustments, and exception handling. • Monitor delinquency management, charge-offs, recoveries, and lifecycle events. • Ensure operational execution aligns with regulatory and investor requirements. • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows. • Serve as servicing lead for product updates, enhancements, and new feature implementation. • Translate business requests into clear operational requirements for the sub-servicer. • Manage execution of servicing-related product changes including testing, validation, and deployment. • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation. • Monitor vendor performance against defined SLAs, KPIs, and contractual obligations. • Conduct recurring operational and performance reviews with servicing partners. • Lead root cause analysis and remediation planning for servicing defects or compliance gaps. • Ensure vendor processes align with internal control standards and audit requirements. • Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP. • Support internal audits, regulatory exams, and investor reviews. • Conduct targeted file reviews and transaction testing to validate servicing accuracy. • Partner with Compliance and Risk teams to address findings and implement corrective actions. • Reconcile internal portfolio data to servicer source system reporting. • Review investor reporting inputs and outputs for completeness and accuracy. • Monitor credit bureau reporting (Metro 2) and dispute resolution processes. • Identify emerging operational or regulatory risks and escalate material issues appropriately.

• Collaborates effectively with technical staff and project managers to ensure successful preparation of project schedules, scopes, and objectives. • Applies technical experience to assist with the development of cost estimates and the formulation of project budgets. • May allocate potential resources and assign individual assignments on smaller portions of a project, ensuring technical capabilities and expertise align with project objectives. • Provides high-level technical guidance and support to solve drilling complexities and maintain progress on drilling assignments. • Tracks project completion by monitoring schedule, resource utilization, and expenses. • Attends project meetings to develop client relationships and review project performance. • Promotes efficiencies in producing quality work and identifies opportunities for improvement among technical processes. • Documents all project deliverables and maintains records including correspondence, drilling plans, and other project related files. • May mentor and provide technical guidance to less experienced staff. • May be required to work in all types of terrain and weather conditions and on project sites in various stages of construction.

• Assist with management of the Quality Audit team including monitoring key metrics relating to productivity and staff utilization. • Oversee and/or provide education to coders and auditors as needed based on internal audit findings including identification of trends to improve coder and auditor quality. • Work collaboratively with Client Success Managers and Staffing Success Managers to identify the performance needs of coders and auditors to increase quality and productivity performance levels. • Evaluate education and internal technology to foster increased efficiency and optimized resource utilization surrounding compliance and focused quality audits. • Collaborate with the Sales team to identify growth opportunities related to UASI’s Learning Management System and/or client education needs. • Leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador. • Support Sales team through creating Statement of Work descriptions and driving on-going business expansion related to UASI’s Education Tools including new service offerings, bootcamps, and compliance packages. • Manage the execution of UASI internal training programs for all coding types specifically professional fee and physician coding, CDI, and Denials Management. • Collaborate with organizational leadership to identify training needs and design/deliver programs to meet those needs.

• Manage complex outage event preparation (Planned/Emergent/Upgrade) from start to finish, including outage schedule development, TFA/craft labor/tooling/cost planning, customer management - pre/post outage meetings, mobilization planning, JCE execution, and event close out • Own onsite execution (site lead) with large teams during assigned outages, ensuring goals and requirements are met • Manage on job cost tracking, productivity, while managing execution risk/FMEA and any NU/Service warranty • Drive improvement of on-time delivery, outage cost and productivity, implementation, effectively update and maintain accurate tracking files, control man hour cost and pacing • Lead project quotation development including work scope, site condition check, preliminary safety and risk analysis to identify potential issues or obstacles and to minimize cost impact for site execution • Support customer operations team during shut-down, start-up, running and performance testing of turbine, generator and auxiliary systems • Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including, Field Procedures, Quality Procedures, EHS, and Customer Outage Reports • Work with web systems applications for proper allocation, preparation, planning and forecasting of labor, tooling, vendor management • Respond to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner • Support Customer Service Leader on technical communication to customer staff during outage execution • Actively work to improve and optimize existing processes and look for simplification opportunities