• Assist with management of the Quality Audit team including monitoring key metrics relating to productivity and staff utilization. • Oversee and/or provide education to coders and auditors as needed based on internal audit findings including identification of trends to improve coder and auditor quality. • Work collaboratively with Client Success Managers and Staffing Success Managers to identify the performance needs of coders and auditors to increase quality and productivity performance levels. • Evaluate education and internal technology to foster increased efficiency and optimized resource utilization surrounding compliance and focused quality audits. • Collaborate with the Sales team to identify growth opportunities related to UASI’s Learning Management System and/or client education needs. • Leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador. • Support Sales team through creating Statement of Work descriptions and driving on-going business expansion related to UASI’s Education Tools including new service offerings, bootcamps, and compliance packages. • Manage the execution of UASI internal training programs for all coding types specifically professional fee and physician coding, CDI, and Denials Management. • Collaborate with organizational leadership to identify training needs and design/deliver programs to meet those needs.

• Manage complex outage event preparation (Planned/Emergent/Upgrade) from start to finish, including outage schedule development, TFA/craft labor/tooling/cost planning, customer management - pre/post outage meetings, mobilization planning, JCE execution, and event close out • Own onsite execution (site lead) with large teams during assigned outages, ensuring goals and requirements are met • Manage on job cost tracking, productivity, while managing execution risk/FMEA and any NU/Service warranty • Drive improvement of on-time delivery, outage cost and productivity, implementation, effectively update and maintain accurate tracking files, control man hour cost and pacing • Lead project quotation development including work scope, site condition check, preliminary safety and risk analysis to identify potential issues or obstacles and to minimize cost impact for site execution • Support customer operations team during shut-down, start-up, running and performance testing of turbine, generator and auxiliary systems • Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including, Field Procedures, Quality Procedures, EHS, and Customer Outage Reports • Work with web systems applications for proper allocation, preparation, planning and forecasting of labor, tooling, vendor management • Respond to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner • Support Customer Service Leader on technical communication to customer staff during outage execution • Actively work to improve and optimize existing processes and look for simplification opportunities

• Provide direct management, coaching, and leadership to a District of Therapeutic Sales Specialist (sales representatives) • Develop and implement business plans for assigned districts and assist individual TSS operating in the next-gen way of working using a next-best action engine • Execute overall strategy and direction for the Specialty Franchise • Work closely with Commercial Operations to optimize field force alignment to ensure success in an ever-changing environment due to external market dynamics • Drive new creative ideation and execution regarding customer engagements leveraging innovative techniques via virtual and face-to-face selling opportunities • Build and develop a high-performing and diverse team by attracting, selecting, developing, and retaining talented individuals who share the goals and vision of the organization • Embrace entrepreneurial spirit for an emerging biopharmaceutical company - the ability to foster relationships and the ability to develop innovative ideas and solutions • Ensure product strategies and messages are being fully communicated and executed according to plan • Execute a new, novel approach and implementation of objective analysis to support customer relationship management (CRM) and engagement via the Azurity Commercial Excellence (ACE) platform leveraging vital components including sales force strategy and analysis, targeting, optimal territory alignment, reporting requirements and sales force incentive plans • Execute strategies to increase sales routing and overall efficiency • Partner in the execution of all training needed to ensure high-level product knowledge and selling skills, plus proficiency in systems and processes to ensure accuracy in reporting metrics • Provide strong leadership and direction to maximize business opportunities and work collaboratively with other key functions to address customer needs • Partner with HR to implement recruitment strategies, as well as employee development and performance management plans • Use internal and external resources to collect and analyze various data sources to make sound business decisions.

• Drive Knak’s demand generation strategy across the full funnel, executing programs that generate qualified pipeline, revenue growth, and efficient customer acquisition. • Define and run integrated campaigns across paid media (LinkedIn, Google, retargeting, ABM platforms), lifecycle/email, content syndication, webinars, and events. • Translate revenue goals into clear demand gen plans that improve conversion at every stage, reduce CAC, and accelerate pipeline velocity. • Manage and optimize Knak’s web and digital touchpoints, ensuring prospects have a seamless journey from ad to landing page to conversion. • Manage day-to-day work of SEO and paid consultants, ensuring alignment with brand campaigns and ICP targeting (enterprise marketing teams using Marketo, Pardot, SFMC, Eloqua). • Build distribution strategies that extend the reach of benchmark reports, product launches, POVs, and customer stories across digital channels. • Partner with the Content Pod to translate campaign narratives into channel-ready plans and repurpose assets (blogs, videos, POVs) into high-performing digital formats. • Collaborate with lifecycle email SME to ensure nurture programs move users from awareness through activation, expansion, and retention. • Monitor competitive digital strategies and test emerging formats and channels to keep Knak differentiated in a crowded space. • Partner closely with Sales and RevOps to align on ICPs, targeting, funnel definitions, lead management, and pipeline goals. • Work with Product Marketing to translate value propositions, use cases, and launches into compelling demand programs. • Build feedback loops so creative ideas and campaign strategies are continuously informed by performance data and customer insights. • Lead demand gen forecasting, budgeting, and performance reporting, translating digital performance into business outcomes: pipeline creation, influenced revenue, and market share. • Run experiments on targeting, channels, creative, and formats to continuously improve conversion rates and ROI. • Leverage attribution modeling, incrementality testing, and A/B testing to optimize spend and inform future investments. • Recommend budget allocations and optimize across campaigns for maximum efficiency.