Title: Implementation & Professional Services Consultant - MENAT Location: Riyadh Type: Full-time Workplace: hybrid Category: Professional services Job Description: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. Wha you will do: Implementation - Lead end-to-end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms - Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes - Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment - Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle - Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans - Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post-implementation Professional Services & Analysis - Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data - Design and execute UX and digital experience analyses (journey analysis, zone-based heatmaps, session replay review, funnel analysis, etc.) - Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders - Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices - Support customers in building internal capability and data literacy around Contentsquare tools What you will need: Technical - Strong hands-on experience with JavaScript, HTML, and CSS; ability to read and write front-end code confidently - Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch) - Familiarity with data layers, event tracking, and web analytics instrumentation best practices - Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native - Comfortable working with APIs, browser developer tools, and debugging network requests - Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory) Analytical & Consulting - Ability to analyse large datasets and extract meaningful, commercially relevant insights - Strong presentation and storytelling skills; confident in presenting to C-suite and senior stakeholders - Ideally, some experience in structuring and delivering consulting or professional services engagements Soft Skills - Excellent communication and interpersonal skills; able to build trust with both technical and non-technical counterparts - Professional proficiency in Arabic and English - Self-starter with strong project management skills and the ability to manage multiple customer engagements simultaneously - Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape - Resilient, adaptable, and comfortable with frequent travel - Able to manage scope creep, pushing back on internal and external stakeholders where needed Preferred Qualifications - 3-6 years of experience in a technical implementation, solutions consulting, or digital analytics role - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience) - Prior experience working with enterprise-level clients in Saudi Arabia or broader MENAT markets - Familiarity with agile delivery methodologies What Success Looks Like - Customers in the MENAT region are implemented accurately, on time, and with high data quality - Professional services engagements are delivered to a consistently high standard, driving measurable customer satisfaction and renewal intent - You are recognised as a trusted technical advisor by your customer base - You contribute to the broader MENAT team's growth by surfacing best practices and supporting pre-sales activities when needed Why this role: - High-impact, visible role at the forefront of Contentsquare's MENAT expansion, based in one of the region's most dynamic and fast-growing digital markets - Opportunity to work with some of Saudi Arabia and the region's most prominent enterprise brands - Collaborative, globally connected team with strong internal support and enablement Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

• navigate all Acumatica stages of implementation which includes: Business Analyst Discovery • Design/Analyze - Demonstrate with Acumatica DEMO instance what envisioning in Workshop’s based off Discovery findings • Build - Configuration and building of necessary configuration tables • Stabilization - Training and User Acceptance Testing in Customers Instance • Go Live - Manage Go Live and Post Go Live.

Role Description The Partner Onboarding & Implementation Coordinator is the execution engine of David's Bridal's Partner Onboarding Program. This role is responsible for managing the day-to-day onboarding of new partners across dropship, consignment, and marketplace channels, from initial kickoff through successful go-live, ensuring every step of the implementation checklist is completed accurately and on time. This person acts as the primary point of contact for partners who do not require a dedicated account manager, providing a high-quality onboarding experience while managing all of the internal coordination required to make it happen. The Coordinator works hand-in-hand with the Program Manager to continuously improve the process, flag gaps before they become problems, and help build the program as it grows. This is an ideal role for someone who thrives in a building environment — someone who is comfortable with ambiguity, energized by process creation, solutions-oriented, and proud of the details that make a complex onboarding go smoothly. The right person for this role is a critical thinker who is curious by nature, eager to facilitate change, and isn't afraid to surface an issue and work toward solving it. Key Responsibilities - Partner Onboarding & Client Management - Serve as the primary point of contact for new partners through the onboarding and implementation process - Conduct kickoff calls and onboarding meetings with new partners to gather required information and set expectations - Maintain clear, professional, and timely communication with partners throughout the onboarding lifecycle - Answer partner questions, troubleshoot issues, and escalate to the Program Manager when appropriate - Collaborate with the sales team post-contract to ensure complete transfer of partner scope and requirements - Manage partner relationships for accounts that do not have dedicated account management support - Implementation Execution - Own the partner onboarding checklist from end to end — ensuring every required step is assigned, tracked, and completed - Coordinate with the engineering team (Genpact) to ensure all technical implementation requirements are clearly communicated and executed - Work with internal stakeholders — merchandising, retail ops, IT, and others — to ensure all parties have the information they need, when they need it - Track open items, follow up on dependencies, and keep all parties informed of progress and blockers - Proactively identify risks and gaps before they become blockers, bringing solutions and ideas to the Program Manager - Ensure partners are fully live and validated before closing out an onboarding - Process Documentation & Improvement - Maintain up-to-date process documentation and workflow guides in Confluence - Update onboarding checklists as processes evolve - Proactively identify gaps, inconsistencies, or inefficiencies in the current process and bring them to the Program Manager with proposed solutions - Help build new processes for partner types and channels not yet supported by the program - Document learnings from each onboarding to improve future implementations - Contribute to defining best practices and building a culture of continuous process improvement within the team - Internal Coordination & Communication - Keep all relevant internal stakeholders informed throughout the partner onboarding process - Prepare and distribute onboarding status updates as needed - Participate in program meetings and contribute to process improvement discussions - Collaborate across many different internal teams — bringing a flexible, people-oriented approach to every interaction - Support the Program Manager in preparing materials, tracking projects, and managing the Jira board as needed Qualifications - Bachelor's in marketing, business administration or related field required - 2–4 years of experience in onboarding, implementation, client services, operations, or a related coordination role - Working knowledge of e-commerce, marketplace, or dropship partner channels and how products are onboarded, listed, and managed across them - Strong organizational skills with exceptional attention to detail - Excellent written and verbal communication skills — comfortable working with both clients and internal stakeholders - Demonstrated ability to manage multiple workstreams simultaneously without dropping details - Comfortable working in environments where processes are not fully defined — able to operate in gray areas and figure things out - Proactive, solutions-based mindset — spots gaps, asks the right questions, and flags issues before they escalate, bringing proposed solutions rather than just problems - Critical thinker with a natural curiosity and eagerness to understand how things work and how they could work better - Proficiency with project or task management tools (Jira, Asana, Monday.com, or similar) Preferred - Experience in retail, e-commerce, or partner/vendor onboarding, accounts, or working with internal and external teams - Familiarity with Shopify, dropship, or marketplace operations - Direct experience with marketplace platforms including but not limited to Amazon Seller Central, Walmart Seller Center, or TikTok Shop - Experience working with technical implementation teams or external vendors - Background in process documentation or knowledge management (Confluence or similar) - Comfort working cross-functionally across multiple internal teams Benefits - Full Time Opportunity – A comprehensive benefits package is available. - Rewarding Environment and Competitive Pay - Generous Dream Maker Discount After First Pay Period - Referral Incentive Program - Dayforce Wallet – Get Paid Early! - Health/Dental/Vision Insurance - 401K Program - Paid Vacation, Wellness Days & Holidays, including your Birthday off! - Pet Benefits

• Own end-to-end EAM implementations, from initial analysis through successful go-live • Ensure that all aspects of the project are executed on time, within scope, and within budget • Lead workshops and guide customers toward best-practice asset and maintenance processes • Translate business needs into a scalable, high-performing Ultimo configuration • Configure workflows, structures, integrations, and reporting in the platform • Run multiple projects in parallel while keeping scope, quality, and timelines tight • Enable users through training and hands-on support during adoption • Collaborate with consulting peers, product teams, and support • Help evolve Ultimo’s implementation approach by sharing insights and lessons learned