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GoodLeap

🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Manager, Servicing Enablement

ManagerManagerOtherRemoteSeniorTeam 501-1,000Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

115 days ago

Salary

$110K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Servicing Enablement

GoodLeap

• Oversee daily operational execution performed by third-party sub-servicers. • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments. • Validate payment application processes, refunds, adjustments, and exception handling. • Monitor delinquency management, charge-offs, recoveries, and lifecycle events. • Ensure operational execution aligns with regulatory and investor requirements. • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows. • Serve as servicing lead for product updates, enhancements, and new feature implementation. • Translate business requests into clear operational requirements for the sub-servicer. • Manage execution of servicing-related product changes including testing, validation, and deployment. • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation. • Monitor vendor performance against defined SLAs, KPIs, and contractual obligations. • Conduct recurring operational and performance reviews with servicing partners. • Lead root cause analysis and remediation planning for servicing defects or compliance gaps. • Ensure vendor processes align with internal control standards and audit requirements. • Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP. • Support internal audits, regulatory exams, and investor reviews. • Conduct targeted file reviews and transaction testing to validate servicing accuracy. • Partner with Compliance and Risk teams to address findings and implement corrective actions. • Reconcile internal portfolio data to servicer source system reporting. • Review investor reporting inputs and outputs for completeness and accuracy. • Monitor credit bureau reporting (Metro 2) and dispute resolution processes. • Identify emerging operational or regulatory risks and escalate material issues appropriately.

Job Requirements

  • Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations.
  • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment.
  • Strong understanding of mortgage servicing lifecycle including payment processing, escrow, delinquency, bankruptcy, and loss mitigation.
  • Experience managing servicing-related product changes or operational enhancements preferred.
  • Familiarity with applicable regulatory frameworks (Reg X, Reg Z, FCRA, UDAAP, FDCPA as applicable).
  • Experience managing or overseeing third-party servicing vendors preferred.
  • Strong analytical, reconciliation, and risk management skills.
  • Technical aptitude with ability to review system logic and servicing calculations.
  • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels.
  • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub-servicers.
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations.
  • Ability to motivate teams and drive collaboration in a fast-paced environment.
  • Ability to adapt to changing priorities and work under pressure to meet tight deadlines.
  • Flexibility to manage projects that span different time zones and involve international stakeholders.
  • Bachelor’s degree required.

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